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Fraud Operations Manager Jobs in Philadelphia, PA

Transunion

Bilingual Customer Care Advocate

Crum Lynne, PA · On-site

$18.22 - $26.44/hr

This role sits within the Fraud Operations / Consumer Support function and supports high-volume case management. This role reports to Associate Lead, Consumer Quality Support. Role Overview and Core ...

WSFS Bank

Fraud Product Manager

Wilmington, DE · On-site

$77K - $127K/yr

The Fraud Product Manager will build and lead a dedicated product management function focused on ... Partner cross-functionally with product, technology, fraud, risk, compliance, and operations teams ...

Wsfsbank

Fraud Product Manager

Wilmington, DE · On-site

$77K - $127K/yr

The Fraud Product Manager will build and lead a dedicated product management function focused on ... Partner cross-functionally with product, technology, fraud, risk, compliance, and operations teams ...

WSFS Bank

Fraud Product Manager

Wilmington, DE · On-site

$77K - $127K/yr

The Fraud Product Manager will build and lead a dedicated product management function focused on ... Partner cross-functionally with product, technology, fraud, risk, compliance, and operations teams ...

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All JobsFraud Operations JobsFraud Operations Manager JobsFraud Operations Manager Jobs in Philadelphia, PA

Fraud Operations Manager information

See Philadelphia, PA salary details

$31.8K

$74.4K

$136.7K

How much do fraud operations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for fraud operations manager in Philadelphia, PA is $74,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $91,800.00 per year, depending on experience, location, and employer.

What does a fraud operations manager do?

A Fraud Operations Manager oversees a team responsible for detecting, investigating, and preventing fraudulent activities within an organization, particularly in sectors like banking and finance. They develop and implement fraud prevention strategies, review suspicious transactions, and coordinate with law enforcement or regulatory bodies when necessary. Additionally, they analyze fraud trends, train staff on best practices, and ensure compliance with relevant laws and internal policies. Their role is crucial for minimizing financial losses and maintaining the organization's reputation.

What are the key skills and qualifications needed to thrive as a fraud operations manager?

To thrive as a Fraud Operations Manager, you need expertise in fraud detection, risk analysis, and a solid background in finance or business, often supported by a relevant degree. Familiarity with fraud management tools, case management systems, and certifications like Certified Fraud Examiner (CFE) are typically required. Strong leadership, critical thinking, and excellent communication skills help you lead teams and coordinate cross-functional investigations. These abilities are crucial for effectively preventing losses, maintaining regulatory compliance, and ensuring organizational trust.

What are some common challenges faced by fraud operations managers, and how can they effectively address them?

Fraud Operations Managers often encounter challenges such as rapidly evolving fraud tactics, high-pressure decision-making, and balancing customer experience with risk mitigation. To address these, they must stay up to date with industry trends, foster collaboration between fraud analysts, IT, and customer service teams, and implement adaptive fraud detection systems. Strong communication skills and continuous training for their teams are essential to respond effectively to changing threats and regulatory requirements.

What cities near Philadelphia, PA are hiring for Fraud Operations Manager jobs?

Cities near Philadelphia, PA with the most Fraud Operations Manager job openings:

Fraud Operations Manager jobs near you
Infographic showing various Fraud Operations Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $74,357 per year, or $35.7 per hour.

URBN Senior Manager Fraud Strategy & Operations

Philadelphia, PA • On-site

URBN

6.7

Company rating: 6.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

31st of 104 rated fashion retailers

People enjoy working here

Recommended by students

Respectful managers

Learn more about URBNexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Role Summary
URBN is looking for a Senior Manager of Fraud & Operations. This role has global scope, supporting both our North American and European retail/wholesale business segments, and our Nuuly segment. This role will work collaboratively between our Customer Service, Brand Operations, Finance, Technology, Asset Protection, and Supply Chain Operation teams in effort to maximize revenue retention while providing quality consumer experiences. This position will detect and provide insights on trends within the space of revenue loss/customer disputes, exhibiting excellent fraud analysis techniques to do so. Ideal candidate should have knowledge of, or background in retail/e-commerce/Fast Moving Consumer Goods and preferably, a customer order review/customer service background, previous exposure to payment data and related processes, advanced familiarity with data analytics related KPI development and monitoring.
This role will spearhead the organization's relationships with external fraud-prevention and payment vendors. The Senior Manager will serve as the first line of review for all related vendor contracts, cost agreements, and invoicing - vetting commercial terms and escalating any material or out-of-pattern terms prior to execution.
Role Responsibilities
  • Develop an understanding of the order & payment platforms and processes to deliver deep analytical insights (trends, KPI's, payment processing costs, alert monitoring, etc.)
  • Create operational reporting (visualizations/dashboards) and lead day-to-day performance measurement of order screening and our revenue capture and maintenance strategy
  • Utilize performance data to inform processes & fraud roadmap
  • Partner with departments across the organization to inform and educate on findings and prevention measures
  • Reduce instances of fraud by identifying areas of high fraud or dispute activity and designing strategies to improve
  • Analyze outcomes and report results regularly in a consistent format that can be comprehensible to a varied set of audiences
  • Own and manage day-to-day relationships with external partners, acting as the primary business point of contact for performance, escalations, and commercials
  • Maintain organized records of vendor contract terms, pricing, and renewal dates to support accurate invoice validation, budgeting, and cost forecasting

Role Qualifications
  • 5+ years of progressive experience in payment disputes, fraud detection and analysis in e-Comm/retail
    environments
  • Demonstrated ability to lead both direct and matrixed teams, influence senior leaders without formal authority, and successfully deliver complex, cross-functional initiatives in a fast-paced, omni-channel retail environment
  • Experience in diagnosing issues and developing and proposing strategies to resolve through implementation
  • High analytical prowess; 3+ years' experience using analytics to drive key business decisions
  • Excellent skills in MSOffice Suite (Excel, PowerPoint, etc.), dashboard creation, etc.
  • Customer Service background and experience, a plus
  • Experience in contractual review, utilizing sound judgment to identify and proactively escalate cost or non-compliance risks
  • Excellent communication skills (written/verbal) - Ability to adeptly negotiate and influence
  • Highly organized and focused; ability to meet critical deadlines on short timelines
  • Self-starter - Comfortable taking initiative while quickly grasping concepts, processes, and ideas
  • Strong attention to detail w/ability to think analytically and dynamically
  • Ability to thrive in a fast-paced, evolving environment while maintaining efficiency in tasks
  • Ability to understand key business processes and develop competitive strategies related to fraud prevention
  • Strong financial and commercial accountability

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The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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