Fraud Operations Manager Jobs in Pennsylvania (NOW HIRING)

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Job Summary

This job leads the Fraud Risk Management team in developing operational strategies and managing fraud detection and vendor relations. It entails hiring, training, and guiding staff, with a focus on performance metrics and process improvement. The role is pivotal in fostering a collaborative and performance-driven environment, driving the team to achieve key fraud management outcomes.

Job Description

Responsibilities:

• Analyzing fraud reports to assess the efficacy of fraud prevention tactics and strategies, and adjusting policies accordingly
• Serving as the main point of contact for vendors and stakeholders, fostering business relationships to support fraud management goals
• Developing, evaluating, and refining performance metrics to optimize the functions supervised and align with departmental objectives
• Tracking and analyzing team performance, implementing strategic changes to drive improvements in fraud detection and prevention
• Educating employees on the use of performance metrics and tools to bolster financial performance and fraud risk management
• Cultivating a positive work environment by promoting open communication, inclusion, and fair treatment in alignment with company values
• Leading change management initiatives, communicating key business changes to the team and guiding the adoption process
• Ensuring consistent messaging to the team that ties back to the overall business strategy and fosters a customer-centric culture
• Collaborating cross-functionally to maintain consistent operations across the business and enhance vendor management practices
• Generating activity reports and financial forecasts to evaluate progress towards achieving fraud management goals and objectives
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Customer Experience (CX); Team Performance; Strategic Objectives; Communication; Process Improvements

Salary:

National Pay Range: $69,169.37 USD-$162,115.71 USD Illinois Pay Range: $73,492.45 USD - $142,661.82 USD Colorado Pay Range: $77,815.54 USD - $149,146.45 USD Hawaii Pay Range: $90,784.80 USD - $136,177.19 USD Washington DC Pay Range: $99,430.97 USD - $149,146.45 USD Maryland Pay Range: $82,138.62 USD - $149,146.45 USD Minnesota Pay Range: $77,815.54 USD - $136,177.19 USD New York Pay Range: $82,138.62 USD - $162,115.71 USD Washington Pay Range: $77,815.54 USD - $155,631.08 USD New Jersey Pay Range: $86,461.71 USD - $155,631.08 USD Vermont Pay Range: $82,138.62 USD - $129,692.57 USD Massachusetts Pay Range: $86,461.71 USD - $155,631.08 USD Virginia Pay Range: $77,815.54 USD - $149,146.45 USD Maine Pay Range: $77,815.54 USD - $129,692.57 USD California Pay Range: $77,815.54 USD - $144,102.85

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years