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How much do aviation customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for aviation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an aviation customer service representative?

Aviation Customer Service Representatives are professionals who assist passengers and clients at airports or for airline companies. Their responsibilities include checking in passengers, answering questions about flights, assisting with ticketing and baggage, and providing information about airport services. They play a key role in ensuring a smooth travel experience by offering courteous and efficient support. Additionally, they may handle passenger complaints, resolve issues, and coordinate with other airport staff to address customer needs. Excellent communication and problem-solving skills are essential for success in this role.

What are some common challenges faced by aviation customer service representatives when assisting passengers during irregular operations, such as delays or cancellations?

Aviation Customer Service Representatives often encounter heightened stress and frustration from passengers during irregular operations like flight delays or cancellations. Effectively managing these situations requires strong communication skills, empathy, and the ability to quickly problem-solve and coordinate with different airport teams. Representatives must remain calm under pressure, provide accurate information, and find solutions such as rebooking flights or arranging accommodations. Collaborating with airline operations and ground handling staff is essential to ensure seamless assistance and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as an aviation customer service representative?

To thrive as an Aviation Customer Service Representative, you generally need customer service experience, strong communication skills, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing platforms, and security protocols is commonly required, and some employers may prefer certifications like IATA. Outstanding interpersonal skills, patience, and the ability to handle stressful situations help set top performers apart. These abilities are vital for ensuring a positive passenger experience, resolving issues efficiently, and maintaining smooth airport operations.
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Aviation Customer Service Representative jobs near you
Infographic showing various Aviation Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Aviation Customer Service Representative

Freeman Holdings Group

Lake Charles, LA • On-site

$15/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, paid time off, matching 401K, and bonuses along with competitive pay?
Then you will love being a valued part of our winning team! The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.
Celebrating our passion for aviation and providing extraordinary customer experiences, Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.
Requirements
Responsibilities and Duties

  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoicing for services rendered to customers and pilots
  • Record customer preferences in Freeman Jet Center CSI system
  • Proactive preparation for all incoming aircraft
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customer's service expectations
  • Keep hospitality bar stocked with snacks and beverages
  • Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
  • Customer focus- naturally outgoing/extroverted
  • Communicate with customers and employees in person, on phone, and through radio communications
  • Strong computer skills including Microsoft office products and point of sale programs
  • Basic mathematical knowledge
  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  • Bi-lingual preferred
Reporting Relationship
This position reports to the Customer Service Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
  • Must be able to lift 25 pounds
  • Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  • Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work
This is a non-exempt position. This position includes shift work which requires working evenings and rotating weekends. This may include working on scheduled company holidays.
Travel
No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
  • Customer service experience preferably in the service industry - 1 year required
  • High School Diploma or equivalent
  • Excel Data Base experience
  • Entry level position
  • Ability to work evenings weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug free employer includes pre-employment and random screening

Benefits
Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.
AAP/EEO Statement
Freeman Jet Center is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Part-time
Pay: $15.00
Salary Description
$15.00 hour

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