Brownsville, TX · Remote
$15.25 - $19.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Brownsville, TX · Remote
$15.25 - $19.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Miami, FL · Remote
$17 - $22/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Miami, FL · Remote
$17 - $22/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Tucson, AZ · On-site
$15.25 - $19.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Tucson, AZ · On-site
$15.25 - $19.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Miami, FL · Remote
$17 - $22/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Miami, FL · Remote
$17 - $22/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Del Rio, TX · Remote
$14.25 - $18.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Del Rio, TX · Remote
$14.25 - $18.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Boerne, TX · Remote
$16.75 - $21.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Boerne, TX · Remote
$16.75 - $21.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Albuquerque, NM · Remote
$16.25 - $21/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Albuquerque, NM · Remote
$16.25 - $21/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Houston, TX · Remote
$16 - $20.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Houston, TX · Remote
$16 - $20.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Houston, TX · Remote
$17 - $22/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Houston, TX · Remote
$17 - $22/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Pharr, TX · Remote
$14.50 - $18.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Pharr, TX · Remote
$14.50 - $18.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Dallas, TX · On-site
$17.50 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Dallas, TX · On-site
$17.50 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Boerne, TX · On-site
$16.75 - $21.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Boerne, TX · On-site
$16.75 - $21.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Mcallen, TX · On-site
$16.75 - $21.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Mcallen, TX · On-site
$16.75 - $21.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Brownsville, TX · On-site
$14 - $18.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Brownsville, TX · On-site
$14 - $18.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Wichita, KS · On-site
$16 - $20.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Wichita, KS · On-site
$16 - $20.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Mcallen, TX · Remote
$16.75 - $21.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Mcallen, TX · Remote
$16.75 - $21.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Tampa, FL · Remote
$16.25 - $21/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Tampa, FL · Remote
$16.25 - $21/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Dallas, TX · Remote
$17.50 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Dallas, TX · Remote
$17.50 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Phoenix, AZ · Remote
$16.75 - $21.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Phoenix, AZ · Remote
$16.75 - $21.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Brownsville, TX · Remote
$14 - $18.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Brownsville, TX · Remote
$14 - $18.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
A FEMA Call Center job involves assisting disaster survivors by providing information about federal assistance programs, processing applications, and answering questions about disaster relief. Call center representatives handle inquiries over the phone, offering guidance and support to individuals affected by emergencies. Strong customer service skills and the ability to work in a fast-paced environment are essential. These positions are often temporary and activated during major disasters to support relief efforts.
As a FEMA Call Center representative, your daily responsibilities include answering incoming calls from disaster survivors, providing accurate information about available assistance programs, and helping callers navigate the application process. You may also follow up on pending cases, document all interactions in a secure database, and escalate complex issues to specialized teams when necessary. Collaboration with other agents and supervisors is common to ensure consistent and accurate support for all callers. This role can be fast-paced, especially during disaster events, requiring both efficient multitasking and a compassionate approach to each interaction.
To thrive as a FEMA Call Center representative, you need strong customer service skills, attention to detail, and the ability to manage high-stress situations, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and FEMA-specific databases is typically required. Excellent communication, empathy, and problem-solving abilities are essential soft skills for this role. These competencies are important to effectively support disaster survivors and handle sensitive situations with professionalism and care.
$15.25 - $19.75/hr
Other
Posted 6 days ago
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
***Must have the ability to pass a federal background check***
Responsibilities:
Qualifications:
Home Office Requirements:
DESCRIPCIÓN DEL PUESTO:
Estamos formando una base de candidatos previamente calificados para apoyar las operaciones de respuesta a desastres de FEMA. Los representantes atenderán llamadas entrantes y documentarán la información de forma precisa y empática.
RESPONSABILIDADES:
- Atender llamadas entrantes de alto volumen
- Comunicarse en inglés y español
- Documentar información de manera precisa
- Cumplir con los procedimientos federales de FEMA
REQUISITOS:
- Fluidez profesional en inglés y español
- Experiencia en servicio al cliente
- Capacidad para aprobar verificación de antecedentes (Public Trust)
- Aceptar tarifas salariales bajo la Ley SCA
