Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve ...
Quick apply
Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve ...
Call Center Manager
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager for the call center who will ... Knowledge of the contractual obligations is a must to perform this job correctly. * Experience ...
Call Center Manager
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager for the call center who will ... Knowledge of the contractual obligations is a must to perform this job correctly. * Experience ...
MV Transportation is seeking a Call Center Manager for the call center who will provide support ... Knowledge of the contractual obligations is a must to perform this job correctly. * Experience ...
MV Transportation is seeking a Call Center Manager for the call center who will provide support ... Knowledge of the contractual obligations is a must to perform this job correctly. * Experience ...
Call Center Manager
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager for the call center who will ... Knowledge of the contractual obligations is a must to perform this job correctly. * Experience ...
Call Center Manager
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager for the call center who will ... Knowledge of the contractual obligations is a must to perform this job correctly. * Experience ...
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
Temporary Recruiter for High-Volume Call Center Are you looking for a recruiting position? Do you ... Salary will be set based on experience, geographic location and contractual requirements and could ...
Quick apply
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
Temporary Recruiter for High-Volume Call Center Are you looking for a recruiting position? Do you ... Salary will be set based on experience, geographic location and contractual requirements and could ...
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Temporary Recruiter ... Salary will be set based on experience, geographic location and contractual requirements and could ...
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Temporary Recruiter ... Salary will be set based on experience, geographic location and contractual requirements and could ...
If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Temporary Recruiter ... Salary will be set based on experience, geographic location and contractual requirements and could ...
If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Temporary Recruiter ... Salary will be set based on experience, geographic location and contractual requirements and could ...
Supervises and leads Call Center staff in accordance with company policies and procedures while partnering with management to achieve operational goals, contractual compliance, and service excellence.
Quick apply
Supervises and leads Call Center staff in accordance with company policies and procedures while partnering with management to achieve operational goals, contractual compliance, and service excellence.
Call Center Specialist
Green Bay, WI · On-site +1
$16.25 - $20.50/hr
The Call Center is an innovative way to provide excellent support and customer service to our ... Providing resolutions that maintain compliance with regulatory, contractual, and company ...
Call Center Specialist
Green Bay, WI · On-site +1
$16.25 - $20.50/hr
The Call Center is an innovative way to provide excellent support and customer service to our ... Providing resolutions that maintain compliance with regulatory, contractual, and company ...
Call Center Specialist
Green Bay, WI · On-site
$16.25 - $20.50/hr
The Call Center is an innovative way to provide excellent support and customer service to our ... Providing resolutions that maintain compliance with regulatory, contractual, and company ...
Call Center Specialist
Green Bay, WI · On-site
$16.25 - $20.50/hr
The Call Center is an innovative way to provide excellent support and customer service to our ... Providing resolutions that maintain compliance with regulatory, contractual, and company ...
Call Center Manager
Sacramento, CA · On-site
Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...
Call Center Manager
Sacramento, CA · On-site
Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...
Call Center Manager (WI)
Villa Rica, GA · On-site
SUMMARY: Responsible for leading day-to-day call center operations and workforce management ... contractual performance. This role oversees workforce planning, real-time operations, staffing ...
Quick apply
Call Center Manager (WI)
Villa Rica, GA · On-site
SUMMARY: Responsible for leading day-to-day call center operations and workforce management ... contractual performance. This role oversees workforce planning, real-time operations, staffing ...
Call Center Manager
Sacramento, CA · On-site
Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...
Call Center Manager
Sacramento, CA · On-site
Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...
Provide direct oversight of third-party call center vendors, ensuring contractual goals and performance objectives are achieved. * Manage call center-client interactions, including performance ...
Provide direct oversight of third-party call center vendors, ensuring contractual goals and performance objectives are achieved. * Manage call center-client interactions, including performance ...
Call Center Manager (3684)
Denver, CO · On-site
... related contractual costs. * Develop, execute, and track training opportunities as needed for contract employees. * Oversee and manage all aspects of employee conduct within the Call Center ...
Call Center Manager (3684)
Denver, CO · On-site
... related contractual costs. * Develop, execute, and track training opportunities as needed for contract employees. * Oversee and manage all aspects of employee conduct within the Call Center ...
Manager, Call Center
Edgewood, NY · On-site
Provide direct oversight of third-party call center vendors, ensuring contractual goals and performance objectives are achieved. * Manage call center-client interactions, including performance ...
Manager, Call Center
Edgewood, NY · On-site
Provide direct oversight of third-party call center vendors, ensuring contractual goals and performance objectives are achieved. * Manage call center-client interactions, including performance ...
Call Center Manager (3684)
Denver, CO · On-site
... related contractual costs. * Develop, execute, and track training opportunities as needed for contract employees. * Oversee and manage all aspects of employee conduct within the Call Center ...
Call Center Manager (3684)
Denver, CO · On-site
... related contractual costs. * Develop, execute, and track training opportunities as needed for contract employees. * Oversee and manage all aspects of employee conduct within the Call Center ...
... call center. The Operations Manager is responsible for overseeing the day-to-day operations of a ... Ensure compliance with organizational policies, procedures, service standards, and contractual ...
... call center. The Operations Manager is responsible for overseeing the day-to-day operations of a ... Ensure compliance with organizational policies, procedures, service standards, and contractual ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...
Contractual Fema Call Center information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do contractual fema call center jobs pay per hour?
As of Aug 1, 2026, the average hourly pay for contractual fema call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Fema Call Center jobs? The most popular types of Fema Call Center jobs are:
Verida rating
5.0
Based on 11 frontline employees who took The Breakroom Quiz
Job description
LOCATION: On-site in Madison, WI
POSITION IS CONTINGENT UPON AWARD OF CONTRACT
SUMMARY:
Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.
ESSENTIAL FUNCTIONS
- Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
- Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
- Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
- Assiststaff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
- Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
- Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
- Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
- Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
- Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
- Perform other duties and responsibilities as assigned.
REQUIRED SKILLS AND ABILITIES
- Ability to work well with people. Strong leadership skills.
- Exceptional organization and time management skills.
- Positive attitude, good judgment, and strong work ethic.
- Demonstrate excellent interpersonal communication skills.
- Strong computer skills.Proficiencyand speed working in all Microsoft Office products.
- Strong organizational skills, including time management and documentation.
- Knowledge of telephone call center systems.
QUALIFICATION
- Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
- Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
- Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.
About Verida
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