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Fbo Customer Service Jobs in Virginia (NOW HIRING)

Service Representative I (NJUS)

Dulles, VA · On-site

$16.25 - $22/hr

The Service Representative I ensure seamless customer service by proactively collaborating with the airport, FBO, caterers, ground, and other service providers. The Service Representative I is ...

Experience in sales and customer service * Must be 21 years of age or older * Excellent ... FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety ...

Driver

Ashburn, VA · On-site

The Driver's primary duty is delivering all orders, shopping, maintaining delivery vehicles and providing stellar customer service at every FBO and Client location. Responsibilities and Associated ...

Driver

Ashburn, VA · On-site

$19.50/hr

The Driver's primary duty is delivering all orders, shopping, maintaining delivery vehicles and providing stellar customer service at every FBO and Client location. Responsibilities and Associated ...

Captain - Phenom 300

Richmond, VA · On-site

$120K - $180K/yr

Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO ... Strong customer service orientation and discretion when working with high-net-worth individuals or ...

Captain - Phenom 300

Richmond, VA · On-site

$120K - $180K/yr

Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO ... Strong customer service orientation and discretion when working with high-net-worth individuals or ...

Captain - Phenom 300

Richmond, VA · On-site

$120K - $180K/yr

Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO ... Strong customer service orientation and discretion when working with high-net-worth individuals or ...

Captain - Phenom 300

Richmond, VA · On-site

$120K - $180K/yr

Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO ... Strong customer service orientation and discretion when working with high-net-worth individuals or ...

Fbo Customer Service information

What is an FBO customer service representative?

FBO customer service representatives work at Fixed Base Operators (FBOs), which are service centers at airports that cater to private, corporate, and general aviation aircraft. Their primary responsibilities include greeting pilots and passengers, coordinating fuel and ground services, processing payments, and ensuring a positive customer experience. They may also assist with reservations, rental cars, catering, and other amenities. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. FBO customer service representatives play a vital role in ensuring smooth operations and high-quality service at airports.

What are some common challenges FBO customer service representatives face when handling private aviation clients?

FBO Customer Service representatives often encounter challenges such as accommodating last-minute requests, managing multiple high-priority tasks simultaneously, and ensuring exceptional service to VIP clientele with unique needs. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure, especially during peak travel times. Building rapport with pilots and crew, coordinating with ground operations, and adapting to a fast-paced environment are all essential aspects of the job.

What are the key skills and qualifications needed to thrive as an FBO customer service representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, attention to detail, and a basic understanding of aviation operations, typically supported by a high school diploma or equivalent. Familiarity with aviation scheduling software, point-of-sale systems, and radio communication tools is often required. Exceptional communication, problem-solving abilities, and a positive attitude help build rapport with pilots, crew, and passengers. These skills ensure smooth operations, enhance customer satisfaction, and contribute to the reputation and efficiency of the FBO.

What is the difference between Fbo Customer Service vs Fbo Sales Representative?

AspectFbo Customer ServiceFbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote services, generate sales, acquire new clients
Required SkillsCustomer communication, problem-solving, patienceSales techniques, negotiation, product knowledge
Work EnvironmentFront desk, call center, officeOffice, client meetings, travel often involved
CertificationsCustomer service certifications often preferredSales certifications beneficial but not mandatory

Fbo Customer Service focuses on assisting existing clients and resolving issues, while Fbo Sales Representatives actively seek new business opportunities. Both roles require strong communication skills, but their primary objectives differ: support versus sales growth.

What is FBO customer service?

FBO customer service involves assisting clients and handling inquiries related to Fixed Base Operator services at airports, such as fueling, hangar space, and ground support. It requires strong communication skills, knowledge of aviation services, and often involves working in a fast-paced airport environment.

What are popular job titles related to Fbo Customer Service jobs in Virginia?

For Fbo Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Fbo Customer Service jobs in Virginia look for?

The top searched job categories for Fbo Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Fbo Customer Service jobs?

