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Fbo Customer Service Jobs (NOW HIRING)

NetJets & EJM

Manager, FBO Services (NJUS)

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains the industry's highest standards of customer service by the FBO Services team. * Monitors FBO flight schedule, plans, prioritizes, assigns and evaluates the work of the staff accordingly ...

Ovation CWA, LLC

FBO General Manager

Mosinee, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

MODERN AVIATION INC

Manager, Customer Service (MHR)

Mather, CA · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager (Mather Airport FBO) is responsible for the day to day leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team. This role ...

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

MODERN AVIATION INC

Manager, Customer Service (MHR)

Mather, CA · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager (Mather Airport FBO) is responsible for the day to day leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team. This role ...

Ovation CWA, LLC

WI · On-site

$90 - $130/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

LeadCar Systems, Inc.

WI · On-site

$100 - $140/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

Ovation CWA, LLC

FBO General Manager

Mosinee, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

Scaaonline

FBO General Manager

Greer, SC · On-site

$98.36 - $123.54/hr

FBO General Manager Company: Greenville-Spartanburg Airport District - Greer, SC, USA Salary Level ... Provides leadership in operational excellence and exceptional customer service. * Interviews, hires ...

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Fbo Customer Service information

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How much do fbo customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for fbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an FBO customer service representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What are some common challenges FBO customer service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What is an FBO customer service representative?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.
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Fbo Customer Service jobs near you
Infographic showing various Fbo Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Ascension FBO Network

Sioux City, IA • On-site

$17/hr

Full-time

Posted 18 days ago

Job description


Ascension FBO – Customer Service Representative

ARE YOU INTERESTED IN WORKING IN AVIATION?

Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience.

Job Responsibilities:

  • Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
  • Coordinate aircraft services such as fuel and hangar storage.
  • Effective communication with team members via radio and other means of communication.
  • Pro-active interaction with customers to ensure their experience is positive.
  • Educate customers on pricing and programs.
  • Process customer invoices.

Position Requirements:

  • Minimum 2 years customer service experience
  • High School Diploma or General Education Degree (GED).
  • Polished and professional demeanor.
  • Team player with a collaborative attitude.
  • Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
  • Excellent interpersonal and verbal communication skills.
  • Good working knowledge of MS Word and MS Excel
  • Stable job history

Physical Requirements:

  • Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
  • May be required to work overtime, nights, weekends.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.




Must be flexible to work weekends