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Fixed Operations Manager Jobs in Indiana (NOW HIRING)

Camping World

Fixed Operations Director

Elkhart, IN · On-site

$95K - $145K/yr

Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location * Ensure a consistently high level of internal and external customer satisfaction throughout the service ...

Survice

Multidomain Operations Manager

Butlerville, IN · On-site

$135K - $165K/yr

Track performance, identify operational risks, implement fixes, and brief senior leadership ... Minimum Qualifications of Multidomain Operations Manager High School Diploma and 8+ years of ...

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

Provide technical assistance and fixed operations consultation to our dealer service personnel ... Manage STAR escalations- high buyback risk vehicles as identified in SalesForce Provide in ...

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All JobsFixed Operations JobsFixed Operations Manager JobsFixed Operations Manager Jobs in Indiana

Fixed Operations Manager information

See Indiana salary details

$29.5K

$60.4K

$112.8K

How much do fixed operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for fixed operations manager in Indiana is $60,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a fixed operations manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

How does a fixed operations manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What are the key skills and qualifications needed to thrive as a fixed operations manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

What are the most commonly searched types of Fixed Operations jobs in Indiana?

The most popular types of Fixed Operations jobs in Indiana are:

What are popular job titles related to Fixed Operations Manager jobs in Indiana?

For Fixed Operations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Fixed Operations Manager jobs in Indiana look for?

The top searched job categories for Fixed Operations Manager jobs in Indiana are:

What cities in Indiana are hiring for Fixed Operations Manager jobs?

Cities in Indiana with the most Fixed Operations Manager job openings:

Fixed Operations Manager jobs near you
Infographic showing various Fixed Operations Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $60,383 per year, or $29 per hour.

Fixed Operations Manager

Indianapolis, IN

TW Honda Powersports, Indianapolis
See more jobs at TW Honda Powersports, Indianapolisexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Tom Wood Honda Powersports Indianapolis is seeking a driven and customer-focused Fixed Operations Manager to lead and grow our service, parts, and customer experience operations. This leadership role is responsible for overseeing the daily performance of the Fixed Operations department, ensuring exceptional customer satisfaction, operational efficiency, profitability, and team development. The ideal candidate is a proven leader with a passion for powersports, a commitment to continuous improvement, and the ability to build high-performing teams that consistently deliver outstanding results.
 
LEADERSHIP & TEAM MANAGEMENT

The Fixed Operations Manager is responsible for the leadership of both the Service and Parts departments.

Responsibilities include:

  • Establish clear performance expectations and accountability standards for all Fixed Operations employees.
  • Coach, develop, cross-train, and evaluate employees through regular performance conversations.
  • Recognize strong performance and address performance issues promptly and professionally.
  • Maintain appropriate department staffing, scheduling, recruiting, onboarding, and training activities.
  • Promote teamwork and collaboration between Service, Parts, Sales, and Administration.
  • Lead by example in professionalism, urgency, customer care, and company values.
SERVICE DEPARTMENT MANAGEMENT

The Fixed Operations Manager is accountable for the overall operational and financial performance of the Service department.

Responsibilities include:

  • Manage technician dispatching, workload, shop capacity, and workflow to maximize productivity and efficiency.
  • Monitor technician performance, efficiency, proficiency, and utilization.
  • Ensure repair orders accurately document customer concerns, recommendations, authorizations, and completed repairs.
  • Monitor work-in-process, repair order aging, and cycle times while resolving workflow bottlenecks.
  • Ensure customers receive proactive updates regarding repair status and completion timelines.
  • Ensure maintenance recommendations, recalls, and stop-sale procedures are identified and properly addressed.
  • Monitor warranty repairs, warranty receivables, and warranty compliance.
  • Analyze comeback repairs and implement corrective actions to reduce repeat visits.
  • Drive Service sales growth, retention initiatives, and customer-pay opportunities.
  • Maintain a clean, safe, organized, and professional Service operation.
PARTS DEPARTMENT MANAGEMENT

The Fixed Operations Manager is accountable for the operational and financial performance of the Parts department.

Responsibilities include:

  • Manage inventory levels, investment, turnover, and profitability.
  • Maintain inventory accuracy through cycle counts, audits, and inventory controls.
  • Oversee special-order parts, backorders, and aged inventory reduction efforts.
  • Ensure parts are properly received, billed, transferred, issued, and returned when required.
  • Monitor lost sales opportunities and inventory stocking effectiveness.
  • Ensure technicians receive parts efficiently to minimize downtime and maximize shop productivity.
  • Maintain accurate manufacturer, catalog, and pricing information.
  • Manage warranty parts retention, returns, and compliance requirements.
  • Maintain clean, organized, secure, and efficient parts storage areas.
  • Support retail, internal, warranty, and Service-related parts sales objectives.
CUSTOMER EXPERIENCE

The Fixed Operations Manager owns the customer experience within Fixed Operations.

Expectations include:

  • Ensure customers receive proactive, professional, and consistent communication throughout the repair process.
  • Ensure repair statuses, estimates, recommendations, and commitments are clearly explained and documented.
  • Address customer concerns promptly and effectively, including escalated situations.
  • Ensure employees communicate professionally and follow through on commitments.
  • Review customer feedback and implement continuous improvement initiatives to enhance customer satisfaction and retention.

The goal is not simply to complete the repair.

The goal is to create a customer experience that builds confidence, loyalty, and a long-term relationship with the dealership.

FINANCIAL ACCOUNTABILITY

The Fixed Operations Manager is responsible for managing the financial performance of both departments.

 

Compensation

Base Salary

Parts Dept. Commission - w/ bonus potential (goal based)

Service Dept. Commission -  w/ bonus potential (goal based)

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

  • A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
  • Opportunities to advance across multiple industries and locations
  • A culture that values your contributions and celebrates success
  • Comprehensive benefits designed to support you and your family

What We Offer

  • Paid Time Off & Vacation
  • Paid Holidays
  • Medical, Dental & Vision Coverage
  • 401(k) with Company Match
  • Life & Disability Insurance
  • Professional Training & Career Development
  • Tuition Reimbursement
  • Service Awards
  • Opportunities for Advancement

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.

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