Call Agent
$15.25 - $20.25/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
$15.25 - $20.25/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
$15.25 - $20.25/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
$15.25 - $20.25/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Reston, VA · Remote
$15.50 - $20.50/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Reston, VA · Remote
$15.50 - $20.50/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Los Angeles, CA · Remote
$16.25 - $21.25/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Los Angeles, CA · Remote
$16.25 - $21.25/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
El Paso, TX · Remote
$13.50 - $17.75/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
El Paso, TX · Remote
$13.50 - $17.75/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Tucson, AZ · Remote
$14.50 - $19/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Tucson, AZ · Remote
$14.50 - $19/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Seattle, WA · Remote
$17 - $22.50/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Seattle, WA · Remote
$17 - $22.50/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Albuquerque, NM · Remote
$14.50 - $19.25/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Call Agent
Albuquerque, NM · Remote
$14.50 - $19.25/hr
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Call Agents perform the call center supported registration process, provide applicable referrals ...
Contact Center Representative
Wichita, KS · Remote
$17.50 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Wichita, KS · Remote
$17.50 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Tucson, AZ · Remote
$17 - $22.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Tucson, AZ · Remote
$17 - $22.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Rep
Albuquerque, NM · Remote
$17.25 - $22.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Rep
Albuquerque, NM · Remote
$17.25 - $22.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Phoenix, AZ · Remote
$17.50 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Phoenix, AZ · Remote
$17.50 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Rep
Del Rio, TX · Remote
$14.25 - $18.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Rep
Del Rio, TX · Remote
$14.25 - $18.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Rep
Las Cruces, NM · Remote
$12.75 - $16.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Rep
Las Cruces, NM · Remote
$12.75 - $16.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Orlando, FL · Remote
$16.50 - $21.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Orlando, FL · Remote
$16.50 - $21.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Tucson, AZ · Remote
$15.25 - $19.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Tucson, AZ · Remote
$15.25 - $19.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Orlando, FL · Remote
$16.50 - $21.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Orlando, FL · Remote
$16.50 - $21.50/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Tampa, FL · On-site
$16.75 - $21.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Tampa, FL · On-site
$16.75 - $21.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Dallas, TX · Remote
$17.75 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
Dallas, TX · Remote
$17.75 - $22.75/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
San Antonio, TX · On-site
$15.75 - $20.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Contact Center Representative
San Antonio, TX · On-site
$15.75 - $20.25/hr
... FEMA). This CSR position will be primarily assisting callers with questions and concerns around ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...
Fema Call Center information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do fema call center jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for fema call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
What is a FEMA Call Center job?
A FEMA Call Center job involves assisting disaster survivors by providing information about federal assistance programs, processing applications, and answering questions about disaster relief. Call center representatives handle inquiries over the phone, offering guidance and support to individuals affected by emergencies. Strong customer service skills and the ability to work in a fast-paced environment are essential. These positions are often temporary and activated during major disasters to support relief efforts.
What are the typical daily responsibilities of a FEMA Call Center representative?
As a FEMA Call Center representative, your daily responsibilities include answering incoming calls from disaster survivors, providing accurate information about available assistance programs, and helping callers navigate the application process. You may also follow up on pending cases, document all interactions in a secure database, and escalate complex issues to specialized teams when necessary. Collaboration with other agents and supervisors is common to ensure consistent and accurate support for all callers. This role can be fast-paced, especially during disaster events, requiring both efficient multitasking and a compassionate approach to each interaction.
What are the key skills and qualifications needed to thrive in the Fema Call Center position, and why are they important?
To thrive as a FEMA Call Center representative, you need strong customer service skills, attention to detail, and the ability to manage high-stress situations, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and FEMA-specific databases is typically required. Excellent communication, empathy, and problem-solving abilities are essential soft skills for this role. These competencies are important to effectively support disaster survivors and handle sensitive situations with professionalism and care.
More about Fema Call Center jobs
What cities are hiring for Fema Call Center jobs? Cities with the most Fema Call Center job openings:
What are the most commonly searched types of Fema Call Center jobs? The most popular types of Fema Call Center jobs are:
What states have the most Fema Call Center jobs? States with the most job openings for Fema Call Center jobs include:
What job categories do people searching Fema Call Center jobs look for? The top searched job categories for Fema Call Center jobs are:
$15.25 - $20.25/hr
Contractor
Posted 26 days ago
Job description
Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
*** This position is contingent upon contract award ***
The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.
This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays.
ESSENTIAL JOB TASKS
- Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder")
- Must be a resident of the US or one of its territories
- Successfully pass the DHS Employment Eligibility Verification (E-Verify) program.
- Pass a USG Background Check
- Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database.
- Fluent in both English and Spanish
- Complete SOSi provided Day Zero Training
- Complete Customer Registration Intake Training (two consecutive 8-hour sessions)
- When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions)
- Work hours as scheduled and realize this may include weekends and holidays
TRAINING
- SOSi will provide Day Zero Training to complete the six required training certificates
- Security Awareness Training (SAT)
- Unauthorized Disclosure of Classified or Unclassified Information (UIC)
- Operational Security Awareness Brief (OPSEC)
- Insider Threat Training (ITT)
- Privacy at DHS (PDHS)
- Rules of Behavior (ROB)
FEMA will provide the necessary training for:
- Registration Intake Training (two consecutive 8-hour training sessions)
- Helpline Training (four consecutive 8-hour training sessions)
Qualifications
MINIMUM REQUIREMENTS
- 1-2 years of related job experience
- Fluent in English and Spanish
- Must be a US Citizen
- Must have lived in the US for 3 out the past 5 years
- Basic data entry skills
- Ability to pass an USG background investigation
- Strong written and verbal communication skills
- Must be able to work independently or within a team
Additional Information
WORK ENVIRONMENT
- Work is at home
- Requires periods of non-traditional hours including consecutive nights or weekends when necessary
- Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends
WORKING CONDITIONS
- Ability to work from home
- Strong internet connection
- Quit workspace free from interruptions and background noise
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.