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Bilingual Customer Service Representative Call Center Jobs

Ntta

$18.50/hr

The position will also participate in meetings with the customer service team to maintain expert ... Call Center Taking inbound calls from customers to assist with account related questions or ...

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Customer Service Representative - Call Center

Monterey, CA · On-site

$22/hr

... customer service or call center experience ● Communicates clearly and professionally, both ... ● Is bilingual in Spanish and English (preferred) What you'll do: ● Respond to customer ...

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Bilingual Customer Service Representative Call Center information

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How much do bilingual customer service representative call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for bilingual customer service representative call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a Bilingual Customer Service Representative Call Center?

A Bilingual Customer Service Representative in a call center is a professional who assists customers over the phone or through other communication channels in two or more languages. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. These representatives play a crucial role in ensuring customer satisfaction for clients who prefer or require communication in languages other than English. They often work in fast-paced environments and rely on strong communication and problem-solving skills.

What is the difference between Bilingual Customer Service Representative Call Center vs Bilingual Technical Support Specialist?

AspectBilingual Customer Service Representative Call Center
CredentialsHigh school diploma or equivalent; bilingual proficiency
Work EnvironmentCall center, fast-paced, customer-focused
Industry UsageRetail, telecommunications, service industries
Job FocusHandling general customer inquiries, billing, account info

The Bilingual Customer Service Representative Call Center primarily handles general customer inquiries in a fast-paced environment, focusing on billing, account info, and basic support. In contrast, the Bilingual Technical Support Specialist provides technical assistance, troubleshooting, and product support, often requiring more technical knowledge. Both roles require bilingual skills and customer service experience but differ in technical complexity and work focus.

What are some common challenges faced by Bilingual Customer Service Representatives in a call center environment, and how can they be managed?

Bilingual Customer Service Representatives in call centers often face challenges such as handling high call volumes, managing language barriers, and addressing customer concerns from diverse backgrounds. To manage these challenges, it's important to stay organized, utilize available translation tools, and regularly communicate with team members and supervisors for support. Developing strong active listening skills and cultural sensitivity can also help in building rapport with customers and resolving their issues more effectively.

What are the key skills and qualifications needed to thrive as a Bilingual Customer Service Representative in a Call Center, and why are they important?

To thrive as a Bilingual Customer Service Representative in a call center, you need fluency in two or more languages, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic computer applications is typically required. Patience, active listening, and problem-solving abilities set outstanding representatives apart in this role. These skills ensure clear communication, efficient issue resolution, and an excellent customer experience for diverse client bases.
More about Bilingual Customer Service Representative Call Center jobs
What cities are hiring for Bilingual Customer Service Representative Call Center jobs? Cities with the most Bilingual Customer Service Representative Call Center job openings:
What states have the most Bilingual Customer Service Representative Call Center jobs? States with the most job openings for Bilingual Customer Service Representative Call Center jobs include:
What job categories do people searching Bilingual Customer Service Representative Call Center jobs look for? The top searched job categories for Bilingual Customer Service Representative Call Center jobs are:
Bilingual Customer Service Representative Call Center jobs near you
Infographic showing various Bilingual Customer Service Representative Call Center job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.
Bilingual Customer Service Representative - Call Center

Bilingual Customer Service Representative - Call Center

MaxxSouth Broadband

Booneville, MS

$15 - $16/hr

Other

Posted 6 days ago

Job description

Description

Bilingual Customer Service Representative- Call Center (English/Spanish)

Location: Booneville, MS and surrounding areas

Schedule: Hybrid options available

Live to the MAXX-and help make it happen! At MaxxSouth Broadband, we're committed to connecting people to what matters most-fast, reliable internet, advanced TV and voice services, and unwavering local customer care. 

We are looking for an enthusiastic and detail-oriented bilingual (English/Spanish) Customer Service Representative who excels at helping others, solving problems, and delivering exceptional service. In this role, you'll support residential customers by efficiently resolving billing and general inquiries with accuracy and efficiency. You'll also identify opportunities to promote our products and services, ensuring every interaction delivers a positive  and meaningful experience-especially for our Spanish-speaking and Hispanic communities.

What You'll Do:

  • Assist English and Spanish speaking customers with billing, account questions, and service inquiries.
  • Present personalized recommendations on products and technology solutions that best fit customer needs.
  • Provide first-call resolution for general inquiries about products, services, and company information.
  • Promote and upsell company services to existing customers. Promote and upsell MaxxSouth services to new and      existing customers, while fostering customer retention through excellent service and in-depth product knowledge.
  • Always maintain confidentiality of customer information.
  • Attend monthly training sessions and team meetings.
  • Create positive, memorable customer experiences and make real connections with our diverse customer base

We're looking for someone who is:

  • Fluent in English and Spanish (spoken and written) -required.
  • High School Diploma, G.E.D. or equivalent -required.
  • Experience in customer service -required (call center experience a plus).
  • Comfortable using computers and navigating multiple systems, with strong keyboard and computer skills -required.
  • Detail-oriented with strong accuracy in your work -required.

Why MaxxSouth Broadband?

  • Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on      100% local, 24/7 customer care.
  • Grow your career in a fast-growing technology company with a people-first environment where connectivity      means community.
  • Get access to opportunities for professional growth, hands-on training and certification support.
  • Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.

Expected pay is $15-$16/hour including commission.

Apply Today!

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