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Director Fixed Operations Jobs in Indiana (NOW HIRING)

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

Provide technical assistance and fixed operations consultation to our dealer service personnel ... CAIR updates needed for each involvement with additional systems as directed by the OEM Provide ...

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

Summary The Automotive Technical Advisor will act as a direct liaison between the dealerships and ... Essential Job Functions: · Provide technical assistance and fixed operations consultation to our ...

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

Essential Job Functions: • Provide technical assistance and fixed operations consultation to our ... CAIR updates needed for each involvement with additional systems as directed by the OEM • Provide ...

John Jones Ford of Salem

General Manager

Salem, IN · On-site

Direct and oversee all dealership operations. * Develop and execute sales and profitability ... Experience managing fixed operations (service and parts) and variable operations (sales and F&I)

John Jones Ford of Salem

General Manager

Salem, IN · On-site

Direct and oversee all dealership operations. * Develop and execute sales and profitability ... Experience managing fixed operations (service and parts) and variable operations (sales and F&I)

Chick-fil-A

Director

Indianapolis, IN · On-site

$24 - $28/hr

Each Director owns a significant area of the business and works alongside the Executive Directors ... Solve operational challenges through systems rather than temporary fixes. * Maintain readiness for ...

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All JobsFixed Operations JobsDirector Fixed Operations JobsDirector Fixed Operations Jobs in Indiana

Director Fixed Operations information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do director fixed operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director fixed operations in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is a director fixed operations?

A Director of Fixed Operations oversees a dealership's service, parts, and body shop departments, ensuring efficiency, profitability, and customer satisfaction. They develop and implement processes to improve service quality, manage department budgets, and optimize inventory control. Additionally, they train and lead staff, monitor performance metrics, and collaborate with other departments to enhance overall dealership operations. Their goal is to maximize revenue while maintaining high levels of customer service and operational efficiency.

What are the primary responsibilities of a director fixed operations in an automotive dealership?

As a Director Fixed Operations, you are responsible for overseeing all aspects of the service, parts, and body shop departments to ensure profitability and customer satisfaction. Your daily tasks may include monitoring departmental performance metrics, mentoring managers and staff, implementing process improvements, and coordinating with sales and finance departments to create a seamless customer experience. You will also develop strategies to increase sales, control expenses, and maintain strong relationships with vendors and manufacturers. This pivotal role often involves problem-solving and proactive leadership to address operational challenges and drive team success.

What are the key skills and qualifications needed to thrive in the director fixed operations position, and why are they important?

To thrive as a Director Fixed Operations, you need in-depth knowledge of service, parts, and collision center operations, typically supported by experience in automotive dealership management and a relevant bachelor's degree. Familiarity with dealership management systems (DMS), inventory management software, and certifications such as ASE or OEM credentials are often required. Strong leadership, analytical thinking, and effective communication are vital soft skills that set successful candidates apart. These skills ensure efficient service department operations, high customer satisfaction, and the achievement of profitability targets in a competitive automotive environment.

What are the most commonly searched types of Fixed Operations jobs in Indiana?

The most popular types of Fixed Operations jobs in Indiana are:

What are popular job titles related to Director Fixed Operations jobs in Indiana?

For Director Fixed Operations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Fixed Operations jobs in Indiana look for?

The top searched job categories for Director Fixed Operations jobs in Indiana are:

What cities in Indiana are hiring for Director Fixed Operations jobs?

Cities in Indiana with the most Director Fixed Operations job openings:

Director Fixed Operations jobs near you
Infographic showing various Director Fixed Operations job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.

Field Service Consultant

Fort Wayne, IN • On-site

MarketSource
Marketing • 10K+ employees
Learn more about MarketSourceexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

MarketSource rating

6.2

Company rating: 6.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

Job description

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.

Essential Job Functions:

Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers

Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction

Initiate resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty

Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer

Manage STAR escalations- high buyback risk vehicles as identified in SalesForce

Provide in-dealership technical assistance

Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections

Troubleshoot and solve final repair attempt situations

Identify repair shop process improvements and proactive business planning with a focus on the customer

Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM

Provide support for C.A.G./engineering- providing on ground request support

Oversee Recall and Required Service Updates (RSU) follow-up and reduction

Establish yourself as a quality feedback liaison

Highly motivated, adaptive, and autonomous with the ability to deliver results

Entrepreneurial individual with a history of leadership and achievement

Excel in building positive working relationships, cost assessment and conflict resolution

Understanding of automotive dealership fixed operations

Ability to travel to dealerships within a designated area

Ability to communicate technical information to all levels within both the client and the dealerships

Ability to analyze data and create custom reports

Ability to effectively use MS Word, Excel, and other customized software

Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment

Ability to identify and react swiftly to issues that may arise

Excellent written, oral and presentation skills

Ability to tackle complex issues and develop innovative and practical solutions

Proficient with Microsoft Office; Work, PowerPoint, and Excel

Qualifications

Job Requirements:

Bachelor's Degree or equivalent work experience in lieu of degree

Master Technician Certification or equivalent experience in lieu of certification

2+ years of automotive experience

Dealership fixed operations experience preferred

Valid Driver's License to complete daily dealership visits

Occasional travel required

Additional InformationMarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Employment Type: FULL_TIME

What MarketSource employees say

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About MarketSource

Sourced by ZipRecruiter

MarketSource is a sales acceleration Company focused on delivering Better outcomes for many of the World’s most Iconic Brands. We Design and Operationalize Sales and Customer Experience Solutions for Companies in Retail and B2B Environments. Our solutions are Purpose Built and Tech enabled to deliver measurable improvements in Business outcomes. We live by a set of People focused Values that guide our relationships with each other and with our clients. By putting People First, working together to make others Successful, and Establishing a Rich and Empowered work culture, We create Opportunities for our people and the Businesses We Serve.

Industry

Marketing

Company size

10,000+ Employees

Headquarters location

Alpharetta, GA, US

Year founded

1974

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