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Flexible Chat Support information

What does a typical day look like for someone in a Flexible Chat Support role?

A typical day for Flexible Chat Support involves responding to customer inquiries through live chat, assisting with troubleshooting, and providing product or service information in real time. You may handle multiple chat conversations at once, prioritize requests based on urgency, and collaborate with teammates or supervisors for escalated issues. The workload can vary depending on customer volume and the nature of support needed, requiring adaptability and multitasking. Regular team check-ins, ongoing training sessions, and opportunities to contribute feedback or process improvements are also common in this role.

What are the key skills and qualifications needed to thrive in the Flexible Chat Support position?

To thrive as a Flexible Chat Support professional, you need strong written communication skills, problem-solving abilities, and a basic understanding of customer service principles. Familiarity with chat platforms, CRM systems, and ticketing software is typically required and sometimes supported by customer service certifications. Excellent time management, adaptability, and patience are standout soft skills for managing varied inquiries and shifting priorities. These qualifications help ensure efficient, high-quality support that meets both customer expectations and organizational standards.

What are the most commonly searched types of Chat Support jobs in Indiana?

The most popular types of Chat Support jobs in Indiana are:

What are popular job titles related to Flexible Chat Support jobs in Indiana?

For Flexible Chat Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Flexible Chat Support jobs in Indiana look for?

The top searched job categories for Flexible Chat Support jobs in Indiana are:

Flexible Chat Support jobs near you
Infographic showing various Flexible Chat Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Seasonal, Operations Technical Specialist (Part Time)

H&R Block

Columbia City, IN • On-site

$47K - $63K/yr

Full-time

Re-posted 22 days ago

H&R Block rating

5.7

Company rating: 5.7 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

149th of 154 rated financial services

Job description

About the Role
The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational, technical, and logistical support. Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you'll play a critical role in successful office openings, daily operations, and seasonal closures.
Day to day, you'll...
  • Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
  • Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
  • Perform custodial tasks to ensure offices are clean, organized, and ready for operation
  • Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
  • Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
  • Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
  • Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
  • Deliver supplies and materials to and from office locations in a timely and organized manner
  • Maintain accurate inventory of district resources, supplies, and computer equipment
  • Maintain up-to-date technical knowledge of supported products and systems
  • Partner with district leadership and technology teams to support office readiness goals
  • Participate in required training and complete other duties as assigned

Required Qualifications
Work Experience:
  • Ability to follow direction while exercising sound judgment in a field-based environment
  • Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
  • Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
  • Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
  • Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
  • Must have reliable transportation to travel between office locations as required
  • Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
  • Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
  • Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications

Preferred Qualifications
Work Experience:
  • Experience partnering with operations and/or technology teams
  • Exposure to inventory tracking or asset management
  • Familiarity with virtual collaboration tools

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

What H&R Block employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

H&R Block logo

About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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