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Fbo Customer Service Jobs (NOW HIRING)

Ascension FBO Network

Line Service Technician

Sioux City, IA · On-site

$15.75 - $18.50/hr

The Line Service Technician represents Ascension FBO in a positive and professional manner while providing aviation ground services to customers. Performance is primarily evaluated on the ability to ...

Ascension FBO Network

Line Service Technician

Kennesaw, GA · On-site

$15.25 - $17.75/hr

The Line Service Technician represents Ascension FBO in a positive and professional manner while providing aviation ground services to customers. Performance is primarily evaluated on the ability to ...

Ascension FBO Network

Line Service Technician

Sarasota, FL · On-site

$15.25 - $17.75/hr

The Line Service Technician represents Ascension FBO in a positive and professional manner while providing aviation ground services to customers. Performance is primarily evaluated on the ability to ...

Ascension FBO Network

Line Service Technician

Tuscaloosa, AL · On-site

$14.75 - $17.25/hr

The Line Service Technician represents Ascension FBO in a positive and professional manner while providing aviation ground services to customers. Performance is primarily evaluated on the ability to ...

Ascension FBO Network

Line Service Technician

Eau Claire, WI · On-site

$16.25 - $19/hr

The Line Service Technician represents Ascension FBO in a positive and professional manner while providing aviation ground services to customers. Performance is primarily evaluated on the ability to ...

Hillwood

Customer Service Representative

Fort Worth, TX · On-site

$14.50 - $19.50/hr

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at ... Front Desk and Customer Engagement: * Serve as the first point of contact, creating lasting ...

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How much do fbo customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an FBO Customer Service Representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What are some common challenges FBO Customer Service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What are FBO customer service representatives?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.
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What cities are hiring for Fbo Customer Service jobs? Cities with the most Fbo Customer Service job openings:
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Fbo Customer Service jobs near you
Infographic showing various Fbo Customer Service job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Line Service Technician

Ascension FBO Network

Sioux City, IA • On-site

$15.75 - $18.50/hr

Full-time

Posted 11 days ago

Job description


Ascension FBO - Line Service Technician

ARE YOU INTERESTED IN WORKING IN AVIATION?

Are you interested in working in the business aviation industry and do you enjoy working outdoors with plenty of variety? As a Line Service Technician you will provide ground support to arriving and departing aircraft and customer service for crew members and their passengers.

Objective:

The Line Service Technician represents Ascension FBO in a positive and professional manner while providing aviation ground services to customers. Performance is primarily evaluated on the ability to operate safely in accordance with established procedures, and create a positive customer experience.

_________________________________________________________________________________________________

General Responsibilities:

• Active participation in new hire and recurrent training.

• Conduct all operations in accordance with company policies and procedures.

• Maintain high levels of safety and customer service.

• Treat others with courtesy and respect.


Primary Responsibilities:

• Fuel, tow, wing walk and provide general ground support various aircraft in accordance with established procedures.

• Marshal and greet aircraft in a professional and friendly manner.

• Perform periodic checks of all equipment and facilities and document findings.

• Maintain a clean and organized ramp, free of debris and clutter.

• Maintain clean and organized facilities and hangars, free of debris and clutter.

• Communicate customer feedback with the appropriate Ascension FBO personnel.

• Perform various lawn care and janitorial services as assigned.

• Immediately report safety incidents or hazards to appropriate management.

• Initiate emergency and incident response procedures as required.

• Other duties as assigned.


Qualifications:

• High School diploma or equivalent.

• Minimum of 18 years of age.

• Excellent customer relation skills.

• Strong organizational skills.

• Strong verbal communication skills and the ability to write legibly.

• Basic math skills

• Possess and maintain valid state driver’s license. May be required to maintain a valid state commercial driver’s license (CDL) and certification requirements for operating material handling equipment as necessary.

• Stable job history



Physical requirements:

• Ability to perform line service operations outside and in extreme temperatures and inclement weather.

• Excellent vision and coordination to move or direct fuel trucks and hoses.

• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, grasping, and climbing actions.

• Physically able to perform heavy lifting on a regular basis up to 50 pounds.

• May be required to work overtime, nights, weekends.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.