Cities in Virginia with the most Fbo Customer Service job openings:

Infographic showing various Fbo Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Maintenance Manager - FBO Operations

APP Jet Center Manassas

Manassas, VA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago


Job description

The Maintenance Manager is responsible for overseeing all maintenance activities related to aircraft support equipment, facilities, hangars, fueling systems, and ground service equipment (GSE) at the FBO. This position ensures safe, reliable, and efficient operations while maintaining compliance with FAA regulations, environmental requirements, company standards, and industry best practices. The Maintenance Manager leads maintenance personnel, manages preventive maintenance programs, controls budgets, and supports exceptional customer service for corporate, charter, and general aviation clients.

Key Responsibilities

Maintenance & Operations

  • Develop, implement, and manage preventive and corrective maintenance programs.
  • Oversee maintenance of:
    • Ground support equipment (tugs, GPUs, air start units, lavatory service equipment, fuel trucks, etc.)
    • Hangars and airport facilities
    • Fuel farms and fueling systems
    • HVAC, electrical, plumbing, and mechanical systems
  • Ensure equipment reliability and minimize operational downtime.
  • Coordinate repairs with vendors, contractors, and service providers.

Regulatory Compliance & Safety

  • Maintain compliance with FAA, OSHA, EPA, local, and airport authority regulations.
  • Conduct routine safety inspections and audits.
  • Ensure proper documentation of maintenance activities and equipment records.
  • Support Safety Management System (SMS) initiatives and risk mitigation programs.
  • Manage environmental compliance requirements related to fuel storage and hazardous materials.

Leadership & Personnel Management

  • Supervise, train, schedule, and evaluate maintenance technicians and support personnel.
  • Promote a culture of safety, accountability, and continuous improvement.
  • Develop employee training plans and ensure technical certifications remain current.
  • Manage contractor performance and service agreements.

Budget & Asset Management

  • Prepare and manage maintenance budgets.
  • Control inventory of parts, tools, and maintenance supplies.
  • Analyze maintenance costs and identify opportunities for efficiency improvements.
  • Recommend capital improvements and equipment replacement plans.

Customer Service Support

  • Coordinate maintenance activities to minimize disruption to aircraft operations and customer service.
  • Support FBO management in maintaining a first-class facility appearance and operational readiness.
  • Respond to after-hours maintenance emergencies as required.

Qualifications

Education

  • Associate degree in Aviation Maintenance, Engineering, Facilities Management, Industrial Maintenance, or related field preferred.
  • Equivalent combination of education and experience may be considered.

Experience

  • 5+ years of maintenance management or supervisory experience.
  • Experience in aviation, FBO, airport operations, facilities management, or industrial maintenance preferred.
  • Experience managing fuel systems and ground support equipment is highly desirable.

Knowledge & Skills

  • Knowledge of FAA, OSHA, and environmental regulations.
  • Strong understanding of preventive maintenance programs.
  • Ability to read technical manuals, schematics, and engineering drawings.
  • Proficiency with maintenance management software (CMMS).
  • Strong leadership, communication, and organizational skills.
  • Budgeting and project management experience.
  • Ability to troubleshoot mechanical, electrical, and facility-related issues.

Physical Requirements

  • Ability to work indoors and outdoors in varying weather conditions.
  • Ability to lift up to 50 pounds.
  • Ability to climb ladders, access elevated work areas, and perform inspections.
  • Availability for on-call and emergency response situations.

Preferred Certifications

  • FAA Airframe & Powerplant (A&P) Certificate (preferred but not required)
  • OSHA Safety Training
  • Certified Maintenance & Reliability Professional (CMRP)
  • Fuel System Maintenance or Environmental Compliance certifications

Reporting Structure

Reports To: General Manager / Director of Operations Supervises: Maintenance Technicians, Facilities Personnel, Contractors, and Vendors

Performance Metrics

  • Equipment uptime and reliability
  • Regulatory compliance and audit results
  • Safety performance indicators
  • Maintenance budget adherence
  • Facility condition and readiness
  • Employee productivity and training completion

Benefits:

  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off
  • 401(k) retirement plan
  • Training and development opportunities

If you are a team player with a passion for aviation, customer service and GSE support, we invite you to apply for the Maintenance Manager position at our Manassas location. Join us in providing a safe and efficient experience for our customers and their aircraft.