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Fbo Customer Service Jobs (NOW HIRING)

Ascension FBO Network

Line Service Technician

Cody, WY · On-site

$17/hr

Ascension FBO is looking for a dependable and customer-focused Line Service Technician to provide ground support for arriving and departing aircraft while creating a welcoming experience for pilots ...

GSP International Airport

FBO General Manager

Greer, SC · On-site

$98K - $123K/yr

... Aviation Services Division including customer relations, line operations, accounting and health, safety and environmental functions. Responsibilities (Essential Functions) • Takes ownership ...

Alliance Air Services

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas.

Calspan LLC

Customer Service Agent

Niagara Falls, NY · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Calspan is seeking a customer-focused and safety-conscious Customer Service Agent to support daily Fixed Base Operations (FBO) activities and deliver exceptional service to aircraft crews, passengers ...

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Fbo Customer Service information

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How much do fbo customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for fbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an FBO customer service representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What are some common challenges FBO customer service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What is an FBO customer service representative?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.
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What states have the most Fbo Customer Service jobs?

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Fbo Customer Service jobs near you
Infographic showing various Fbo Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Contract FBO Line Service Technician- Thermal

Join Our Team!

Thermal, CA • On-site

$23 - $25/hr

Contractor

Posted 2 days ago

New

Job description

Description:

This is a 1099 independent contractor opportunity with a minimum guarantee of 20 hours/week for individuals who want flexible work supporting FBO line services.


The Opportunity

Selected contractors will be added to Desert Jet’s contract employee roster to support aircraft towing and repositioning in and out of hangars and ramp areas. Training will be provided!


Scope of Services

Contractor shall provide Line Service Technician and related support services, including but not limited to:

  • Performing basic aircraft services such as wing walking, marshalling, potable water services, catering delivery, in accordance with applicable safety procedures and operational requirements. (Opportunity to be trained on advanced services such as towing, fueling, fuel quality control, lavatory services, ground power services, etc. is available.)
  • Greeting and assisting pilots, passengers, and crew members in a professional and customer-focused manner.
  • Loading and unloading baggage, cargo, and supplies from aircraft.
  • Performing routine inspections and upkeep of ramp, hangar, and operational areas to promote safety, cleanliness, and regulatory compliance.
  • Performing snow and ice removal from Company facilities, operational areas, and aircraft.
  • Assisting with Fixed Base Operator (FBO) support activities, including customer service outreach, facility support, and basic vehicle detailing services.
  • Performing other aviation support services reasonably related to the operation of the FBO and mutually agreed upon by the parties.
Contractor Structure
  • Services performed under an Independent Contractor Agreement.
  • Contractor may provide services to other clients.
  • Compensation paid per agreed service rate upon invoice.
  • No employee benefits provided.

At Desert Jet, we take safety seriously and operate with professionalism and pride. If you’re experienced, reliable, and ready to support aircraft movement the right way, we’d love to connect!

Requirements:
  • High School Diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, customer-oriented environment.
  • Strong attention to detail and ability to follow instructions accurately.
  • Ability to lift heavy objects (up to 50 lbs), bend, climb, and work outdoors in various weather conditions.
  • Availability to work flexible hours such as early mornings, nights, weekends, and holidays as assigned.
  • Ability to pass a pre-employment drug screen.
  • Valid driver's license.

Apply