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Fraud Operations Jobs in Ohio (NOW HIRING)

Telhio Credit Union

VP, Financial Crimes

Columbus, OH · On-site

The role partners closely with Fraud Operations, Security, IT, Digital Banking, Member Services, Lending, and Legal/Compliance functions to drive effective controls, analytics, training, and ...

US Bank

Fraud Decisioning Analyst

Cincinnati, OH · On-site

The Fraud Decisioning Analyst provides advanced analytics to evaluate and enhance fraud decisioning ... operational effectiveness and scalability. * Conduct rootcause analysis on alert behavior and ...

US Bank

Fraud Risk Analyst

Cincinnati, OH

Collaborate closely with operations, technology, risk management, and crossfunctional teams to ... Strong background in fraud analytics and rule development, with demonstrated ability to identify ...

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Fraud Operations information

What are the key skills and qualifications needed to thrive in Fraud Operations, and why are they important?

To thrive in Fraud Operations, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with fraud detection software, case management systems, and possibly certifications like Certified Fraud Examiner (CFE) are typically expected. Excellent communication, problem-solving abilities, and discretion help professionals excel in investigating and preventing fraudulent activities. These skills are crucial for accurately identifying fraud, minimizing financial loss, and maintaining organizational integrity.

What is the difference between Fraud Operations vs Fraud Analyst?

AspectFraud OperationsFraud Analyst
CredentialsTypically requires experience in fraud detection, certifications like CFE or ACFE beneficialOften requires similar certifications, with a focus on data analysis and investigation skills
Work EnvironmentOperational teams handling process management, case escalation, and fraud prevention strategiesAnalytical teams focusing on investigating fraud cases, analyzing data, and identifying patterns
Employer & Industry UsageUsed across banking, e-commerce, and financial services for managing fraud prevention workflowsCommonly found in similar industries, focusing on case analysis and detection

Fraud Operations and Fraud Analyst roles both involve combating fraud but differ in focus. Fraud Operations manages the overall process, case escalation, and prevention strategies, while Fraud Analysts focus on investigating specific cases and analyzing data to identify fraud patterns. Both roles require relevant certifications and are vital in the fight against fraud within financial and e-commerce sectors.

What do fraud operations do?

Fraud operations professionals analyze transactions and account activity to detect and prevent fraudulent behavior. They use tools like fraud detection software and data analysis techniques to identify suspicious patterns, investigate incidents, and implement measures to reduce financial losses and protect company assets.

Is fraud a good career?

Fraud operations is a growing field within risk management that involves detecting and preventing financial crimes. It requires analytical skills, attention to detail, and knowledge of fraud detection tools and techniques. Careers in this area can offer stability and opportunities for advancement, especially with relevant certifications and experience.

What are Fraud Operations?

Fraud Operations refers to the processes and teams within an organization that are responsible for detecting, investigating, and preventing fraudulent activities. This typically involves monitoring transactions, analyzing patterns for suspicious behavior, and coordinating with other departments to minimize financial losses. Professionals in Fraud Operations use specialized tools and techniques to identify and stop fraud in real time, while also ensuring compliance with relevant laws and regulations. Their work is critical in protecting both the organization's assets and its customers.

How much is the salary of a fraud specialist?

The salary of a fraud specialist typically ranges from $45,000 to $75,000 annually, depending on experience, location, and the size of the organization. Entry-level positions may start lower, while experienced professionals with certifications can earn higher salaries. Skills in data analysis and familiarity with fraud detection tools can also influence compensation.

What are some common challenges faced by professionals in Fraud Operations, and how can I prepare for them?

Fraud Operations professionals often encounter challenges such as staying ahead of rapidly evolving fraud tactics, managing high volumes of alerts, and balancing fraud prevention with a positive customer experience. Adapting to new technologies and regulatory requirements is also crucial. To prepare, it's helpful to develop strong analytical skills, stay updated on industry trends, and be comfortable working in a fast-paced, collaborative environment where clear communication with investigators, technology teams, and customer service is essential.

What qualifications do I need to work in fraud?

To work in fraud operations, candidates typically need a bachelor's degree in finance, accounting, or a related field. Strong analytical skills, attention to detail, knowledge of fraud detection tools, and familiarity with data analysis software are also important. Certifications such as Certified Fraud Examiner (CFE) can enhance qualifications.
What are popular job titles related to Fraud Operations jobs in Ohio? For Fraud Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Fraud Operations jobs in Ohio look for? The top searched job categories for Fraud Operations jobs in Ohio are:
Fraud Operations jobs near you
Fraud Analyst I - CommunicationsR68262 Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm,

Fraud Analyst I - CommunicationsR68262 Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm,

Fifth Third Bank

Cincinnati, OH • On-site

Full-time

Posted 11 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

89th of 144 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Fraud Analyst I is a cross functional position within Fraud Operations. Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.
Fraud Detection - Responsible for analyzing and decisioning alerts on fraud detection systems to determine what actions need to be taken (e.g., placing holds, opening cases, etc.). Fraud Detection responsibilities includes both verbal and written communication to internal and external customers.
Fraud Communication - Responsible for handling direct communications with bank customers, bank employees, and offshore fraud call service partners. Communications are handled via phone calls (customer, bank employees, offshore partner) and chat (Retail bank employees and offshore partner).
Domestic Collections - Responsible for processing and decisioning fraud check dispute claims. Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers.
Fraud Detection, Fraud Communication, and Domestic Collections functions require attention to detail, multi-tasking, communication, and critical thinking skills. Fraud Analyst Is also assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department's policies, processes, and procedures.
  • Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
  • Open and prep fraud cases.
  • Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
  • Provide fraud-related support and work with the first line of defense for the Bank.
  • Work with various business units to understand the alerted activity and ensure compliance with laws.
  • Meet scheduling and time tracking expectations to support performance tracking.
  • Meet performance, quality, and customer service standards.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
  • One to three years of experience in fraud, banking, investigative work, or a related field preferred.
  • Associate's degree or equivalent work experience.
  • Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
  • Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
  • Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
  • Proactive in identifying potential concerns and following-up to resolve such issues.
  • Excellent teamwork, interpersonal, and relationship building skills.
  • Ability to make decisions or know when to escalate matters to management.
  • Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
  • Ability to communicate effectively with management.
  • Ability to work independently and complete assigned work in a timely and accurate manner.
  • Proficiency with Microsoft Office Suite.

WORKING CONDITIONS:
  • Position is on-site.
  • Normal office environment with little exposure to dust, noise, temperature, and the like.
  • Extended viewing of a LED/LCD computer monitor.

Fraud Analyst I - CommunicationsR68262 Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm (Open)
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

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Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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