ZipRecruiter

Log In

1

Fbo Customer Service Jobs (NOW HIRING)

MODERN AVIATION INC

Manager, Customer Service

Seattle, WA · On-site

$80K - $95K/yr

The Customer Service Manager is responsible for the daytoday leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team. This role works closely with the ...

Eagle Aviation

Be Seen First

Customer Service Representative (csr)

West Columbia, SC · On-site

$16/hr

Eagle Aviation, a private Fixed Base Operation (FBO) founded in 1967 in Columbia, SC, is currently searching for a full-time, energetic, personable, well-mannered, and reliable customer service ...

GSP International Airport

FBO General Manager

Greer, SC · On-site

$98K - $123K/yr

... Aviation Services Division including customer relations, line operations, accounting and health, safety and environmental functions. Responsibilities (Essential Functions) • Takes ownership ...

Calspan LLC

Customer Service Agent

Niagara Falls, NY · On-site

$18 - $22/hr

Calspan is seeking a customer-focused and safety-conscious Customer Service Agent to support daily Fixed Base Operations (FBO) activities and deliver exceptional service to aircraft crews, passengers ...

Calspan

Customer Service Agent

Niagara Falls, NY · On-site

$18/hr

Customer Service Agent Calspan is seeking a customer-focused and safety-conscious Customer Service Agent to support daily Fixed Base Operations (FBO) activities and deliver exceptional service to ...

Calspan LLC

Customer Service Agent

Niagara Falls, NY

$22/hr

Overview Calspan is seeking a customer-focused and safety-conscious Customer Service Agent to support daily Fixed Base Operations (FBO) activities and deliver exceptional service to aircraft crews ...

next page

Showing results 1-20

All JobsFbo Customer Service Jobs

Fbo Customer Service information

See salary details

$9

$18

$26

How much do fbo customer service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for fbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the highest paying customer service roles?

In customer service, roles such as customer service managers, client services directors, and technical support managers tend to have the highest salaries. These positions often require leadership skills, industry experience, and sometimes specialized certifications, and they typically offer higher compensation compared to entry-level customer service roles.

What are the key skills and qualifications needed to thrive as an FBO Customer Service Representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What are some common challenges FBO Customer Service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What is an FBO job?

An FBO (Fixed Base Operator) customer service job involves assisting general aviation and private aircraft clients at airports. Responsibilities typically include handling customer inquiries, managing reservations, and providing support related to fueling, ground services, and aircraft handling. Strong communication skills and knowledge of airport operations are often required.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What are FBO customer service representatives?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.

What does a customer service agent do at the airport?

A customer service agent at the airport assists passengers with check-in, boarding, and baggage handling, providing information and resolving issues related to flights and services. They often work with airline systems, communicate clearly, and ensure a smooth travel experience for travelers.

What skills do you need to be a FBO line technician?

A FBO line technician needs strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Technical knowledge of aircraft fueling, ground handling procedures, and safety protocols is essential, along with certifications such as fueling or ground handling training. Physical stamina and the ability to operate ground support equipment are also important.
More about Fbo Customer Service jobs
What cities are hiring for Fbo Customer Service jobs? Cities with the most Fbo Customer Service job openings:
What states have the most Fbo Customer Service jobs? States with the most job openings for Fbo Customer Service jobs include:
What job categories do people searching Fbo Customer Service jobs look for? The top searched job categories for Fbo Customer Service jobs are:
Fbo Customer Service jobs near you
Infographic showing various Fbo Customer Service job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Account Executive, Aviation Fuel (FBO / Territory)

Senior Account Executive, Aviation Fuel (FBO / Territory)

Papco

Vancouver, WA • On-site, Remote

$100K - $120K/yr

Full-time

Medical, Retirement

Posted 6 days ago

Job description

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Senior Account Executive, Aviation Fuel (FBO / Territory)
Location: Pacific Northwest - Washington or Oregon (fieldbased | remote with regional travel)
Salary Range: $100,000 - $120,000 base salary
Bonus: Target bonus of 25% of base, based on individual and company performance
Benefits: Comprehensive health, retirement, and additional benefits

World Fuel is seeking an experienced Senior FBO Account Executive to lead strategic account growth across the Pacific Northwest within our Business Aviation portfolio. This senior, clientfacing sales role owns key FBO and bulk aviation fuel relationships, drives revenue and margin growth, and delivers exceptional commercial and service outcomes.

You will act as a trusted advisor to FBO customers, leveraging deep aviation market expertise, fuel pricing knowledge, and strong internal collaboration to deliver sustainable growth in a highimpact region. This is a senior individualcontributor role with no direct people management responsibility.

What You'll Do
  • Own and grow a portfolio of strategic FBO and business aviation accounts
  • Achieve annual volume, revenue, and gross profit targets
  • Develop and execute territory and account growth strategies
  • Identify and close new business opportunities; expand existing relationships
  • Serve as a commercial advisor to customers on fueling needs and market dynamics
  • Maintain accurate pipelines, forecasts, and account activity in CRM systems
  • Partner with internal teams (Supply, Dispatch, Credit, Accounting, Legal)
  • Monitor competitors and market trends to strengthen value propositions
  • Represent World Fuel at industry events, conferences, and customer meetings
  • Contribute to broader sales strategy and mentor junior team members informally
What You'll BringRequired
  • 5+ years' experience in the FBO operating environment, including FBO leadership, FBO vendor sales, or bulk aviation fuel account management
  • Proven success managing large accounts and exceeding revenue/margin targets
  • Strong understanding of aviation fuel markets and pricing structures
  • Excellent communication, negotiation, and relationship-building skills
  • Comfortable presenting to senior customer stakeholders
  • Proficiency with CRM platforms and Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Willingness to travel frequently throughout the Pacific Northwest
Preferred
  • Bachelor's degree in Business, Aviation, or related field; MBA a plus
  • Experience supporting regional or national FBO networks
  • Strong financial acumen, including margin modeling and ROI analysis
Key Skills & Competencies
  • Strategic account management and consultative selling
  • Advanced negotiation and influencing skills
  • Financial and commercial acumen
  • Ability to manage complexity across products, customers, and markets
  • High degree of autonomy in a fast-paced environment
  • Collaborative, customer-focused mindset
Travel & Work Environment
  • Field-based role with extensive regional travel
  • Travel is highest in the first 1-2 years as relationships are established and territory knowledge is built
  • Frequent driving and air travel required
  • Flexibility to work remotely when not in the field
Why World Fuel

At World Fuel, you'll work with a globally recognized leader in aviation and energy solutions while maintaining the autonomy of a high-performing regional sales role.

#WFS

#LI-TB1

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.World Fuel Services, Inc.

Apply