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Fraud Operations Jobs (NOW HIRING)

MRISpokane

Payments Fraud Analyst

Riverside, CA

The team is looking for someone who understands payment fraud operations deeply, can identify fraud trends and suspicious activity quickly, and has experience making real-time decisions to mitigate ...

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How much do fraud operations jobs pay per hour?

As of May 30, 2026, the average hourly pay for fraud operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Fraud Operations, and why are they important?

To thrive in Fraud Operations, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with fraud detection software, case management systems, and possibly certifications like Certified Fraud Examiner (CFE) are typically expected. Excellent communication, problem-solving abilities, and discretion help professionals excel in investigating and preventing fraudulent activities. These skills are crucial for accurately identifying fraud, minimizing financial loss, and maintaining organizational integrity.

What are some common challenges faced by professionals in Fraud Operations, and how can I prepare for them?

Fraud Operations professionals often encounter challenges such as staying ahead of rapidly evolving fraud tactics, managing high volumes of alerts, and balancing fraud prevention with a positive customer experience. Adapting to new technologies and regulatory requirements is also crucial. To prepare, it's helpful to develop strong analytical skills, stay updated on industry trends, and be comfortable working in a fast-paced, collaborative environment where clear communication with investigators, technology teams, and customer service is essential.

What are Fraud Operations?

Fraud Operations refers to the processes and teams within an organization that are responsible for detecting, investigating, and preventing fraudulent activities. This typically involves monitoring transactions, analyzing patterns for suspicious behavior, and coordinating with other departments to minimize financial losses. Professionals in Fraud Operations use specialized tools and techniques to identify and stop fraud in real time, while also ensuring compliance with relevant laws and regulations. Their work is critical in protecting both the organization's assets and its customers.

What is the difference between Fraud Operations vs Fraud Analyst?

AspectFraud OperationsFraud Analyst
CredentialsTypically requires experience in fraud detection, certifications like CFE or ACFE beneficialOften requires similar certifications, with a focus on data analysis and investigation skills
Work EnvironmentOperational teams handling process management, case escalation, and fraud prevention strategiesAnalytical teams focusing on investigating fraud cases, analyzing data, and identifying patterns
Employer & Industry UsageUsed across banking, e-commerce, and financial services for managing fraud prevention workflowsCommonly found in similar industries, focusing on case analysis and detection

Fraud Operations and Fraud Analyst roles both involve combating fraud but differ in focus. Fraud Operations manages the overall process, case escalation, and prevention strategies, while Fraud Analysts focus on investigating specific cases and analyzing data to identify fraud patterns. Both roles require relevant certifications and are vital in the fight against fraud within financial and e-commerce sectors.

More about Fraud Operations jobs
What cities are hiring for Fraud Operations jobs? Cities with the most Fraud Operations job openings:
What are the most commonly searched types of Fraud Operations jobs? The most popular types of Fraud Operations jobs are:
What states have the most Fraud Operations jobs? States with the most job openings for Fraud Operations jobs include:
What job categories do people searching Fraud Operations jobs look for? The top searched job categories for Fraud Operations jobs are:
Fraud Operations jobs near you
Infographic showing various Fraud Operations job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, 11% Part Time, and 34% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Fraud Operations Manager

Fraud Operations Manager

Mountain America Credit Union

Sandy, UT • On-site

Full-time

Posted 29 days ago

Mountain America Credit Union rating

8.0

Company rating: 8.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

76th of 138 rated financial services

Job description

Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
Manage the fraud detection and prevention operations of the credit union by coaching, mentoring and training the Alert Resolution Team to high levels of efficiency and performance. Aligns team with the core values and strategic objectives of the credit union.
Job Description
To be effective, an individual must be able to perform each job duty successfully.
  • Exemplify Mountain America's core values and philosophy while fulfilling responsibilities as a leader in the organization; and align personal and team efforts with the mission and vision of the credit union.
  • Direct and manage the daily workflow, processes, and functions of the Alert Resolution Team to detect and prevent fraud committed by and against the members of the credit union by effectively and accurately dispositioning alerts.
  • Direct and manage compliance and quality evaluations on Alert Resolution Team; apply appropriate decision-making to ensure quality service to members, efficiency and accuracy; and appropriately recognize and reward Alert Resolution Team performance.
  • Coach, train, and model appropriate communication with members and all areas of the credit union to ensure a high-quality experience for members victimized by fraud.
  • Mentor, train, and develop the Assistant Manager as a leader in organization.
  • Ensure that regular performance evaluation reports are generated and appropriately distributed, including proper alert resolution and call management; and analyze trends in the fraud detection and prevention processes.
  • Regularly collaborate with the Fraud Analysis Team to identify and mitigate emerging fraud threats.
  • Monitor telephone communication to ensure conformance to established service standards; to track employee performance; increase efficiencies; and recommend enhancements for continual quality improvement.
  • Complete annual performance reviews and establish results-focused goals for all direct reports and oversee performance reviews for the entire Alert Resolution Team.
  • With Assistant Manager, conduct training and coaching on alert resolution processes, expectations, internal policies and procedures, and appropriate decision-making.
  • With Assistant Manager, ensure quality control metrics are being appropriately evaluated; that alerts are being properly resolved and documented; and that regular coaching occurs.
  • Regularly evaluate Alert Resolution Team performance and complete annual performance reviews.
  • Assist with alert resolution, and fraud detection and prevention, and act as a direct point of contact for any questions or concerns regarding the alert resolution process and escalations.
  • Effectively communicate with direct supervisor on all matters related to own job responsibilities and Alert Resolution Team operations.
  • Demonstrate effective lateral management and cross functional expertise while collaborating with other business units on matters pertaining to fraud detection and prevention.
  • Provide assistance and training to other business units to mitigate fraud risk, increase efficiency, and improve member experience in matters related to fraud, as appropriate.
  • Keep current on fraud trends and potential threats.
  • Demonstrate proper stewardship in managing the Alert Resolution Team budget, staffing levels, and other needs.
  • Comply with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), SBA regulations, Regulation E, Regulation Z, and other regulations as required by law as they relate to the position.
  • Performs all other duties as assigned

  • Education and Experience
    • 2 years of professional experience in a progressive financial environment and Bachelor's degree from an accredited institution in criminology, criminal justice, business, marketing, finance, economics, or a related field
      OR
    • 5 years of professional experience in a progressive financial environment

    • Experience in a call center or fraud-related role preferred
    • 3 years of experience supervising teams

    Licenses and Certifications
    • Certified Financial Crime Investigator or a related certification preferred
  • Managerial Responsibility
    • Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 2 to 15 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

~
  • Computer/Office Equipment Skills
    • Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
    • Experience and knowledge of call management and fraud software systems.
    • Experience with Finesse preferred
  • Language Skills
    • Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
    • Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
  • Other Skills and Abilities
    • Demonstrated ability to recruit, engage and coach employee performance.
    • Experience in investigating application fraud, account take over, customer scams and mule activity while maintaining high quality customer service.
    • Experience in all applicable deposit related compliance regulations and applicable laws are required.
    • Ability to work both autonomously and collaboratively in a fast-paced environment.
    • Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
    • Adaptive to change, responds positively to altered circumstances or conditions
    • Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
    • Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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