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Bilingual Customer Service Representative Call Center Jobs

Openwork

Bilingual Insurance CSR

Pasadena, TX · On-site

$20/hr

Bilingual Customer Service Representative (Spanish/English) Location: Pasadena, TX Full-Time | ... Call center, banking, healthcare, or customer support environments. * Experience handling high ...

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How much do bilingual customer service representative call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for bilingual customer service representative call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual customer service representative call center?

A Bilingual Customer Service Representative in a call center is a professional who assists customers over the phone or through other communication channels in two or more languages. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. These representatives play a crucial role in ensuring customer satisfaction for clients who prefer or require communication in languages other than English. They often work in fast-paced environments and rely on strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a bilingual customer service representative in a call center?

To thrive as a Bilingual Customer Service Representative in a call center, you need fluency in two or more languages, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic computer applications is typically required. Patience, active listening, and problem-solving abilities set outstanding representatives apart in this role. These skills ensure clear communication, efficient issue resolution, and an excellent customer experience for diverse client bases.

What are some common challenges faced by bilingual customer service representatives in a call center environment, and how can they be managed?

Bilingual Customer Service Representatives in call centers often face challenges such as handling high call volumes, managing language barriers, and addressing customer concerns from diverse backgrounds. To manage these challenges, it's important to stay organized, utilize available translation tools, and regularly communicate with team members and supervisors for support. Developing strong active listening skills and cultural sensitivity can also help in building rapport with customers and resolving their issues more effectively.

What is the difference between Bilingual Customer Service Representative Call Center vs Bilingual Technical Support Specialist?

AspectBilingual Customer Service Representative Call Center
CredentialsHigh school diploma or equivalent; bilingual proficiency
Work EnvironmentCall center, fast-paced, customer-focused
Industry UsageRetail, telecommunications, service industries
Job FocusHandling general customer inquiries, billing, account info

The Bilingual Customer Service Representative Call Center primarily handles general customer inquiries in a fast-paced environment, focusing on billing, account info, and basic support. In contrast, the Bilingual Technical Support Specialist provides technical assistance, troubleshooting, and product support, often requiring more technical knowledge. Both roles require bilingual skills and customer service experience but differ in technical complexity and work focus.

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What states have the most Bilingual Customer Service Representative Call Center jobs?

States with the most job openings for Bilingual Customer Service Representative Call Center jobs include:

What job categories do people searching Bilingual Customer Service Representative Call Center jobs look for?

The top searched job categories for Bilingual Customer Service Representative Call Center jobs are:

Bilingual Customer Service Representative Call Center jobs near you
Infographic showing various Bilingual Customer Service Representative Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative

Builders Mutual

Raleigh, NC • On-site

$15 - $19/hr

Other

PTO

Re-posted 3 days ago

Job description

Description
At Builders Mutual, we believe in the power of teamwork to get the job done right. Every day, our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in teamwork, inclusion, expertise, and community, we work together to serve better, achieve more, and build lasting impact.
The OPPORTUNITY
Leverage your customer service experience and join our team as a Bilingual Customer Service Representative! Our Bilingual CSRs assist customers with inbound calls to provide an exceptional customer experience on each call. They will gain a broad knowledge base of all functional areas in the company and navigate seamlessly from one system to another. This hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home three days a week. The successful candidate should have a strong customer-focused attitude and the ability to thrive in a team environment.
Your WORK as a Customer Service Representative will make a difference by:
  • Providing exceptional customer service in a fast-paced environment including inbound calls and emails from policyholders and agents according to service standards and procedures; call types will require knowledge of all lines of business, all states, policy level research and agency level research.
  • Adhering to Customer Contact Center schedule to ensure call service levels are met and customer satisfaction remains high.
  • Using CRM tool to consistently bring forward suggestions to enhance the customer experience.
  • Consistently meeting expectations of quality assurance program and productivity standards.
  • Shows full proficiency in all systems and program, including ImageRight, C.0, BOB 2.0, CRM, and phone systems
Skills to get the JOB done RIGHT:
  • 2+ years of experience in a customer service-related role
  • Full fluency (speaking, reading, and writing) in Spanish and English is required; experience providing customer service in Spanish preferred
  • Previous insurance industry or call center experience is a plus
  • Minimum of high school diploma, BA/BS degree preferred
  • Strong knowledge of customer service principles, including sound decision-making and negotiating skills.
  • Strong PC (MS Office, Outlook) skills as well as the desire and capability to learn new software or tools quickly
  • Knowledge of policy processing systems, imaging systems and/or CRM systems is a plus.
  • Excellent customer relationship management skills required.
  • Ability to learn quickly and adapt to a changing environment
  • The desire to succeed and develop in a call center environment
Your Employee Experience at Builders Mutual:
At Builders Mutual, we're intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don't just happen - they're built with intention. You'll also be part of a team where people show up as themselves, support one another, and take pride in what we're building together.
We support you with:
  • Competitive compensation and a performance bonus program
  • 3 weeks of PTO to start, plus your birthday off
  • A 37.5-hour workweek
  • Professional development through Builders University
  • Everyday Wins recognition with swag and extra time off
  • 8 paid Volunteer Time Off (VTO) hours to give back
  • Comprehensive benefits that support your wellbeing today and your future tomorrow

Builders Mutual is an Equal Opportunity Employer.

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