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Fbo Customer Service Jobs (NOW HIRING)

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

NetJets & EJM

Manager, FBO Services (NJUS)

Columbus, OH · On-site

Maintains the industry's highest standards of customer service by the FBO Services team. * Monitors FBO flight schedule, plans, prioritizes, assigns and evaluates the work of the staff accordingly ...

Ovation CWA, LLC

WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service in accordance with Company policies and applicable State and Federal laws and regulations.

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Fbo Customer Service information

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How much do fbo customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for fbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an FBO customer service representative?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.

What are some common challenges FBO customer service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What are the key skills and qualifications needed to thrive as an FBO customer service representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What is FBO customer service?

FBO customer service involves assisting clients and handling inquiries related to Fixed Base Operator services at airports, such as fueling, hangar space, and ground support. It requires strong communication skills, knowledge of aviation services, and often involves working in a fast-paced airport environment.
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What states have the most Fbo Customer Service jobs?

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What are popular job titles related to Fbo Customer Service jobs?

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Fbo Customer Service jobs near you
Infographic showing various Fbo Customer Service job openings in the United States as of September 2026, with employment types broken down into 61% Full Time, 28% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FBO Customer Service Representative

Greer, SC • On-site

Greenville-Spartanburg Airport District
See more jobs at Greenville-Spartanburg Airport Districtexternal

$23.07/hr

Other

Posted 9 days ago

Job description

FBO Customer Service Representative

Salary Level 2

Full-Time

Non-Exempt

Typical Hiring Range: $ 18.45 /hr. to $23.07/hr.

Position Summary (Primary Function)

The FBO Customer Service Representative provides full concierge service to FBO customers. Service can include making reservations, ordering customized supplies, learning and anticipating customer preferences, resolving problems, and ensuring customer satisfaction. The FBO Customer Service Representative serves as the first point of contact for incoming FBO customers and also maintains records as required by the District.

Responsibilities (Essential Functions)
  • Answers incoming telephone lines, greets arriving customers and provides general information and assistance at the FBO Customer Service Desk.
  • Communicates and coordinates requested services with FBO Line Service personnel.
  • Generates accurate invoices for services provided and processes financial transactions.
  • Maintains records of financial transactions that occur on shift.
  • Arranges for customer travel, hotel reservations, auto rental, entertainment and other varied requirements.
  • Tracks aircraft arrivals and assures prompt Line Service coordination via delivery of accurate and timely information.
  • Works overtime hours as needed.
  • Observes all safety, environmental and general housekeeping rules and policies.
  • Performs other duties as assigned.
Education Requirements
  • High School Diploma or GED or any combination of experience and training which provides the required knowledge, skills and abilities.
  • Must exhibit the desire to continue training and increase knowledge needed to stay abreast of changing industry regulations, standards and procedures.
Experience Requirements
  • 1 year of face-to-face customer service experience required.
  • Demonstrated conflict resolution experience preferred.
  • Knowledge of radio procedures and protocols preferred. Prior FBO and/or hospitality industry experience preferred.
Knowledge, Skills, and Abilities
  • Proficiency in the use of a personal computer is necessary, including skills in Microsoft Word, Excel, Outlook email, and internet.
  • This position requires skills in prioritization, organization, verbal communications and interpersonal relations, and the ability to manage multiple projects simultaneously.
  • Excellent telephone and customer service skills.
Supervisory Responsibility
  • None at this time.
Licenses Required
  • Valid Driver's License.
Certifications Required (Must have or be willing and able to obtain)
  • Certifications and training may be required as needed.
Latitude/Independent Judgment/Accuracy
  • Diligence must be exercised when handling confidential information.
  • Reasonable care for equipment/process will prevent injury/damage.
  • Responsible for own work but must coordinate work with others.
Working Conditions
  • Must be able to physically operate a variety of office equipment and machines.
  • Must be able to exert up to five pounds of force occasionally and/or negligible amounts of force frequently to lift, carry, push, pull or otherwise move objects.
  • Must have good eyesight/corrected if necessary.
  • Position involves mostly sedentary work, but may require walking, standing, stooping or reaching for brief periods of time.
  • Occasional lifting of items weighing at least 20 pounds.
  • This position requires uncommon tours of duty to include but not limited to weekends and holidays, rotating shift assignments and overtime duty.
  • Will be subject to call-back outside normal duty hours.
  • Must be able to drive to various locations on and off airport premises.
Other Requirements
  • Must be able to complete and pass a background investigation, drug screening and physical examination as required by Federal, State and GSP Airport District requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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