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Customer Service Representative - Call Center

Monterey, CA · On-site

$22/hr

... customer service or call center experience ● Communicates clearly and professionally, both ... ● Is bilingual in Spanish and English (preferred) What you'll do: ● Respond to customer ...

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Bilingual Customer Service Representative Call Center information

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How much do bilingual customer service representative call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for bilingual customer service representative call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a Bilingual Customer Service Representative Call Center?

A Bilingual Customer Service Representative in a call center is a professional who assists customers over the phone or through other communication channels in two or more languages. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. These representatives play a crucial role in ensuring customer satisfaction for clients who prefer or require communication in languages other than English. They often work in fast-paced environments and rely on strong communication and problem-solving skills.

What is the difference between Bilingual Customer Service Representative Call Center vs Bilingual Technical Support Specialist?

AspectBilingual Customer Service Representative Call Center
CredentialsHigh school diploma or equivalent; bilingual proficiency
Work EnvironmentCall center, fast-paced, customer-focused
Industry UsageRetail, telecommunications, service industries
Job FocusHandling general customer inquiries, billing, account info

The Bilingual Customer Service Representative Call Center primarily handles general customer inquiries in a fast-paced environment, focusing on billing, account info, and basic support. In contrast, the Bilingual Technical Support Specialist provides technical assistance, troubleshooting, and product support, often requiring more technical knowledge. Both roles require bilingual skills and customer service experience but differ in technical complexity and work focus.

What are some common challenges faced by Bilingual Customer Service Representatives in a call center environment, and how can they be managed?

Bilingual Customer Service Representatives in call centers often face challenges such as handling high call volumes, managing language barriers, and addressing customer concerns from diverse backgrounds. To manage these challenges, it's important to stay organized, utilize available translation tools, and regularly communicate with team members and supervisors for support. Developing strong active listening skills and cultural sensitivity can also help in building rapport with customers and resolving their issues more effectively.

What are the key skills and qualifications needed to thrive as a Bilingual Customer Service Representative in a Call Center, and why are they important?

To thrive as a Bilingual Customer Service Representative in a call center, you need fluency in two or more languages, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic computer applications is typically required. Patience, active listening, and problem-solving abilities set outstanding representatives apart in this role. These skills ensure clear communication, efficient issue resolution, and an excellent customer experience for diverse client bases.
More about Bilingual Customer Service Representative Call Center jobs
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Bilingual Customer Service Representative Call Center jobs near you
Infographic showing various Bilingual Customer Service Representative Call Center job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.
Customer Service Representative-Bilingual

Customer Service Representative-Bilingual

Abel Personnel, Inc

Middle River, MD

$17 - $18.50/hr

Full-time

Dental, Vision

Posted 5 days ago

Job description

Bilingual Customer Service Representative (Spanish/English)
Evening Shift | Full Time
Middle River, MD
Pay: $17.00 – $18.50/hour
  • Earn up to $18.50/hour as a Bilingual (Spanish/English) Representative
Now Hiring Bilingual Customer Service Representatives in Middle River, MD
Abel Personnel is seeking Spanish/English Bilingual Customer Service Representatives for a leading transportation and tolling services program in Baltimore County.
This is an excellent opportunity for candidates seeking:
Customer Service Jobs
Call Center Jobs
Bilingual Jobs
Spanish Speaking Jobs
Customer Support Careers
Entry-Level Customer Service Opportunities
Long-Term Career Growth

What You'll Do
As a Customer Service Representative, you'll assist customers by phone while providing exceptional service and support.
Daily Responsibilities:
  • Answer inbound customer service calls
  • Assist with account setup and maintenance
  • Process payments and account transactions
  • Resolve customer concerns and questions
  • Explain account information and policies
  • Maintain accurate customer records
  • Meet quality and performance standards
Paid Training
  • Paid Training (4–6 weeks): Monday–Friday, 8:30 AM – 5:00 PM
  • Regular Schedule After Training: Monday–Friday, 11:30 AM – 8:15 PM
  • Occasional Saturdays required, with a scheduled weekday off
Qualifications
  • Bilingual (Spanish/English) strongly preferred
  • Customer service or call center experience (0–1+ years welcome)
  • Strong communication, listening, and problem-solving skills
  • Typing speed of at least 30 WPM
  • Detail-oriented with ability to follow procedures
Requirements
High School Diploma or GED
Age 18+
Strong communication skills
Detail-oriented and dependable
Ability to pass a background check and drug screening

Work Environment
  • Professional call center environment
  • Primarily seated with frequent computer and phone use
  • Occasional standing, walking, and lifting (up to 25 lbs)
Benefits & Perks
  • Paid training program
  • 7 paid holidays
  • Vision and Dental benefits
  • Modern, team-oriented facility
Apply Today
Ready to build a long-term career in customer service?
Apply now for this Bilingual Customer Service Representative job in Middle River, MD and start your next opportunity with Abel Personnel.