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Fraud Operations Manager Jobs (NOW HIRING)

Wealthfront

Fraud Operations Specialist

Palo Alto, CA · Remote

$81K - $90K/yr

Fraud Operations is a division of Wealthfront Brokerage and works closely with Brokerage Operations ... Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment.

Axiom Bank

Fraud Operations Specialist

Maitland, FL

Coordinate with Deposit Operations, Electronic Banking, Treasury Management, Branch Banking ... Identify fraud trends, recurring root causes, control gaps, customer education opportunities, and ...

New

Wealthfront

Fraud Operations Specialist

Palo Alto, CA · On-site +1

$81K - $90K/yr

Fraud Operations is a division of Wealthfront Brokerage and works closely with Brokerage Operations ... Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment.

Wealthfront

Fraud Operations Specialist

Palo Alto, CA · Remote

$81K - $90K/yr

Fraud Operations is a division of Wealthfront Brokerage and works closely with Brokerage Operations ... Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment.

Lead Bank

Fraud Analyst III - Fraud Operations

... scale their operations with compliance and creativity. Simply put, Lead offers the essential ... Second, oversight expertise, automated compliance systems, and bespoke program management to ...

New

TIAA

Fraud Operations Analyst

Dallas, TX · On-site

$28.46 - $31.01/hr

Fraud Operations Analyst I The Fraud Operations Analyst I supports monitoring of customer financial ... management. But were not just another legacy financial services firm. Were fighting harder than ...

TIAA

Fraud Operations Analyst

Charlotte, NC · On-site

$28.46 - $31.01/hr

Fraud Operations Analyst I The Fraud Operations Analyst I supports monitoring of customer financial ... management. But were not just another legacy financial services firm. Were fighting harder than ...

CornerStone Staffing

Fraud Operations Associate

Tempe, AZ · On-site

$30/hr

... and case management systems • Identify fraud patterns and emerging trends; collaborate with cross-functional teams to recommend improvements to rules, controls, and operational processes • ...

New

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Fraud Operations Manager information

See salary details

$31.5K

$73.7K

$135.5K

How much do fraud operations manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for fraud operations manager in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Fraud Operations Managers, and how can they effectively address them?

Fraud Operations Managers often encounter challenges such as rapidly evolving fraud tactics, high-pressure decision-making, and balancing customer experience with risk mitigation. To address these, they must stay up to date with industry trends, foster collaboration between fraud analysts, IT, and customer service teams, and implement adaptive fraud detection systems. Strong communication skills and continuous training for their teams are essential to respond effectively to changing threats and regulatory requirements.

What are the key skills and qualifications needed to thrive as a Fraud Operations Manager, and why are they important?

To thrive as a Fraud Operations Manager, you need expertise in fraud detection, risk analysis, and a solid background in finance or business, often supported by a relevant degree. Familiarity with fraud management tools, case management systems, and certifications like Certified Fraud Examiner (CFE) are typically required. Strong leadership, critical thinking, and excellent communication skills help you lead teams and coordinate cross-functional investigations. These abilities are crucial for effectively preventing losses, maintaining regulatory compliance, and ensuring organizational trust.

What does a Fraud Operations Manager do?

A Fraud Operations Manager oversees a team responsible for detecting, investigating, and preventing fraudulent activities within an organization, particularly in sectors like banking and finance. They develop and implement fraud prevention strategies, review suspicious transactions, and coordinate with law enforcement or regulatory bodies when necessary. Additionally, they analyze fraud trends, train staff on best practices, and ensure compliance with relevant laws and internal policies. Their role is crucial for minimizing financial losses and maintaining the organization's reputation.
What cities are hiring for Fraud Operations Manager jobs? Cities with the most Fraud Operations Manager job openings:
What states have the most Fraud Operations Manager jobs? States with the most job openings for Fraud Operations Manager jobs include:
Fraud Operations Manager jobs near you
Infographic showing various Fraud Operations Manager job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, 17% Part Time, and 33% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.
Fraud Operations Senior Manager

Fraud Operations Senior Manager

Citigroup, Inc.

Sioux Falls, SD • On-site

$87K - $131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
  • Manage one or more teams and a component of the fraud loss portfolio
  • Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
  • Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Provide evaluative judgment based on information analysis in complicated and unique situations
  • Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
  • Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
  • 6-10 years of experience in a related role
  • Basic knowledge of the industry required
  • Proven success in a similar position
  • Demonstrated ability to persuade and influence others
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
Education:
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

This Fraud Ops Sr Manager - C13 role is an integral part of the Financial Crimes and Fraud Prevention team, specifically within Global Operations for Commercial Card Fraud. The role focuses on enhancing the operational resilience of Commercial Card and Virtual Card offerings, which are critical payment solutions designed for streamlined expenses and secure online payments. As a global Sr Manager, this position is responsible for Commercial Card Fraud Operation's global dispute teams, process ownership, and vendor relations. It is crucial in driving a transformative, digital-first strategy to achieve industry-leading fraud performance while improving customer experience through automation and digitization.
Additional Qualifications:
  • 6-10 years of experience in fraud and/or dispute operations
  • Proven success as an operations manager of other managers and/or Officer level employees, expense management, and process target achievement
  • Demonstrated experience and understanding of Visa/Mastercard Association dispute guidelines.
  • Strong process management skills, with a track record of successfully creating, maintaining, and uplifting processes with a continuous improvement mindset toward endless improvement of process quality, process efficiency, and Client experience.
  • Proficiency in the review, design, and strategic uplift of operational controls, specifically within a fraud prevention context.
  • Fraud and/or Dispute experience required
  • Commercial Card experience preferred
  • Senior level experience in a similar position preferred

Job Family Group:
Operations - Services
Job Family:
Fraud Operations
Time Type:
Full time
Primary Location:
5800 SOUTH CORPORATE PLACE
Primary Location Full Time Salary Range:
$87,600.00 - $131,400.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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