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Fbo Csr Jobs (NOW HIRING)

BusinessJet.com

Customer Service Representative

Dallas, TX · On-site

$16 - $21.50/hr

Customer Service Representative Celebrating 30 years in business aviation, Business Jet recognizes ... Acquisition-Sales, Aircraft Management, Maintenance, Charter, and FBO Services. Join a team that ...

Hillwood

Customer Service Representative

Fort Worth, TX

$14.50 - $19.50/hr

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at ... As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that ...

Million Air

Customer Service Representative

White Plains, NY

$16.50 - $22.50/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Bozeman, MT · On-site

$16.25 - $22.25/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Waco, TX · On-site

$15/hr

Customer Service Representative Our motto, "We are Ladies and Gentlemen, serving Ladies and ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

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How much do fbo csr jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for fbo csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an FBO CSR?

FBO CSRs, or Fixed Base Operator Customer Service Representatives, are professionals who assist pilots, crew, and passengers at airports that cater to private and general aviation. They handle a variety of tasks, including coordinating fueling, arranging ground transportation, managing hangar space, processing flight paperwork, and providing concierge services. FBO CSRs are the primary point of contact at FBO locations and play a key role in ensuring a smooth and pleasant experience for customers. Their role requires excellent communication, organizational, and problem-solving skills.

What skills and qualifications are needed to thrive as an FBO CSR?

To thrive as an FBO CSR, you need strong customer service abilities, attention to detail, and preferably experience in aviation or hospitality. Familiarity with scheduling software, point-of-sale systems, and basic aviation terminology is typically required. Excellent communication, problem-solving skills, and a positive attitude set top performers apart in this role. These skills ensure efficient service, safety compliance, and high customer satisfaction for private and corporate aviation clients.

What are common challenges faced by FBO CSRs, and how can they be managed?

FBO Customer Service Representatives (CSRs) often encounter challenges such as coordinating last-minute flight changes, handling multiple requests from pilots and passengers simultaneously, and maintaining high service standards during peak travel periods. Effective time management, clear communication, and familiarity with FBO operations are key to managing these situations. Many successful CSRs develop strong multitasking abilities and build collaborative relationships with line service technicians, dispatchers, and flight crews to ensure smooth operations and positive customer experiences.

What states have the most Fbo Csr jobs?

States with the most job openings for Fbo Csr jobs include:

What are popular job titles related to Fbo Csr jobs?

For Fbo Csr jobs, the most frequently searched job titles are:

Infographic showing various Fbo Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FBO Customer Service Representative

Greer, SC • On-site

Greenville-Spartanburg Airport District
See more jobs at Greenville-Spartanburg Airport Districtexternal

$23.07/hr

Other

Posted 9 days ago

Job description

FBO Customer Service Representative

Salary Level 2

Full-Time

Non-Exempt

Typical Hiring Range: $ 18.45 /hr. to $23.07/hr.

Position Summary (Primary Function)

The FBO Customer Service Representative provides full concierge service to FBO customers. Service can include making reservations, ordering customized supplies, learning and anticipating customer preferences, resolving problems, and ensuring customer satisfaction. The FBO Customer Service Representative serves as the first point of contact for incoming FBO customers and also maintains records as required by the District.

Responsibilities (Essential Functions)
  • Answers incoming telephone lines, greets arriving customers and provides general information and assistance at the FBO Customer Service Desk.
  • Communicates and coordinates requested services with FBO Line Service personnel.
  • Generates accurate invoices for services provided and processes financial transactions.
  • Maintains records of financial transactions that occur on shift.
  • Arranges for customer travel, hotel reservations, auto rental, entertainment and other varied requirements.
  • Tracks aircraft arrivals and assures prompt Line Service coordination via delivery of accurate and timely information.
  • Works overtime hours as needed.
  • Observes all safety, environmental and general housekeeping rules and policies.
  • Performs other duties as assigned.
Education Requirements
  • High School Diploma or GED or any combination of experience and training which provides the required knowledge, skills and abilities.
  • Must exhibit the desire to continue training and increase knowledge needed to stay abreast of changing industry regulations, standards and procedures.
Experience Requirements
  • 1 year of face-to-face customer service experience required.
  • Demonstrated conflict resolution experience preferred.
  • Knowledge of radio procedures and protocols preferred. Prior FBO and/or hospitality industry experience preferred.
Knowledge, Skills, and Abilities
  • Proficiency in the use of a personal computer is necessary, including skills in Microsoft Word, Excel, Outlook email, and internet.
  • This position requires skills in prioritization, organization, verbal communications and interpersonal relations, and the ability to manage multiple projects simultaneously.
  • Excellent telephone and customer service skills.
Supervisory Responsibility
  • None at this time.
Licenses Required
  • Valid Driver's License.
Certifications Required (Must have or be willing and able to obtain)
  • Certifications and training may be required as needed.
Latitude/Independent Judgment/Accuracy
  • Diligence must be exercised when handling confidential information.
  • Reasonable care for equipment/process will prevent injury/damage.
  • Responsible for own work but must coordinate work with others.
Working Conditions
  • Must be able to physically operate a variety of office equipment and machines.
  • Must be able to exert up to five pounds of force occasionally and/or negligible amounts of force frequently to lift, carry, push, pull or otherwise move objects.
  • Must have good eyesight/corrected if necessary.
  • Position involves mostly sedentary work, but may require walking, standing, stooping or reaching for brief periods of time.
  • Occasional lifting of items weighing at least 20 pounds.
  • This position requires uncommon tours of duty to include but not limited to weekends and holidays, rotating shift assignments and overtime duty.
  • Will be subject to call-back outside normal duty hours.
  • Must be able to drive to various locations on and off airport premises.
Other Requirements
  • Must be able to complete and pass a background investigation, drug screening and physical examination as required by Federal, State and GSP Airport District requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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