ZipRecruiter

Log In

1

Flex Customer Success Jobs (NOW HIRING)

HiveWatch

Customer Success Director

El Segundo, CA · On-site

As Customer Success Director, you'll own the full post-sale experience across our entire customer ... You'll need to flex between both environments with confidence. If you're energized by building ...

Pure Storage

Customer Success Manager

Manhattan, NY · On-site

$93K - $171K/yr

As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription portfolio. You will transform technical ...

Pure Storage

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription portfolio. You will transform technical ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

$155K - $175K/yr

As Customer Success Director, you'll own the full post-sale experience across our entire customer ... You'll need to flex between both environments with confidence. If you're energized by building ...

Everpure LLC

Customer Success Manager

Manhattan, NY · On-site

$93K - $171K/yr

... Evergreen//Flex, and Everpure Cloud. You will bridge technical and business outcomes by ... Customer Success & Engagement Expertise: Demonstrated experience owning a portfolio of accounts ...

J. J. Keller

Customer Success Specialist

Neenah, WI · On-site

J. is hiring a Customer Success Specialist to join our Consulting Services team! J. J. Keller was ... Free access to our onsite Fitness Center + additional 24/7 access to FLEX by Fitness on Demand to ...

Indeed Flex

Client Success Manager

Austin, TX · On-site

Champion customer adoption of the Indeed Flex platform, ensuring clients fully leverage available ... success operations. What you'll get * $60,000 to $80,000 annually * Commission: $20,000 annually ...

Handshake

Enterprise Customer Success Manager

New York, NY · On-site

$140K - $175K/yr

As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of ... Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore ...

previous pagenext page

Showing results 21-40

All Jobsflex JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsFlex Customer Success Jobs

Flex Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do flex customer success jobs pay per year?

As of Aug 17, 2026, the average yearly pay for flex customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
More about Flex Customer Success jobs

What cities are hiring for Flex Customer Success jobs?

Cities with the most Flex Customer Success job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Flex Customer Success jobs?

States with the most job openings for Flex Customer Success jobs include:

What job categories do people searching Flex Customer Success jobs look for?

The top searched job categories for Flex Customer Success jobs are:

Flex Customer Success jobs near you
Infographic showing various Flex Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Director

HiveWatch

El Segundo, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

About Us:
HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we're solving for our customers and equally passionate about the company we're building.
HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less "noise", we are modernizing what it means for businesses and their employees to truly feel safe.
ABOUT THE ROLE
HiveWatch is building a world-class post-sale function, and this role is at the center of it. As Customer Success Director, you'll own the full post-sale experience across our entire customer base - spanning account management, implementation, customer success, and customer support. You'll report directly to the VP of Sales and lead a team of 4-6 direct reports.
This isn't a steady-state management role. You'll be expected to diagnose before you build - getting close to customers, identifying gaps, and creating the structure, processes, and playbooks that don't yet exist. You'll work hands-on with customers and cross-functionally with product, engineering, and sales to make sure HiveWatch delivers on its promise, every time.
Our customer base spans large enterprise deployments and smaller implementations. You'll need to flex between both environments with confidence. If you're energized by building, wired for improvement, and excited to get your hands dirty - this role is for you.
WHAT YOU'LL DO
Team & Function Leadership
  • Lead and develop a team of 4-6 direct reports across customer success, account management, implementation, and support
  • Establish clear ownership, accountability, and growth paths across each function
  • Create a team culture rooted in customer obsession, continuous improvement, and executional discipline

Post-Sale Process & Infrastructure
  • Diagnose the current state of post-sale operations and build a clear improvement roadmap
  • Define and implement scalable processes for onboarding, implementation, account health, renewal, and support
  • Evaluate and mature our account health framework - including metrics, tooling, and early warning signals
  • Build playbooks that work across enterprise and mid-market environments

Customer Health & Retention
  • Own the health, retention, and growth of HiveWatch's entire customer base
  • Work directly with top customers to understand their environment, uncover risk, and drive long-term value
  • Partner with account teams to develop strategies for renewal and expansion
  • Expect regular travel to engage on-site with strategic accounts

Product & Cross-Functional Collaboration
  • Serve as the voice of the customer internally - synthesizing feedback, pattern-matching feature requests, and prioritizing product improvements
  • Work closely with product and engineering to ensure customer needs are clearly articulated and actioned
  • Partner with sales on handoffs, escalations, and expansion opportunities
  • Bring a data-driven POV to leadership on what's working, what isn't, and what needs to change
REQUIRED QUALIFICATIONS
  • 8+ years of experience in customer success, account management, or post-sale functions in a B2B SaaS environment
  • Demonstrated experience leading and developing teams - direct people management is required
  • Proven track record of building or significantly improving ,kkpost-sale processes in a scaling organization
  • Comfortable working across both enterprise and mid-market customer environments
  • Strong cross-functional communicator - can work effectively with product, engineering, sales, and executive stakeholders
  • Experience evaluating and implementing enterprise CSM tooling (e.g., Gainsight, Totango, ChurnZero, or similar)
  • Analytical and data-driven - can define KPIs, build dashboards, and use data to drive decisions
  • Based in or willing to work from our El Segundo, CA office; flexible schedule with expected customer travel

PREFERRED QUALIFICATIONS
  • Experience in physical security, critical infrastructure, enterprise SaaS, or adjacent industries
  • Familiarity with complex, multi-stakeholder enterprise deployments
  • Background in implementation or professional services in addition to CS
  • Experience translating customer feedback into product requirements or roadmap influence
CHARACTERISTICS MOST IMPORTANT TO US
Builder Mentality
You're not here to manage what exists - you're here to improve it. You create structure where there isn't any, test what works, and iterate fast. If you need a fully built playbook handed to you, this isn't the role.
Diagnose Before You Build
You know the danger of jumping straight to solutions. You get close to the customer, close to the team, and close to the data before drawing conclusions. Your instincts are sharp, but you pressure-test them.
Customer Obsession
You carry the customer's perspective into every internal conversation. You don't just relay feedback - you synthesize it, advocate for it, and drive action on it.
Relentless & Resourceful
You find a way. Whether it's a stuck implementation, a churning account, or a process that isn't working, you don't wait for someone else to fix it. You roll up your sleeves and get it done.
Change Agent
Physical security has been done the same way for decades. You're energized by the opportunity to modernize how our customers think about their programs - and how HiveWatch supports them.
ADDITIONAL INFO
Base salary range: $155,000 - $175,000
Eligible for bonus
Eligible to participate in HiveWatch Equity Incentive Plan
The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience, expertise, and other business considerations.
BENEFITS & CULTURE
At HiveWatch, we're passionate about taking care of our people - and it shows in the benefits we offer. Our team enjoys:
  • Comprehensive health coverage: medical, dental, vision, and life insurance
  • Cutting-edge work in an emerging field with huge growth potential
  • Competitive compensation packages designed to reward top talent
  • A modern, newly renovated HQ right on Main Street in El Segundo, CA
  • 401(k) with a 4% company match to help you invest in your future (match launches in 2026)
  • Flexible paid time off so you can recharge when you need it
  • Additional benefits include ClassPass credits and a discount on pet insurance
  • A family-friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.
OUR EEO STATEMENT
HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.

Apply