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Fema Call Center Jobs (NOW HIRING)

Systems Integration, Inc.

Contact Center Rep

Mcallen, TX · On-site

$16.75 - $21.75/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Representative

Brownsville, TX · Remote

$15.25 - $19.75/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Representative

Brownsville, TX · Remote

$14 - $18.25/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

Systems Integration, Inc.

Contact Center Rep

Del Rio, TX · On-site

$14.25 - $18.25/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Representative

Dallas, TX · Remote

$17.50 - $22.75/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Representative

Phoenix, AZ · Remote

$16.75 - $21.75/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Rep

Las Cruces, NM · Remote

$17.50 - $22.75/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Representative

El Paso, TX · Remote

$15.75 - $20.25/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Rep

Pharr, TX · Remote

$14.50 - $18.75/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Representative

Tampa, FL · Remote

$16.75 - $21.75/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Rep

Jacksonville, FL · Remote

$16.75 - $21.50/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

Systems Integration, Inc.

Contact Center Rep

Jacksonville, FL · On-site

$16.75 - $21.50/hr

... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

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Fema Call Center information

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How much do fema call center jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for fema call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What qualifications do you need to work for FEMA?

To work for FEMA, candidates typically need a high school diploma or equivalent, with some positions requiring a bachelor's degree in fields like emergency management, public safety, or related areas. Relevant experience, strong communication skills, and the ability to work in high-pressure environments are also important; certain roles may require security clearances or certifications such as ICS or NIMS training.

What is a FEMA Call Center job?

A FEMA Call Center job involves assisting disaster survivors by providing information about federal assistance programs, processing applications, and answering questions about disaster relief. Call center representatives handle inquiries over the phone, offering guidance and support to individuals affected by emergencies. Strong customer service skills and the ability to work in a fast-paced environment are essential. These positions are often temporary and activated during major disasters to support relief efforts.

Is it hard to get hired by FEMA?

Getting hired as a FEMA call center representative involves a competitive application process that includes submitting a detailed resume, passing background checks, and sometimes completing assessments or interviews. Candidates often need strong communication skills, the ability to handle stressful situations, and familiarity with emergency management procedures. Prior experience in customer service or call centers can be advantageous.

What are the typical daily responsibilities of a FEMA Call Center representative?

As a FEMA Call Center representative, your daily responsibilities include answering incoming calls from disaster survivors, providing accurate information about available assistance programs, and helping callers navigate the application process. You may also follow up on pending cases, document all interactions in a secure database, and escalate complex issues to specialized teams when necessary. Collaboration with other agents and supervisors is common to ensure consistent and accurate support for all callers. This role can be fast-paced, especially during disaster events, requiring both efficient multitasking and a compassionate approach to each interaction.

What are the key skills and qualifications needed to thrive in the Fema Call Center position, and why are they important?

To thrive as a FEMA Call Center representative, you need strong customer service skills, attention to detail, and the ability to manage high-stress situations, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and FEMA-specific databases is typically required. Excellent communication, empathy, and problem-solving abilities are essential soft skills for this role. These competencies are important to effectively support disaster survivors and handle sensitive situations with professionalism and care.

How much are FEMA employees paid?

FEMA call center employees are typically paid according to the General Schedule (GS) pay scale used for federal employees, with starting salaries often around GS-5 to GS-7 levels, which range from approximately $30,000 to $45,000 annually. Pay can vary based on experience, location, and specific role, and employees may receive benefits such as health insurance and paid leave.

Does FEMA have remote jobs?

FEMA call center positions are typically based in physical locations, but some roles may offer remote or telework options depending on the specific job and current policies. Candidates should review individual job postings for remote work availability and required qualifications such as communication skills and familiarity with emergency management systems.
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Fema Call Center jobs near you
Infographic showing various Fema Call Center job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, 11% Part Time, 5% Temporary, and 5% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Contact Center Representative

Contact Center Representative

Systems Integration, Inc.

Brownsville, TX • On-site

$15.25 - $19.75/hr

Temporary

Posted 20 days ago

Job description

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
***Must have the ability to pass a federal background check***
Responsibilities:
  • Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
  • Performing outbound calls to verify the authenticity of received documents.
  • Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
  • Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
  • Refer escalated calls as needed to supervisor.

Qualifications:
  • High School Diploma or GED equivalent required.
  • At least six (6) months of customer service required; call center experience preferred.
  • Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
  • Past or present Department of Homeland Security clearance preferred.
  • Must be empathetic in your ability to deal with sensitive topics and information.
  • Ability to speak and read English clearly and professionally. Bilingual would be helpful.
  • Ability to pass a federal background check.

Home Office Requirements:
  • Hardwired internet (ethernet) connection
  • Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source

DESCRIPCIÓN DEL PUESTO:
Estamos formando una base de candidatos previamente calificados para apoyar las operaciones de respuesta a desastres de FEMA. Los representantes atenderán llamadas entrantes y documentarán la información de forma precisa y empática.
RESPONSABILIDADES:
- Atender llamadas entrantes de alto volumen
- Comunicarse en inglés y español
- Documentar información de manera precisa
- Cumplir con los procedimientos federales de FEMA
REQUISITOS:
- Fluidez profesional en inglés y español
- Experiencia en servicio al cliente
- Capacidad para aprobar verificación de antecedentes (Public Trust)
- Aceptar tarifas salariales bajo la Ley SCA

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