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How much do aviation customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for aviation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Aviation Customer Service Representatives?

Aviation Customer Service Representatives are professionals who assist passengers and clients at airports or for airline companies. Their responsibilities include checking in passengers, answering questions about flights, assisting with ticketing and baggage, and providing information about airport services. They play a key role in ensuring a smooth travel experience by offering courteous and efficient support. Additionally, they may handle passenger complaints, resolve issues, and coordinate with other airport staff to address customer needs. Excellent communication and problem-solving skills are essential for success in this role.

What are some common challenges faced by Aviation Customer Service Representatives when assisting passengers during irregular operations, such as delays or cancellations?

Aviation Customer Service Representatives often encounter heightened stress and frustration from passengers during irregular operations like flight delays or cancellations. Effectively managing these situations requires strong communication skills, empathy, and the ability to quickly problem-solve and coordinate with different airport teams. Representatives must remain calm under pressure, provide accurate information, and find solutions such as rebooking flights or arranging accommodations. Collaborating with airline operations and ground handling staff is essential to ensure seamless assistance and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as an Aviation Customer Service Representative, and why are they important?

To thrive as an Aviation Customer Service Representative, you generally need customer service experience, strong communication skills, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing platforms, and security protocols is commonly required, and some employers may prefer certifications like IATA. Outstanding interpersonal skills, patience, and the ability to handle stressful situations help set top performers apart. These abilities are vital for ensuring a positive passenger experience, resolving issues efficiently, and maintaining smooth airport operations.
More about Aviation Customer Service Representative jobs
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What job categories do people searching Aviation Customer Service Representative jobs look for? The top searched job categories for Aviation Customer Service Representative jobs are:
Aviation Customer Service Representative jobs near you
Infographic showing various Aviation Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 41% Full Time, 58% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Aviation Front Desk Customer Service Representative - Part Time

Aviation Front Desk Customer Service Representative - Part Time

Atlantic Aviation

Worcester, MA • On-site

$18/hr

Part-time

Posted 7 days ago

Atlantic Aviation rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

18th of 52 rated aviation services

Job description

Why You’ll Love This Aviation Front Desk Customer Service Representative JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Part Time Front Desk Customer Service Representative position with Atlantic Aviation at ORH in Worcester, MA may be perfect for you!
Pay: $18.00 / hour
Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty
In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients!  In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.
Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Part Time Front Desk Customer Service Representative job today! ResponsibilitiesFront Desk Customer Service Representative Responsibilities
  • Provide customers with professional service and assistance
  • Making hotel and catering reservations for inbound and outbound aircraft
  • Processing customer purchases and fuel transactions
  • Work closely with line service personnel and pilots, ensuring all customer service needs are met
  • Occasional travel may be required to support another Atlantic location.
  • You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.  
Required SkillsFront Desk Customer Service Representative Qualifications
  • Customer service/hospitality experience
  • High school diploma or GED certificate
  • 18 years of age
  • A valid state driver’s license
  • Ability to comprehend and perform basic math calculations
We maintain a drug-free workplace and perform pre-employment substance testing.

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