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Fbo Csr Jobs (NOW HIRING)

Million Air

Customer Service Representative

Tucson, AZ · On-site

$15.50 - $21/hr

Tucson, AZ, USA | Tucson | Hourly | 16.00-19.50 per hour Hourly | Customer Service Representative ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Syracuse, NY · On-site

$18.50/hr

The Customer Service Representative is responsible for providing effective customer service for all ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service ... Represents the FBO as a personal agent within the FBO and at functions outside of the FBO. * Serves ...

NetJets & EJM

Manager, FBO Services (NJUS)

Columbus, OH · On-site

... representation. Tasks and Responsibilities * Ensures the safe and efficient operation of all FBO ... Maintains the industry's highest standards of customer service by the FBO Services team. * Monitors ...

Ovation CWA, LLC

WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service ... Represents the FBO as a personal agent within the FBO and at functions outside of the FBO. * Serves ...

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How much do fbo csr jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for fbo csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an FBO CSR?

FBO CSRs, or Fixed Base Operator Customer Service Representatives, are professionals who assist pilots, crew, and passengers at airports that cater to private and general aviation. They handle a variety of tasks, including coordinating fueling, arranging ground transportation, managing hangar space, processing flight paperwork, and providing concierge services. FBO CSRs are the primary point of contact at FBO locations and play a key role in ensuring a smooth and pleasant experience for customers. Their role requires excellent communication, organizational, and problem-solving skills.

What skills and qualifications are needed to thrive as an FBO CSR?

To thrive as an FBO CSR, you need strong customer service abilities, attention to detail, and preferably experience in aviation or hospitality. Familiarity with scheduling software, point-of-sale systems, and basic aviation terminology is typically required. Excellent communication, problem-solving skills, and a positive attitude set top performers apart in this role. These skills ensure efficient service, safety compliance, and high customer satisfaction for private and corporate aviation clients.

What are common challenges faced by FBO CSRs, and how can they be managed?

FBO Customer Service Representatives (CSRs) often encounter challenges such as coordinating last-minute flight changes, handling multiple requests from pilots and passengers simultaneously, and maintaining high service standards during peak travel periods. Effective time management, clear communication, and familiarity with FBO operations are key to managing these situations. Many successful CSRs develop strong multitasking abilities and build collaborative relationships with line service technicians, dispatchers, and flight crews to ensure smooth operations and positive customer experiences.

What states have the most Fbo Csr jobs?

States with the most job openings for Fbo Csr jobs include:

What are popular job titles related to Fbo Csr jobs?

For Fbo Csr jobs, the most frequently searched job titles are:

Infographic showing various Fbo Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Tucson, AZ • On-site

Million Air
Aviation • 501 - 1,000 employees
Learn more about Million Airexternal

$15.50 - $21/hr

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

Million Air rating

5.8

Company rating: 5.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Tucson, AZ, USA | Tucson | Hourly | 16.00-19.50 per hour Hourly | Customer Service Representative

| 401K, Health Insurance, Dental, Vision.

Schedule: Full Time Only

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

  • Is the customer #1 with you?

  • Do you have an outstanding smile?

  • Are you a positive, up-beat person?

  • Do you provide personalized service that creates customer loyalty?

  • Can you sense what another person wants and needs before they ask?

  • Do you always live up to your commitments?

  • Do you like a fast-paced work environment?

  • Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Responsibilities and Duties

  • Greet customers in a friendly, professional manner

  • Provide concierge services to pilots and customers including making reservations as required

  • Invoicing for services rendered to customers and pilots

  • Record customer preferences in Million Air CSI system

  • Proactive preparation for all incoming aircraft

  • Provides timely feedback to the company regarding service failures or customer concerns

  • Partner with line service team to meet and exceed customer's service expectations

  • Keep hospitality bar stocked with snacks and beverages

  • Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

  • Customer focus- naturally outgoing/extroverted

  • Communicate with customers and employees in person, on phone, and through radio communications

  • Strong computer skills including Microsoft office products and point of sale programs

  • Basic mathematical knowledge

  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

  • Must be bi-lingual

Reporting Relationship This position reports to the Customer Service Manager

Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

  • Must be able to lift 25 pounds

  • Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers

  • Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work This is a non-exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

  • Customer service experience preferably in the service industry

  • High School Diploma or equivalent

  • Entry level position

  • Ability to work evenings weekends, and holidays

  • Acceptable driving record

  • Ability to pass a background check

  • Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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