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Fbo Customer Service Jobs (NOW HIRING)

FlyUSA

FBO Customer Service Lead

Clearwater Beach, FL · On-site

Customer Service Lead (FBO) At FlyUSA, we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs ...

FlyUSA, Inc

FBO Customer Service Lead

Clearwater, FL · On-site

We are seeking an experienced, service-driven Customer Service Lead (FBO) to lead our front desk and customer service team at Clearwater Executive Airport (KCLW). This role is responsible for ...

FlyUSA, Inc

FBO Customer Service Lead

Clearwater, FL · On-site

We are seeking an experienced, service-driven Customer Service Lead (FBO) to lead our front desk and customer service team at Clearwater Executive Airport (KCLW). This role is responsible for ...

FlyUSA, Inc.

FBO Customer Service Lead

Clearwater, FL · On-site

We are seeking an experienced, service-driven Customer Service Lead (FBO) to lead our front desk and customer service team at Clearwater Executive Airport (KCLW). This role is responsible for ...

FlyUSA, Inc.

FBO Customer Service Lead

Clearwater, FL · On-site

We are seeking an experienced, service-driven Customer Service Lead (FBO) to lead our front desk and customer service team at Clearwater Executive Airport (KCLW). This role is responsible for ...

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How much do fbo customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for fbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the highest paying customer service roles?

In customer service, roles such as customer service managers, client services directors, and technical support managers tend to have the highest salaries. These positions often require leadership skills, industry experience, and sometimes specialized certifications, and they typically offer higher compensation compared to entry-level customer service roles.

What are the key skills and qualifications needed to thrive as an FBO Customer Service Representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What are some common challenges FBO Customer Service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What is an FBO job?

An FBO (Fixed Base Operator) customer service job involves assisting general aviation and private aircraft clients at airports. Responsibilities typically include handling customer inquiries, managing reservations, and providing support related to fueling, ground services, and aircraft handling. Strong communication skills and knowledge of airport operations are often required.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What are FBO customer service representatives?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.

What does a customer service agent do at the airport?

A customer service agent at the airport assists passengers with check-in, boarding, and baggage handling, providing information and resolving issues related to flights and services. They often work with airline systems, communicate clearly, and ensure a smooth travel experience for travelers.

What skills do you need to be a FBO line technician?

A FBO line technician needs strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Technical knowledge of aircraft fueling, ground handling procedures, and safety protocols is essential, along with certifications such as fueling or ground handling training. Physical stamina and the ability to operate ground support equipment are also important.
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What states have the most Fbo Customer Service jobs? States with the most job openings for Fbo Customer Service jobs include:
What job categories do people searching Fbo Customer Service jobs look for? The top searched job categories for Fbo Customer Service jobs are:
Fbo Customer Service jobs near you

FBO Customer Service Representative

GSP International Airport

Greer, SC • On-site

$18.45 - $23.07/hr

Full-time

Posted 13 days ago

Job description

Salary Level 2
Full-Time
Non-Exempt
Typical Hiring Range: $18.45/hr. to $23.07/hr.
Position Summary (Primary Function)
The FBO Customer Service Representative provides full concierge service to FBO customers. Service can include making reservations, ordering customized supplies, learning and anticipating customer preferences, resolving problems, and ensuring customer satisfaction. The FBO Customer Service Representative serves as the first point of contact for incoming FBO customers and also maintains records as required by the District.
Responsibilities (Essential Functions)
  • Answers incoming telephone lines, greets arriving customers and provides general information and assistance at the FBO Customer Service Desk.
  • Communicates and coordinates requested services with FBO Line Service personnel.
  • Generates accurate invoices for services provided and processes financial transactions.
  • Maintains records of financial transactions that occur on shift.
  • Arranges for customer travel, hotel reservations, auto rental, entertainment and other varied requirements.
  • Tracks aircraft arrivals and assures prompt Line Service coordination via delivery of accurate and timely information.
  • Works overtime hours as needed.
  • Observes all safety, environmental and general housekeeping rules and policies.
  • Performs other duties as assigned.

Education Requirements
  • High School Diploma or GED or any combination of experience and training which provides the required knowledge, skills and abilities.
  • Must exhibit the desire to continue training and increase knowledge needed to stay abreast of changing industry regulations, standards and procedures.

Experience Requirements
  • 1 year of face-to-face customer service experience required.
  • Demonstrated conflict resolution experience preferred.
  • Knowledge of radio procedures and protocols preferred. Prior FBO and/or hospitality industry experience preferred.

Knowledge, Skills, and Abilities
  • Proficiency in the use of a personal computer is necessary, including skills in Microsoft Word, Excel, Outlook email, and internet.
  • This position requires skills in prioritization, organization, verbal communications and interpersonal relations, and the ability to manage multiple projects simultaneously.
  • Excellent telephone and customer service skills.

Supervisory Responsibility
  • None at this time.

Licenses Required
  • Valid Driver's License.

Certifications Required (Must have or be willing and able to obtain)
  • Certifications and training may be required as needed.

Latitude/Independent Judgment/Accuracy
  • Diligence must be exercised when handling confidential information.
  • Reasonable care for equipment/process will prevent injury/damage.
  • Responsible for own work but must coordinate work with others.

Working Conditions
  • Must be able to physically operate a variety of office equipment and machines.
  • Must be able to exert up to five pounds of force occasionally and/or negligible amounts of force frequently to lift, carry, push, pull or otherwise move objects.
  • Must have good eyesight/corrected if necessary.
  • Position involves mostly sedentary work, but may require walking, standing, stooping or reaching for brief periods of time.
  • Occasional lifting of items weighing at least 20 pounds.
  • This position requires uncommon tours of duty to include but not limited to weekends and holidays, rotating shift assignments and overtime duty.
  • Will be subject to call-back outside normal duty hours.
  • Must be able to drive to various locations on and off airport premises.

Other Requirements
  • Must be able to complete and pass a background investigation, drug screening and physical examination as required by Federal, State and GSP Airport District requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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