Fraud Operations Jobs in Arizona (NOW HIRING)

Keeping our customers safe from fraud is critical to the success of our operation. If you are looking for a job that combines your passion for analytical thinking and problem solving with ample opportunity for growth, you've come to the right place. 

The Fraud Prevention and Detection Team Lead will be responsible for supporting the fraud detection and prevention efforts of the organization. The position requires a strong understanding of fraud prevention techniques, data analysis, and collaboration skills. Collaborate with cross-functional teams to develop and implement fraud detection strategies and procedures to mitigate organizational risk, including but not limited to timely filing of government reports required by the Bank Secrecy Act, Reg CC Hold Letters, Reg E customer notifications, and customer complaints.

Effective communication and collaboration are critical to our success.  We work in small groups within the team, and everyone is cross-trained to ensure adequate coverage during an absence.  Our team is fully committed to detecting and putting a stop to fraud and we operate with a sense of urgency while keeping a sense of humor; we act with honor and truthfulness.  Our foundation of integrity builds coworker trust, relationships, and effective interpersonal relationships.

• You will serve as the second level of escalation for fraud-related cases, providing expert analysis and strategic guidance to identify and mitigate organizational risk while resolving complex problems.
• You will perform investigations and follow up of suspected and/or confirmed fraudulent activity documenting cases within the fraud case management system. You will lead investigations working with members of Compliance, Corporate Security, Cyber Security, Legal and on occasion, outside Law Enforcement Agencies.
• You will provide project management support including internal and external testing and examining impacts to fraud prevention/detection controls for projects with fraud-related impacts.
• You will monitor performance metrics and quality standards related to fraud detection and prevention to ensure objectives are met, while assisting with employee training and periodic updates on fraud related topics as needed.
• You will develop and drive the creation, documentation, and implementation of procedures, practices, and work methods to support effectiveness, efficiencies, and process improvements.
• You will review fraud attacks and industry trends to recommend deterrence strategies to mitigate fraud loss.
• You will foster strong relationships with other financial institutions, Compliance, and legal to optimize fraud detection and prevention efforts.

• You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and file all appropriate Suspicious Activity Reports timely with the Financial Crimes Enforcement Network (US Treasury Department) and in accordance with Bank Secrecy Act regulatory requirements.
• You will perform and/or monitor fraud control execution, respond timely to inquires related to Fraud Prevention and Detection from Quality Control, Compliance, Audit and regulatory agencies.
• You will be responsible for validation of loss against GL to include determining and/or recommending loss reconciliation and write off situations.

EDUCATION & EXPERIENCE REQUIREMENTS 

This level of knowledge is normally acquired through completion of a Bachelor's Degree in Business Related field and 3-5 years related experience in Fraud Services or 5-7 years' equivalent experience in bank operations or an equivalent combination of education and experience.

SKILLS:

• Extensive knowledge of banking operations and delivery systems.
• Extensive knowledge of Reg CC, Reg E, FCRA ID Theft, Visa and NACHA rules and regulations pertaining to fraud and disputes.
• Ability to effectively plan time, method, manner and sequence of work assignments.
• Must provide excellent internal and external service to all contacts on a consistent basis.
• Expert knowledge and understanding of all facets of banking
• Advanced knowledge of financial institution fraud operations including but not limited to new account fraud, card fraud, ACH, A2A, P2P, counterfeit checks
• Advanced knowledge of the Bank Secrecy Act related to suspicious activity reporting
• Strong ability to research and resolve complex problems
• Excellent analytical and reasoning skills with a demonstrated ability to identify potential problems, collect data, establish facts, and draw conclusions regarding BSA / AML suspicious activity monitoring and reporting.
• Investigate and research potentially suspicious customer activities effectively arriving at sound risk based conclusions.
• Strong oral and written communication skills to effectively represent self and BOKF
• Strong working knowledge of accounting principles
• Expert Excel and Word experience