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Fbo Customer Service Jobs (NOW HIRING)

FlyUSA, Inc

FBO Customer Service Lead

Clearwater, FL · On-site

We are seeking an experienced, service-driven Customer Service Lead (FBO) to lead our front desk and customer service team at Clearwater Executive Airport (KCLW). This role is responsible for ...

FlyUSA, Inc.

FBO Customer Service Lead

Clearwater, FL · On-site

We are seeking an experienced, service-driven Customer Service Lead (FBO) to lead our front desk and customer service team at Clearwater Executive Airport (KCLW). This role is responsible for ...

Million Air

Senior FBO Analyst

Houston, TX · Hybrid

$73K - $93K/yr

Senior FBO Analyst Location: Various (Remote/Hybrid) Department: Finance Reports To: Director of ... Customer Service Managers and customers to ensure timely issue resolution of issues. Revenue ...

Million Air

Senior FBO Analyst

Houston, TX · On-site

$60K - $80K/yr

Senior FBO AnalystLocation: Various (Remote/Hybrid) Department: Finance Reports To: Director of Financial Operations FLSA Status: ExemptObjectiveThe Senior FBO Accountant serves as an experienced ...

GSP International Airport

FBO General Manager

Greer, SC · On-site

$98K - $123K/yr

... Aviation Services Division including customer relations, line operations, accounting and health, safety and environmental functions. Responsibilities (Essential Functions) • Takes ownership ...

Calspan LLC

Customer Service Agent

Niagara Falls, NY

$18 - $22/hr

Calspan is seeking a customer-focused and safety-conscious Customer Service Agent to support daily Fixed Base Operations (FBO) activities and deliver exceptional service to aircraft crews, passengers ...

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Fbo Customer Service information

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How much do fbo customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for fbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the highest paying customer service roles?

In customer service, roles such as customer service managers, client services directors, and technical support managers tend to have the highest salaries. These positions often require leadership skills, industry experience, and sometimes specialized certifications, and they typically offer higher compensation compared to entry-level customer service roles.

What are the key skills and qualifications needed to thrive as an FBO Customer Service Representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What are some common challenges FBO Customer Service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What is an FBO job?

An FBO (Fixed Base Operator) customer service job involves assisting general aviation and private aircraft clients at airports. Responsibilities typically include handling customer inquiries, managing reservations, and providing support related to fueling, ground services, and aircraft handling. Strong communication skills and knowledge of airport operations are often required.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What are FBO customer service representatives?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.

What does a customer service agent do at the airport?

A customer service agent at the airport assists passengers with check-in, boarding, and baggage handling, providing information and resolving issues related to flights and services. They often work with airline systems, communicate clearly, and ensure a smooth travel experience for travelers.

What skills do you need to be a FBO line technician?

A FBO line technician needs strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Technical knowledge of aircraft fueling, ground handling procedures, and safety protocols is essential, along with certifications such as fueling or ground handling training. Physical stamina and the ability to operate ground support equipment are also important.
More about Fbo Customer Service jobs
What cities are hiring for Fbo Customer Service jobs? Cities with the most Fbo Customer Service job openings:
What states have the most Fbo Customer Service jobs? States with the most job openings for Fbo Customer Service jobs include:
What job categories do people searching Fbo Customer Service jobs look for? The top searched job categories for Fbo Customer Service jobs are:
Fbo Customer Service jobs near you
Infographic showing various Fbo Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
FBO Customer Service Lead

FBO Customer Service Lead

FlyUSA, Inc

Clearwater, FL • On-site

Full-time

Posted 28 days ago

Job description

At FlyUSA, we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're not just about flying; we're about delivering unparalleled service and creating memorable journeys.
About the Job:
At Clearwater Executive Airport, we're redefining the general aviation experience with safety, service, and hospitality at the core of everything we do. As a part of the FlyUSA family, we take pride in delivering World Class, Every Time with Safety Above All, creating seamless, memorable experiences for aircraft owners, pilots, and passengers alike.
Position Overview:
We are seeking an experienced, service-driven Customer Service Lead (FBO) to lead our front desk and customer service team at Clearwater Executive Airport (KCLW). This role is responsible for ensuring every guest interaction reflects the highest standards of hospitality, accuracy, and efficiency. The ideal candidate will bring hands-on experience in FBO operations, a strong background in team management, and the ability to build a culture of accountability, service, and professionalism. The candidate will be required to travel to Tampa International Airport (TPA) from time to time as well.
Responsibilities
  • Oversee daily front desk operations and ensure the CSR team delivers a consistent, world-class experience to all guests
  • Lead, coach, and develop CSRs through regular training, feedback, and clear performance expectations
  • Manage scheduling, shift coverage, and ensure adequate staffing during peak operational hours
  • Serve as the primary liaison with tenants, aircraft owners, and flight crews to support requests and resolve issues
  • Ensure consistent use and maintenance of FBO management systems (such as X-1 FBO) for reservations, billing, and aircraft tracking
  • Monitor and manage daily checklists, inventory of hospitality items, and cleanliness standards across all guest areas
  • Collaborate with line service leadership to ensure smooth aircraft arrivals, departures, and coordinated service delivery
  • Support event planning, VIP arrivals, and special requests, going above and beyond to anticipate client needs
  • Drive continual improvement by identifying service gaps, streamlining processes, and implementing new SOPs

Qualifications
  • Prior experience in a customer-facing FBO role, with at least 1-2 years of leadership or supervisory experience
  • Experience in general aviation or airport operations is strongly preferred
  • Proficiency with FBO point-of-sale and operations systems, preferably X-1 FBO preferred
  • Strong communication and interpersonal skills with a focus on professionalism, empathy, and poise under pressure
  • Ability to manage a team, provide feedback, and uphold high performance standards
  • Familiarity with tracking aircraft activity, supporting tenant relationships, and coordinating with pilots and operators
  • Highly organized, detail-oriented, and comfortable managing shifting priorities in a dynamic airport environment
  • Availability to work a flexible schedule, including weekends and holidays as needed
  • A passion for aviation and hospitality with a team-first, service-centered mindset

Why Join Clearwater Executive Airport
As the Customer Service Lead, you'll be a key leader in delivering the high-end experience that sets Clearwater Executive apart. You'll guide and shape the frontline experience for our guests and crews while building a team that represents the values of World Class, Every Time and Safety Above All. If you're passionate about hospitality, aviation, and team leadership, we invite you to apply and help us Fuel Opportunities.
Equal Opportunity Employer
Clearwater Executive Airport is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and business needs.

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