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Microsoft Customer Service Jobs in Ohio (NOW HIRING)

SoftwareONE Deutschland GmbH

$82 - $105.42/hr

Engineering Manager (gn) Microsoft Dynamics 365 | CRM / CE As our new Engineering Manager (gn ... Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing ...

New

NESCO Inc

Customer Service Associate

Avon Lake, OH · On-site

$13.25 - $18.25/hr

Customer Service Associate Schedule: Monday - Friday, 8:00 AM - 5:00 PM Work Arrangement: Onsite ... Microsoft Word, Microsoft Excel, Microsoft PowerPoint * SAP experience preferred. * Team-oriented ...

RW Screw LLC

Customer Service

Massillon, OH

$20 - $22/hr

Customer Service / Sales Support Reports To: Materials Manager Position Summary The Customer ... Proficient in Microsoft Word and Excel * Strong data entry and organizational skills * Excellent ...

Microsoft

Metro Construction EHS Manager

Columbus, OH · On-site

$80K - $108K/yr

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

Robert Half

Customer Service Coordinator

Cincinnati, OH · On-site

$19 - $19.50/hr

Use tools such as Microsoft Excel and AS400 to manage data, review account information, and support reporting or documentation needs.* Previous customer service experience in a call center, service ...

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How much do microsoft customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for microsoft customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Ohio?

For Microsoft Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Ohio look for?

The top searched job categories for Microsoft Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Microsoft Customer Service jobs?

Cities in Ohio with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Engineering Manager (gn) Microsoft Dynamics 365 | CRM / CE

SoftwareONE Deutschland GmbH

On-site

$82 - $105.42/hr

Other

Posted 2 days ago

New

Job description

Engineering Manager (gn) Microsoft Dynamics 365 | CRM / CE

As our new Engineering Manager (gn) Microsoft Dynamics 365 | CRM / CE, your mission will be to elevate engineering excellence, drive platform maturity, and deliver reliable, high‑impact CRM solutions that support our global Sales organization.

Practical Information

Location: Warsaw, Poland or Belgrad, Serbia or Germany (preferred Leipzig or Berlin area) | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Director of Software Engineering | Language requirements: Fluent/professional English, written and verbal

Key responsibilities
  • Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platform
  • Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forward‑looking concepts - including the integration of innovations such as AI - to ensure the CRM landscape scales with SoftwareOne’s future growth
  • Establish and continuously improve software engineering processes and ensure adherence to quality standards
  • Contribute hands‑on to design, implementation, documentation and testing
  • Collaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutions
What we need to see from you
  • Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments
  • Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform
  • Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service
  • Familiarity with agile software development practices (SCRUM, Kanban)
  • Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution‑oriented workstyle
What we offer
  • An internal IT department that breaks the stereotypes
  • A modern technology environment working with the latest Microsoft technologies
  • Agile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvement
  • International collaboration with global engineering and consulting teams
  • Opportunity to help shape and improve engineering processes with real impact
  • A role that enables you to stay hands‑on in design, implementation, documentation, and testing
  • Close partnership with Product Management and Product Owners, enabling strategic contribution
  • A highly engaged and efficient team environment
  • Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over time
  • An environment that prioritizes the “best fit” for long‑term success, giving you the room to grow into the role
  • A company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building long‑term expertise
  • and many more…
Job Function

IT & Solutions

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Some employees not involved in decision‑making will discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

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