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Bilingual Customer Service Representative Call Center Jobs

Talkdesk

Customer Service Representative - Call Center

$15.75 - $20.50/hr

S.-based Customer Service Representatives (CSRs) who support national brands across customer ... Prior call center or customer service experience * Bilingual (Spanish/English) preferred but not ...

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Bilingual Customer Service Representative Call Center information

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How much do bilingual customer service representative call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for bilingual customer service representative call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual customer service representative call center?

A Bilingual Customer Service Representative in a call center is a professional who assists customers over the phone or through other communication channels in two or more languages. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. These representatives play a crucial role in ensuring customer satisfaction for clients who prefer or require communication in languages other than English. They often work in fast-paced environments and rely on strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a bilingual customer service representative in a call center?

To thrive as a Bilingual Customer Service Representative in a call center, you need fluency in two or more languages, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic computer applications is typically required. Patience, active listening, and problem-solving abilities set outstanding representatives apart in this role. These skills ensure clear communication, efficient issue resolution, and an excellent customer experience for diverse client bases.

What are some common challenges faced by bilingual customer service representatives in a call center environment, and how can they be managed?

Bilingual Customer Service Representatives in call centers often face challenges such as handling high call volumes, managing language barriers, and addressing customer concerns from diverse backgrounds. To manage these challenges, it's important to stay organized, utilize available translation tools, and regularly communicate with team members and supervisors for support. Developing strong active listening skills and cultural sensitivity can also help in building rapport with customers and resolving their issues more effectively.

What is the difference between Bilingual Customer Service Representative Call Center vs Bilingual Technical Support Specialist?

AspectBilingual Customer Service Representative Call Center
CredentialsHigh school diploma or equivalent; bilingual proficiency
Work EnvironmentCall center, fast-paced, customer-focused
Industry UsageRetail, telecommunications, service industries
Job FocusHandling general customer inquiries, billing, account info

The Bilingual Customer Service Representative Call Center primarily handles general customer inquiries in a fast-paced environment, focusing on billing, account info, and basic support. In contrast, the Bilingual Technical Support Specialist provides technical assistance, troubleshooting, and product support, often requiring more technical knowledge. Both roles require bilingual skills and customer service experience but differ in technical complexity and work focus.

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What cities are hiring for Bilingual Customer Service Representative Call Center jobs?

Cities with the most Bilingual Customer Service Representative Call Center job openings:

What states have the most Bilingual Customer Service Representative Call Center jobs?

States with the most job openings for Bilingual Customer Service Representative Call Center jobs include:

What job categories do people searching Bilingual Customer Service Representative Call Center jobs look for?

The top searched job categories for Bilingual Customer Service Representative Call Center jobs are:

Bilingual Customer Service Representative Call Center jobs near you
Infographic showing various Bilingual Customer Service Representative Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative

Clayton Services

Houston, TX • On-site

$18/hr

Other

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

Bilingual Customer Service Representative

Clayton Services is searching for a Bilingual Customer Service Representative to join a thriving company in North Houston. The Bilingual Customer Service Representative will begin in the call center for training and customer support before transitioning to the front payment center, assisting customers with payments, account inquiries, issue resolution, and eventually explaining contracts and obtaining signatures (no sales).

Job Type: Temp-to-Hire Pay Rate: $18.00/hour plus OT Benefits: Excellent benefits available after the successful completion of the temporary period, including medical, dental, vision, PTO, and more.

Bilingual Customer Service Representative Schedule:
  • Four 10-hour shifts per week
  • 8:45 AM – 8:00 PM on weekdays when scheduled
  • 9:45 AM – Close (around 8:00 PM) on weekends when scheduled
  • Weekend and holiday availability required (rotating schedule)
Bilingual Customer Service Representative Responsibilities:
  • Manage high volumes of inbound and outbound customer calls in a timely manner
  • Follow call scripts and company procedures when handling customer inquiries
  • Begin in the call center for training before moving to the front payment center
  • Assist customers with payments, account questions, complaints, and issue resolution
  • Research customer concerns and provide appropriate solutions or alternatives
  • Maintain accurate and detailed documentation of customer interactions in the CRM/database
  • Provide professional, high-level customer service in a fast-paced environment
  • Learn to explain contracts to customers and obtain required signatures (non-sales role)
  • Travel between company Gulf and South Houston locations once fully trained
  • Attend training sessions to improve product, system, and performance knowledge
  • Work closely with team members to support daily operational flow
  • Other duties as assigned
Bilingual Customer Service Representative Skills and Abilities:
  • Bilingual in English and Spanish (required)
  • Excellent communication and customer service skills
  • Strong computer and CRM proficiency
  • Ability to multi-task in a fast-paced, high-traffic environment
  • Quick learner who can adapt to new systems and procedures
  • Dependable, professional, and flexible with scheduling
  • Team-oriented with a desire for long-term growth and cross-training
Bilingual Customer Service Representative Education and Experience:
  • 1–2 years of customer support or call center experience highly preferred
  • Experience handling payments, financial transactions, or contracts is a plus
  • Experience meeting or exceeding performance metrics or quotas preferred
  • High school diploma or equivalent required
  • Must be able to work four 10-hour shifts per week
  • Must be available to work weekends and holidays on a rotating schedule
  • Must be able to commute to South Houston in the future (3–6 months after hire)
Bilingual Customer Service Representative Additional Compensation:
  • $15 travel pay when traveling between locations (paid through payroll)
  • $50 bonus for working either Saturday or Sunday once hired permanently
  • Tiered weekend incentive bonuses available as experience and cross-training increase

Bilingual Customer Service Representative - Immediate need. Apply today!

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