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Bilingual Customer Service Representative Call Center Jobs

Ntta

$18.50/hr

The position will also participate in meetings with the customer service team to maintain expert ... Call Center Taking inbound calls from customers to assist with account related questions or ...

SlingShot Connections

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Customer Service Representative - Call Center

Monterey, CA · On-site

$22/hr

... customer service or call center experience ● Communicates clearly and professionally, both ... ● Is bilingual in Spanish and English (preferred) What you'll do: ● Respond to customer ...

Insperity

$14.25 - $18/hr

High school diploma or GED with 6+ months of healthcare customer service or call center experience ... the Bilingual Customer Service Representative will include: * Handle high-volume inbound call ...

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How much do bilingual customer service representative call center jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for bilingual customer service representative call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a Bilingual Customer Service Representative Call Center?

A Bilingual Customer Service Representative in a call center is a professional who assists customers over the phone or through other communication channels in two or more languages. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. These representatives play a crucial role in ensuring customer satisfaction for clients who prefer or require communication in languages other than English. They often work in fast-paced environments and rely on strong communication and problem-solving skills.

What is the difference between Bilingual Customer Service Representative Call Center vs Bilingual Technical Support Specialist?

AspectBilingual Customer Service Representative Call Center
CredentialsHigh school diploma or equivalent; bilingual proficiency
Work EnvironmentCall center, fast-paced, customer-focused
Industry UsageRetail, telecommunications, service industries
Job FocusHandling general customer inquiries, billing, account info

The Bilingual Customer Service Representative Call Center primarily handles general customer inquiries in a fast-paced environment, focusing on billing, account info, and basic support. In contrast, the Bilingual Technical Support Specialist provides technical assistance, troubleshooting, and product support, often requiring more technical knowledge. Both roles require bilingual skills and customer service experience but differ in technical complexity and work focus.

What are some common challenges faced by Bilingual Customer Service Representatives in a call center environment, and how can they be managed?

Bilingual Customer Service Representatives in call centers often face challenges such as handling high call volumes, managing language barriers, and addressing customer concerns from diverse backgrounds. To manage these challenges, it's important to stay organized, utilize available translation tools, and regularly communicate with team members and supervisors for support. Developing strong active listening skills and cultural sensitivity can also help in building rapport with customers and resolving their issues more effectively.

What are the key skills and qualifications needed to thrive as a Bilingual Customer Service Representative in a Call Center, and why are they important?

To thrive as a Bilingual Customer Service Representative in a call center, you need fluency in two or more languages, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic computer applications is typically required. Patience, active listening, and problem-solving abilities set outstanding representatives apart in this role. These skills ensure clear communication, efficient issue resolution, and an excellent customer experience for diverse client bases.
More about Bilingual Customer Service Representative Call Center jobs
What cities are hiring for Bilingual Customer Service Representative Call Center jobs? Cities with the most Bilingual Customer Service Representative Call Center job openings:
What states have the most Bilingual Customer Service Representative Call Center jobs? States with the most job openings for Bilingual Customer Service Representative Call Center jobs include:
What job categories do people searching Bilingual Customer Service Representative Call Center jobs look for? The top searched job categories for Bilingual Customer Service Representative Call Center jobs are:
Bilingual Customer Service Representative Call Center jobs near you
Infographic showing various Bilingual Customer Service Representative Call Center job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative- Call Center

Ntta

$18.50/hr

Full-time

Posted 15 days ago

Job description

Job Description

The purpose of this position is tointeract with customers to provide and process information in response to inquiries, concerns, and requests about their accounts. Duties include handling customers interactions and responding to customers' inquiries. The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist customers. Other duties include completing related projects as assigned.

Starting Pay: $18.50/hourly, plus, an additional $1.00/hour differential pay for bilingual (Spanish/English) proficiency

Retention Bonus: $1,000

Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.

Call Center

Taking inbound calls from customers to assist with account related questions or inquires.Call volume can range from back-to-back calls through the entire shift to periods of time where there are gaps in between each call.Some aspects of the job may also require outbound calls to be made.

Responsibilities:

  • Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working at one of the front counter locations.
  • Processes correspondence by receiving and responding to emails and other requests for information.
  • Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.

Qualifications:

Minimum:

  • High School Diploma or equivalent
  • 1-3 years' experience
  • Fluency in English & Spanish
  • Must be able to type 30 WPM

NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

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