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Fbo Customer Service Jobs in Ohio (NOW HIRING)

Go Rentals

Client Service Associate

Cincinnati, OH

$20/hr

Operating from premier airport, FBO, hotel, and resort locations across the country, this position ... Experience in sales and customer service * Must be 21 years of age or older * Excellent ...

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Fbo Customer Service information

What is an FBO customer service representative?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.

What are some common challenges FBO customer service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What are the key skills and qualifications needed to thrive as an FBO customer service representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What is FBO customer service?

FBO customer service involves assisting clients and handling inquiries related to Fixed Base Operator services at airports, such as fueling, hangar space, and ground support. It requires strong communication skills, knowledge of aviation services, and often involves working in a fast-paced airport environment.

What are popular job titles related to Fbo Customer Service jobs in Ohio?

For Fbo Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Fbo Customer Service jobs in Ohio look for?

The top searched job categories for Fbo Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Fbo Customer Service jobs?

Cities in Ohio with the most Fbo Customer Service job openings:

Fbo Customer Service jobs near you
Infographic showing various Fbo Customer Service job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution.

Manager, FBO Services (NJUS)

NetJets & EJM

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Manager, FBO Services provides leadership, training and direction to the FBO Services Management and employee teams, ensuring the safe and compliant execution of all FBO activities in accordance with federal, local and company regulations and guidelines. The Manager, FBO Services assures the completion of administrative work, reports, financial billing, training, and conducts meetings associated with the operation. The Manager, FBO Services is responsible for the ensuring employees operate within the rules of the collective bargaining agreement and resolves issues directly with local union representation.
Tasks and Responsibilities
  • Ensures the safe and efficient operation of all FBO services provided including, but not limited to aircraft parking, departure, fueling, towing, de-icing and cleaning services provided.
    Ensures company compliance with all company, state, local and federal safety, environmental, and other applicable regulations.
    Assures mandatory training requirments are maintained and recorded. Indetifies training needs and assists in the development of training programs as needed.
  • Maintains the industry's highest standards of customer service by the FBO Services team.
  • Monitors FBO flight schedule, plans, prioritizes, assigns and evaluates the work of the staff accordingly, assuring adequate team member coverage
  • Coordinates aircraft parking, moving and hangar requirements with Maintenance and Operations departments.
  • Ensures proper documentation of services provided and assures accurate billing of services.
  • Assures that the resources required for the operation are inventoried and ordered.
  • Supports existing relationships with customers, vendors, internal departments, suppliers and establishes new relationships accordingly. Works with the airport authority to assure training records are current and operational requirements are compliant and maintained.
  • Develops policies and procedures regarding line service operations.
  • Ensures fueling operation compliance with14 CFR 139.321 and other applicable rules. Maintains 14 CFR 139.321(E)(1) Fueling Supervisor status.
  • Assures ground support equipment preventative maintenance, calibrations, inspections, and equipment repairs are completed.

Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Education
Bachelor's in Aviation
Certifications and Licenses
Years of Experience
6-8 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
  • High School diploma or GED certificate
  • Bachelor's degree in Aviation or related field, or equivalent combination of training and experience.
  • Five (5) years FBO management experience.
  • Valid driver's license required.
  • Ability to pass a pre-employment drug screen, criminal background check and obtain AOA badge required.
  • Working knowledge of 14 CFR 139.321 aircraft fueling requirements with fueling supervisor certification preferred.
  • Experienced in aircraft de-icing operations, equipment and requirements.
  • Excellent customer relations skills.
  • Demonstrated organizational and leadership skills.
  • Excellent written and oral communication skills.
  • Working knowledge of Microsoft Office applications such as Excel, Word and PowerPoint.
  • Experience managing employees under a collective bargaining agreement preferred.
  • OSHA 10 / OSHA 30 experience is a plus.

How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
  • Medical, Dental, and Vision
  • Healthcare Advocacy
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Health Savings Account with annual employer contribution
  • Wellness Programs & Discounts
  • Paid Time Off
  • Parental Leave of Absence
  • Life and Accident Insurance
  • Voluntary benefits (financial protection plans)
  • 401(k) plan, with 67% of every dollar you contribute matched by NetJets
  • Short and Long-Term Disability
  • Legal Plan
  • Identity Theft Protection Plans
  • Pet Insurance
  • Family & Caregiving Support

Apply