Delivery Operations Jobs in Ohio (NOW HIRING)

Director of Delivery & Operations

Project Delivery + Operations | Client-Facing | AI-Forward | B2B Consulting & Digital

About The Company

We are a consultancy that helps B2B companies selling complex solutions better understand, reach, engage, and influence the people and buying committees responsible for making purchasing decisions.

Our work spans strategy, websites, ongoing marketing, buyer intelligence and research, positioning and messaging, go-to-market strategy, digital experiences, content, SEO/AEO/GEO, and technology initiatives.

We are a small, senior team of strategists, designers, marketers, and developers who work directly with clients. We do not want layers of account management separating clients from the people actually solving their problems.

But direct access to experts only works when there is exceptional structure around them.

We’re looking for a Director of Delivery & Operations to build and run that structure—keeping engagements moving, clients confident, commitments clear, risks visible, and our team focused on doing exceptional work.

Experts lead the outcome. Delivery leads the movement.

The Role

This role sits at the intersection of project delivery, client experience, and operations.

You will work across multiple client engagements while also improving the systems, processes, and operating discipline behind how we deliver it work.

This is a senior role, but it is also a highly hands-on one. We are a six-person team, not a large agency with layers of project managers beneath you. You will help design the system—and you will operate inside it every day.

Your job is to make talented people better at their jobs.

That means creating the clarity, accountability, communication, and operating rhythm that allows our experts to spend more time applying their expertise and less time chasing information, managing logistics, or wondering what happens next.

What You’ll Own

Client & Project Delivery

You’ll help ensure every engagement has clarity from kickoff through completion.

That includes:

- Building and maintaining clear project and engagement plans.

- Establishing milestones, responsibilities, dependencies, timelines, and decision points.

- Keeping clients and internal teams aligned on what is happening, what is next, and what is at risk.

- Preparing for and participating in client meetings.

- Making sure meetings result in clear decisions, owners, deadlines, and next steps.

- Tracking client responsibilities, approvals, feedback, and dependencies.

- Maintaining momentum between meetings.

- Coordinating work across strategists, designers, developers, marketers, and other specialists.

- Following up before anyone has to ask where something stands.

Client Communication & Experience

You’ll be a visible, trusted presence with our clients.

You do not need to be the deepest expert in strategy, marketing, design, development, or technology. You do need to understand enough to communicate confidently, ask intelligent questions, recognize when something seems off, and know when to bring the right expert into the conversation.

Clients should consistently understand:

- Where their engagement stands.

- What has been accomplished.

- What happens next.

- What we need from them.

- What decisions need to be made.

- Where risks or delays exist.

- How the work connects back to the outcomes they are trying to achieve.

We want clients to rarely have to ask, “Where does this stand?”

Project Health, Scope & Commercial Awareness

Great delivery is not keeping a task list current. It is seeing problems before they become problems.

You’ll continuously monitor:

- Timelines, commitments, and deadlines.

- Scope and potential scope creep.

- Client dependencies, decisions, approvals, and feedback.

- Team capacity and blockers.

- Budget, utilization, and delivery efficiency.

- Risks to client satisfaction or successful delivery.

- Opportunities to expand or evolve an engagement when it makes sense.

You should understand that a successful engagement means strong work, a confident client, and healthy economics.

When something starts drifting, we expect you to recognize it early, communicate it clearly, and help get it back on track—even when that requires an uncomfortable conversation with a client, teammate, or leader.

Operations & Process Improvement

We are not looking for someone who simply operates our existing project-management system.

We want someone who helps us make the system better.

You’ll help develop and improve repeatable operating systems across areas such as:

- Kickoffs and project planning.

- Meeting preparation and follow-up.

- Client updates and communication.

- Decision and approval tracking.

- Scope and change management.

- Risk and project-health reporting.

- Internal and client handoffs.

- Project closeout and post-project opportunities.

- Leadership visibility into delivery health.

Our engagements vary—from strategy and websites to marketing and technology—so the right person will know how to create consistency without forcing every type of project into the exact same process.

The best process is the least process required to create clarity, accountability, and predictability.

AI & Automation

We believe great operations increasingly means knowing what should be automated and what still requires human judgment.

Our philosophy is simple:

Automate administration. Preserve judgment.

We want someone who looks at modern project management and asks why humans are still doing so much of it manually.

Meeting transcription, action-item extraction, decision tracking, meeting preparation, client updates, project-health monitoring, scope monitoring, documentation, and other administrative work should increasingly be supported by AI and automation.

Your value is not manually recreating what happened in a meeting.

Your value is understanding what matters because of what happened—and making sure the right things happen next.

You do not need to arrive having built every one of these systems yourself. You should be curious, technically comfortable, and excited about helping us build a more intelligent delivery operating system.

What We’re Looking For

You may come from an agency, consultancy, professional services firm, software company, or another environment where you have managed complex client-facing work.

We are especially interested in someone who demonstrates:

- Strong project-management and operational instincts.

- Exceptional organization without becoming bureaucratic.

- Confidence and presence working directly with senior clients.

- Excellent written and verbal communication.

- Strong judgment and situational awareness.

- The ability to manage multiple engagements simultaneously.

- Comfort working alongside senior subject matter experts.

- The confidence to respectfully challenge teammates, clients, and leadership when necessary.

- Strong attention to scope, timelines, commitments, and commercial realities.

- The ability to recognize risk early.

- Curiosity about the work, not just the project plan.

- Comfort with technology, AI, and automation.

- A bias toward proactive communication and action.

- The ability to create structure in situations that are not always perfectly structured.

You’ll Probably Thrive Here If...

You are the person who naturally notices that something has not been decided yet.

You remember the commitment everyone else forgot.

You see the dependency that is going to create a problem two weeks from now.

You can walk into a client conversation, understand the dynamics of the room, and help move it toward a clear outcome.

You like building systems, but you do not worship process for process’s sake.

You are obsessively pro-accountability and anti-bureaucracy.

You would rather prevent a fire than receive praise for putting one out.

And when you see a repetitive administrative task, your first instinct is increasingly:

“Why are we still doing this manually?”

What Success Looks Like

You’ll know you are succeeding when:

- Clients feel informed, confident, and well cared for.

- Our experts spend more time applying their expertise and less time managing administrative friction.

- Projects have clear ownership, timelines, decisions, and next steps.

- Problems surface earlier.

- Scope and margins are better protected.

- Client communication becomes more proactive and consistent.

- Leadership has greater visibility into project health.

- Our delivery systems become increasingly efficient and scalable.

- The quality of the client experience matches the quality of the work we are producing.

- We can deliver with greater consistency without adding layers of management between clients and expertise.

Why This Role Matters

We are intentionally evolving how we deliver client work.

We do not believe the answer is adding layers of account management between clients and expertise. We believe clients should work directly with the talented people solving their problems—and those experts should be supported by exceptional delivery leadership.

This role will help build the operating system around that model.

If you love clients, organization, accountability, problem-solving, operations, AI, and making talented teams function better, we’d like to talk.

Send Resume to:

mark@emeraldresourcegroup.com