Customer Success Manager
Provo, UT · On-site
About Flex Dental: At Flex Dental, we go beyond checking boxes; our integration and automation are ... The Customer Success/Retention Account Manager is responsible for partnering with customers ...
Customer Success Manager
Provo, UT · On-site
About Flex Dental: At Flex Dental, we go beyond checking boxes; our integration and automation are ... The Customer Success/Retention Account Manager is responsible for partnering with customers ...
Customer Success Manager
Provo, UT · On-site
About Flex Dental: At Flex Dental, we go beyond checking boxes; our integration and automation are ... The Customer Success/Retention Account Manager is responsible for partnering with customers ...
Customer Success Manager
Provo, UT · On-site
About Flex Dental: At Flex Dental, we go beyond checking boxes; our integration and automation are ... The Customer Success/Retention Account Manager is responsible for partnering with customers ...
Customer Success Manager
Provo, UT · On-site
Customer Success/Retention Account Manager At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless ...
Customer Success Manager
Provo, UT · On-site
Customer Success/Retention Account Manager At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless ...
Customer Success Manager
Alpharetta, GA · On-site
Customer Success/Retention Account Manager At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless ...
Customer Success Manager
Alpharetta, GA · On-site
Customer Success/Retention Account Manager At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless ...
... Flex platform. Through exceptional communication, training, and customer advocacy, the Client Onboarding Liaison helps establish a strong foundation for long-term customer success. Customer ...
... Flex platform. Through exceptional communication, training, and customer advocacy, the Client Onboarding Liaison helps establish a strong foundation for long-term customer success. Customer ...
Customer Success Manager
New York, NY · On-site
THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic ... Evergreen//Flex, and Everpure Cloud. You will bridge technical and business outcomes by ...
Customer Success Manager
New York, NY · On-site
THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic ... Evergreen//Flex, and Everpure Cloud. You will bridge technical and business outcomes by ...
Customer Success Manager
Westminster, CO · On-site
JOB SUMMARY The Customer Success Manager is an integral part of our support team and is ... flex style to effectively partner/communicate in a professional manner with team members at all ...
Quick apply
Customer Success Manager
Westminster, CO · On-site
JOB SUMMARY The Customer Success Manager is an integral part of our support team and is ... flex style to effectively partner/communicate in a professional manner with team members at all ...
Customer Success Manager
Austin, TX · On-site
$100K - $140K/yr
... flex between a clinical audience (physicians, care coordinators) and an internal technical one ... customer success platforms, CRMs, and data/reporting tools - bonus points for experience in RPM ...
Customer Success Manager
Austin, TX · On-site
$100K - $140K/yr
... flex between a clinical audience (physicians, care coordinators) and an internal technical one ... customer success platforms, CRMs, and data/reporting tools - bonus points for experience in RPM ...
Customer Success Manager
Raleigh, NC · On-site
Customer Success Manager The Customer Success Manager serves as the voice of the customer within ... Working Conditions Work is performed inside a flex space building consisting of offices, open desk ...
Customer Success Manager
Raleigh, NC · On-site
Customer Success Manager The Customer Success Manager serves as the voice of the customer within ... Working Conditions Work is performed inside a flex space building consisting of offices, open desk ...
Customer Success Manager
Austin, TX · On-site
$100K - $140K/yr
... flex between a clinical audience (physicians, care coordinators) and an internal technical one ... customer success platforms, CRMs, and data/reporting tools - bonus points for experience in RPM ...
Customer Success Manager
Austin, TX · On-site
$100K - $140K/yr
... flex between a clinical audience (physicians, care coordinators) and an internal technical one ... customer success platforms, CRMs, and data/reporting tools - bonus points for experience in RPM ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
Customer Success Manager
Raleigh, NC · On-site
$93K - $171K/yr
As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription portfolio. You will transform technical ...
Customer Success Manager
Raleigh, NC · On-site
$93K - $171K/yr
As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription portfolio. You will transform technical ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
... will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on ... Customer Success role. * Proven ability to work in a fast-paced technical environment, with ...
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Working Conditions Work is performed inside a flex space building consisting of offices, open desk ...
Quick apply
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Working Conditions Work is performed inside a flex space building consisting of offices, open desk ...
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Working Conditions Work is performed inside a flex space building consisting of offices, open desk ...
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Working Conditions Work is performed inside a flex space building consisting of offices, open desk ...
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Working Conditions Work is performed inside a flex space building consisting of offices, open desk ...
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Working Conditions Work is performed inside a flex space building consisting of offices, open desk ...
Flex Customer Success information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do flex customer success jobs pay per year?
As of Aug 17, 2026, the average yearly pay for flex customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
More about Flex Customer Success jobs
What cities are hiring for Flex Customer Success jobs?
Cities with the most Flex Customer Success job openings:
What are the most commonly searched types of Customer Success jobs?
The most popular types of Customer Success jobs are:
What states have the most Flex Customer Success jobs?
States with the most job openings for Flex Customer Success jobs include:
What job categories do people searching Flex Customer Success jobs look for?
The top searched job categories for Flex Customer Success jobs are:
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Re-posted 2 days ago
Job description
About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
EDUCATION
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
- Serve as the primary point of contact for customers identified as being at risk of downgrade or churn.
- Build trusted relationships with customers to understand their goals, challenges, and desired outcomes.
- Develop and execute customer success plans focused on increasing adoption, improving engagement, and reducing churn risk.
- Lead retention conversations with empathy while helping customers make informed decisions regarding their subscription.
- Partner with customers experiencing ownership changes, staffing transitions, or operational challenges to ensure business continuity.
- Monitor customer health indicators and proactively identify opportunities to improve platform adoption.
- Develop and maintain customer adoption strategies, identifying underutilized features and creating plans to increase utilization.
- Identify expansion opportunities and collaborate with Sales when additional products or services may provide customer value.
- Clearly communicate pricing changes while reinforcing the value customers receive from the platform.
- Document customer feedback, trends, and root causes contributing to churn risk.
- Partner with Support, Implementation, Product, Training, and other internal teams to resolve customer issues and improve the overall customer experience.
- Collaborate on the development and refinement of retention strategies, save plays, and customer engagement initiatives.
- Recommend process and product improvements based on recurring customer feedback and retention trends.
- Monitor reporting and customer health data to proactively identify emerging retention risks.
- Maintain accurate documentation of customer interactions, action plans, and outcomes within company systems.
- Coordinate customer offboarding activities when retention is not possible, ensuring a professional and seamless transition.
- Track and report key retention metrics, including churn prevention, customer recovery, product adoption, and expansion opportunities.
- Support ownership transfer processes by coordinating required documentation and cross-functional activities.
- Perform other duties as assigned.
EDUCATION
- High School diploma or equivalent
- A minimum of 1 year previous customer success, training, call center or technical support experience
- Experience as a customer success/retention account manager in dental software
- Experience working in a dental practice office or experience using and/or supporting accounting/billing applications strongly preferred
- An understanding of common industry standard business practices as related to the dental or medical professions
- Experience with software in a SaaS environment
- Experience working with CRM and customer success platforms (Salesforce, Gainsight, JIRA, Zendesk, or similar).
- Excellent verbal and written communication skills, particularly phone and email correspondence
- Basic knowledge of computer hardware, database structure and network troubleshooting