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Fraud Operations Manager Jobs in Pennsylvania (NOW HIRING)

Citizens

Fraud Risk Analytics Manager

Philadelphia, PA · Hybrid

$106K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with operations and product teams to ensure well-defined objective functions which are ... fraud risk management, or financial crime data science * Strong experience with fraud detection ...

Citizens

Fraud Risk Analytics Manager

Pittsburgh, PA · Hybrid

$106K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with operations and product teams to ensure well-defined objective functions which are ... fraud risk management, or financial crime data science * Strong experience with fraud detection ...

Citizens

Fraud Risk Analytics Manager

Pittsburgh, PA · Hybrid

$106K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with operations and product teams to ensure well-defined objective functions which are ... fraud risk management, or financial crime data science * Strong experience with fraud detection ...

Citizens

Fraud Risk Analytics Manager

Philadelphia, PA · Hybrid

$106K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with operations and product teams to ensure well-defined objective functions which are ... fraud risk management, or financial crime data science * Strong experience with fraud detection ...

Citizens

Fraud Risk Analytics Manager

Philadelphia, PA · Hybrid

$106K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with operations and product teams to ensure well-defined objective functions which are ... fraud risk management, or financial crime data science * Strong experience with fraud detection ...

Citizens

Fraud Risk Analytics Manager

Pittsburgh, PA · Hybrid

$106K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with operations and product teams to ensure well-defined objective functions which are ... fraud risk management, or financial crime data science * Strong experience with fraud detection ...

Citizens

Fraud Risk Analytics Manager

Philadelphia, PA · Hybrid

$106K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with operations and product teams to ensure well-defined objective functions which are ... fraud risk management, or financial crime data science * Strong experience with fraud detection ...

Citizens

Fraud Risk Analytics Manager

Pittsburgh, PA · Hybrid

$106K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with operations and product teams to ensure well-defined objective functions which are ... fraud risk management, or financial crime data science * Strong experience with fraud detection ...

SquareTrade

Fraud Strategy Lead

Philadelphia, PA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

This role applies strong domain knowledge to independently manage complex initiatives ... Paner with Fraud Operations to support alignment on policies, procedures, and investigative ...

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Fraud Operations Manager information

See Pennsylvania salary details

$31.6K

$73.9K

$135.8K

How much do fraud operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for fraud operations manager in Pennsylvania is $73,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $91,200.00 per year, depending on experience, location, and employer.

Is a fraud operations manager a high paying job?

A fraud operations manager typically earns a competitive salary that reflects their responsibility for overseeing fraud prevention and detection processes. Salaries vary based on experience, industry, and location, but this role is generally considered well-paying within financial and risk management fields.

What are some common challenges faced by fraud operations managers, and how can they effectively address them?

Fraud Operations Managers often encounter challenges such as rapidly evolving fraud tactics, high-pressure decision-making, and balancing customer experience with risk mitigation. To address these, they must stay up to date with industry trends, foster collaboration between fraud analysts, IT, and customer service teams, and implement adaptive fraud detection systems. Strong communication skills and continuous training for their teams are essential to respond effectively to changing threats and regulatory requirements.

What are the key skills and qualifications needed to thrive as a fraud operations manager?

To thrive as a Fraud Operations Manager, you need expertise in fraud detection, risk analysis, and a solid background in finance or business, often supported by a relevant degree. Familiarity with fraud management tools, case management systems, and certifications like Certified Fraud Examiner (CFE) are typically required. Strong leadership, critical thinking, and excellent communication skills help you lead teams and coordinate cross-functional investigations. These abilities are crucial for effectively preventing losses, maintaining regulatory compliance, and ensuring organizational trust.

What does a fraud operations manager do?

A Fraud Operations Manager oversees a team responsible for detecting, investigating, and preventing fraudulent activities within an organization, particularly in sectors like banking and finance. They develop and implement fraud prevention strategies, review suspicious transactions, and coordinate with law enforcement or regulatory bodies when necessary. Additionally, they analyze fraud trends, train staff on best practices, and ensure compliance with relevant laws and internal policies. Their role is crucial for minimizing financial losses and maintaining the organization's reputation.

What cities in Pennsylvania are hiring for Fraud Operations Manager jobs?

Cities in Pennsylvania with the most Fraud Operations Manager job openings:

Fraud Operations Manager jobs near you
Infographic showing various Fraud Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,864 per year, or $35.5 per hour.

Operations Fraud Analyst

Burke & Herbert Bank & Trust

Camp Hill, PA • On-site

Full-time

Re-posted 3 days ago

Burke & Herbert Bank rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

148th of 171 rated banks

Job description

CLASSIFICATION: Non-Exempt


REPORTS TO: Deposit Operations Manager


JOB DESCRIPTION

Summary/Objective

Protects customers and the bank by detecting fraud early and strengthening fraud prevention practices across payment programs.


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Detect, investigate, and respond to fraud activity across payment and deposit channels to minimize customer impact and financial loss
  • Strengthen fraud prevention controls by identifying trends, control gaps, and emerging fraud risks
  • Ensure accurate disposition of fraud alerts in accordance with regulations, network rules, and internal procedures
  • Support branches and internal partners with timely, well-documented fraud analysis and decisioning
  • Review and disposition fraud alerts for ACH, Wire Transfers, Zelle, Online Banking, and Check transactions in accordance with bank policies and risk thresholds
  • Analyze transaction activity, account history, and customer behavior to identify potential fraud, account takeover, or unauthorized transactions
  • Determine and execute appropriate actions, including approvals, account restrictions, blocks, returns, and escalations
  • Perform transaction‑specific reviews: ACH: Identify unauthorized or suspicious debits and credits; initiate returns and adjustments in accordance with NACHA rules
  • Wires: Review high‑risk, duplicate, or socially engineered wire activity; verify changes to instructions or beneficiaries
  • Zelle: Investigate alerts related to scams, account takeover, and suspicious person‑to‑person payment activity
  • Online Banking: Monitor unusual login behavior, device changes, velocity anomalies, and transaction deviations
  • Checks: Identify counterfeit, altered, forged, duplicate, or encoding‑related items
  • Coordinate with branches, customer service, digital banking, and deposit operations to resolve fraud alerts efficiently
  • Document investigations, decisions, and actions clearly and accurately to support internal controls, audits, and regulatory reviews
  • Assist with fraud‑related account controls, customer notifications, and loss mitigation efforts
  • Monitor fraud trends and escalate emerging risks or control weaknesses to management
  • Ensure confidentiality of all information obtained during fraud investigations


Other Duties

  • Other duties as assigned


Skills/Abilities

  • Strong analytical skills with the ability to detect patterns and anomalies
  • High attention to detail with strong documentation and organizational skills
  • Proficiency with Microsoft Office (Word, Excel)
  • Strong written and verbal communication skills

Supervisory Responsibility

This position does not have supervisory responsibilities.


Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.


Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.


Travel

Limited local travel may be required for this position.

Education and Experience

  • Minimum two years’ experience in retail banking or banking operations required
  • Prior experience in fraud operations, deposit operations, ACH, card services, or back-office banking preferred
  • Experience working across internal teams in a fast-paced operational environment
  • High school diploma or equivalent
  • Working knowledge of ACH, wire transfers, Zelle, online banking, and check processing
  • Understanding of regulatory and network requirements
  • Core banking system familiarity



Equal Employment Opportunity/M/F/disability/protected veteran status



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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