Fleet Training Manager Jobs in Indiana (NOW HIRING)

Description

Department: Fleet Sales for Kelley Automotive Group 

Functions:

1. Primary contact between sales department, customers, and the commercial accounts.
2. Maintain customer enthusiasm for all our products and services.
3. Represent all Kelley Automotive brands.
4. Work as a team to continue to grow the Kelley Automotive Group's business portfolio.

Relationships: Reports to the General Manager and Vice President of Sales.

Responsibilities and Authority:

Sales

• Learn and present the non-confrontational selling process to every interested customer/Fleet account.
• Deliver vehicles personally as directed by the supervisor.
• Work your assigned shift.
• Conduct a demonstration and offer a test drive to each customer.
• Prospect for customers using telephone, email, direct mail, personal contacts, referrals as directed by your supervisor.
• Report sales to each manufacturer appropriately according to OEM requirements. 
• Complete manufacturers required Commercial/Fleet Training paths.
• Assist in proper vehicle display both inside the showroom and on the display lots.
• Assist in snow removal and lot merchandising. 
• Attend scheduled sales meetings as requested & forecast quarterly meetings.
• Stock units in CDK and utilize sales functions within CDK.
• Understand the rules of the Intent to Bid & GSA for Government Deals.
• Build and print deals in CDK. Resolve issues on the problem list quickly.
• Collect funds from customers at time of delivery or with Purchase Order.
• Complete Business Choice claims and have documentation in deal for auditing purpose. 
• Assist collection matters on outstanding Purchase Orders (in the event of slow day). 
• Any other tasks deemed necessary by Management. 

Customer Satisfaction

• Help resolve any challenges a customer might have before and after a delivery.
• Greet all customers promptly and courteously upon their arrival at the dealership.
• Develop a relationship with the service and parts departments based on trust and a mutual understanding of customer satisfaction.
• Believe and live the Kelley Automotive philosophy both on and off your assigned shifts. 
• Any other tasks deemed necessary by Management. 

Housekeeping

• Maintain work area in a clean and uncluttered fashion, free of personal effects.
• Keep company chase vehicles clean and presentable at all times, this includes no smoking in company vehicles or on any Kelley campus. 
• When need arises and time permits, straighten, and keep the product brochure area tidy and neat.
• Straighten lot and remove snow from vehicles as directed by Management. 
• Any other tasks deemed necessary by Management. 

Professional Development

• Attend training programs as required by Management.
• Attend Fleet/Commercial/Government shows to promote KAG & products.
• Maintain thorough knowledge of all products and services Kelley and the manufacturers offer, as well as those offered by our competitors. 
• Know, understand, and practice the ethics of the auto industry.
• Any other tasks deemed necessary by Management. 

Requirements

Qualifications

High School diploma or the equivalent. College degree preferred. Must have the ability to read and comprehend instructions and information. Must have a valid driver's license and a good driving record. Professional personal appearance. Must have good judgment and be motivated. Must have good communication skills with customers. 

Working Conditions

Will stand and move throughout the dealership facility (lot, showroom, service aisles, etc.) for most of the shift. Will spend time outdoors showing vehicles to prospective customers. Will drive vehicles in traffic during test drives. Evening, holiday and weekend hours will be required. 

NOTE:

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.  

WE ARE AN EQUAL OPPORTUNITY EMPLOYER