Fbo Customer Service Jobs in Florida (NOW HIRING)

The Perfect Opportunity.....

The ideal Candidate will lead Banyan's largest division, overseeing both airside and front-of-house operations, while cultivating a culture defined by excellence, accountability, and an uncompromising commitment to the customer experience.

Key Responsibilities

Executive Leadership & Culture

• Provide strategic leadership across Operations, Line Service, Safety & Training, and Customer Support
• Develop and mentor senior leaders, instilling a culture of ownership, discipline, and service excellence
• Build a team environment where performance, professionalism, and pride in execution are non-negotiable
• Champion a workplace where teammates are engaged, developed, and aligned with Banyan's standards

Operational Mastery

• Direct all aspects of FBO operations including ramp coordination, fuel services, hangar utilization, and terminal presentation
• Ensure flawless execution of daily operations with a focus on efficiency, safety, and attention to detail
• Maintain strict compliance with FAA, EPA, and airport authority regulations
• Oversee financial performance including budgeting, forecasting, and P&L accountability

Client Experience & Relationship Management

• Establish and maintain trusted relationships with aircraft owners, principals, and corporate flight departments
• Anticipate client needs and ensure a highly personalized, discreet, and consistent service experience
• Lead by example in delivering a hospitality-driven approach that distinguishes Banyan in the marketplace
• Ensure integrity, accuracy, and confidentiality of all customer interactions and data

Fuel Strategy & Vendor Partnerships

• Oversee fuel procurement, pricing strategy, and inventory management with a focus on profitability and reliability
• Manage and strengthen key partnerships with fuel providers, service vendors, and hospitality partners
• Negotiate and maintain agreements that align with both operational excellence and financial performance

Commercial Strategy & Growth

• Partner closely with Sales & Client Relations to drive fuel volume, hangar occupancy, and customer acquisition
• Support targeted marketing initiatives, industry events, and strategic outreach
• Maintain awareness of market dynamics, competitor positioning, and emerging opportunities

Safety, Compliance & Risk Management

• Lead a safety-first culture across all aspects of the operation
• Ensure rigorous adherence to training standards, operational protocols, and regulatory requirements
• Oversee incident management, reporting, and continuous improvement initiatives

Qualifications

• Minimum of 5 years of progressive leadership experience within FBO, aviation operations, or a comparable high-touch service environment
• Demonstrated success managing large, multi-functional teams (25+ teammates)
• Strong financial acumen with experience in P&L oversight and fuel operations
• Deep understanding of corporate aviation and the expectations of discerning clientele
• Exceptional leadership presence, communication skills, and ability to influence at all levels
• A disciplined, detail-oriented approach with a passion for delivering precision service at scale

Measures of Success

• Consistent delivery of a refined, seamless customer experience
• High levels of client satisfaction, loyalty, and referral growth
• A cohesive, high-performing team aligned to Banyan's standards
• Strong financial performance and operational efficiency
• Continued recognition as a premier FBO destination in the United States

Banyan Air Service

At Banyan, we operate at the intersection of aviation and hospitality—where every detail matters, and every interaction reflects our brand. Our commitment is to create an experience that is as exceptional as the aircraft we serve. We are an Equal Opportunity Employer, one with a great team environment, a drug-free workplace and offers excellent pay and benefits including but not limited to:

• Medical, Dental & Vision Plans
• Company Paid Basic Life Insurance and Supplemental Accident
• Short and Long-Term Disability Insurance
• 401(k) with company match, Roth 401(k)
• Company paid holidays and paid time off for full-time employees
• Continued education and flight reimbursement
• Relocation Assistance is available for those that qualify
• Health & Wellness Program with an onsite teammate gym