ZipRecruiter

Log In

1

Aviation Customer Service Representative Jobs (NOW HIRING)

Hillwood

Customer Service Representative

Fort Worth, TX · On-site

$14.50 - $19.50/hr

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at ... As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that ...

StandardAero

Aviation Customer Manager

Maryville, TN

Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find ... Ensures Customer Service Team is meeting the targets for performance on turn time, invoicing and ...

Sheltair Aviation

Customer Service Representative

Orlando, FL · On-site

$15 - $20.25/hr

Because of our heritage in the construction and aviation industry, we understand the importance of ... The CSR is also responsible for entering data related to invoicing, payment processing and fuel ...

Sheltair Aviation

Customer Service Representative

Savannah, GA · On-site

$15 - $20.25/hr

Because of our heritage in the construction and aviation industry, we understand the importance of ... The CSR is also responsible for entering data related to invoicing, payment processing and fuel ...

previous page

Showing results 41-60

All JobsAviation Customer Service Representative Jobs

Aviation Customer Service Representative information

See salary details

$9

$18

$26

How much do aviation customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for aviation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an aviation customer service representative?

Aviation Customer Service Representatives are professionals who assist passengers and clients at airports or for airline companies. Their responsibilities include checking in passengers, answering questions about flights, assisting with ticketing and baggage, and providing information about airport services. They play a key role in ensuring a smooth travel experience by offering courteous and efficient support. Additionally, they may handle passenger complaints, resolve issues, and coordinate with other airport staff to address customer needs. Excellent communication and problem-solving skills are essential for success in this role.

What are some common challenges faced by aviation customer service representatives when assisting passengers during irregular operations, such as delays or cancellations?

Aviation Customer Service Representatives often encounter heightened stress and frustration from passengers during irregular operations like flight delays or cancellations. Effectively managing these situations requires strong communication skills, empathy, and the ability to quickly problem-solve and coordinate with different airport teams. Representatives must remain calm under pressure, provide accurate information, and find solutions such as rebooking flights or arranging accommodations. Collaborating with airline operations and ground handling staff is essential to ensure seamless assistance and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as an aviation customer service representative?

To thrive as an Aviation Customer Service Representative, you generally need customer service experience, strong communication skills, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing platforms, and security protocols is commonly required, and some employers may prefer certifications like IATA. Outstanding interpersonal skills, patience, and the ability to handle stressful situations help set top performers apart. These abilities are vital for ensuring a positive passenger experience, resolving issues efficiently, and maintaining smooth airport operations.
More about Aviation Customer Service Representative jobs
What cities are hiring for Aviation Customer Service Representative jobs? Cities with the most Aviation Customer Service Representative job openings:
What states have the most Aviation Customer Service Representative jobs? States with the most job openings for Aviation Customer Service Representative jobs include:
What job categories do people searching Aviation Customer Service Representative jobs look for? The top searched job categories for Aviation Customer Service Representative jobs are:
Aviation Customer Service Representative jobs near you
Infographic showing various Aviation Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Aviation

Phoenix, AZ

$20/hr

Full-time, Other

Re-posted 6 days ago

Cutter Aviation rating

7.5

Company rating: 7.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

26th of 65 rated aviation services

Job description

Description

We are currently hiring for 2nd Shift.


Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company's store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

  • Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
  • Reservation process; keep records of customer interactions and transactions. Record details of inquiries. 
  • Determine charges for services requested, collect payments, or arrange for billing.
  • Acknowledge customer dissatisfaction and resolve complaints.
  • Refer unresolved customer grievances to designated departments.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
  • Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member's airfield via different traveling modes i.e. walking or driving of company vehicle.
  • Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
  • Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
  • Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
  • Other duties and responsibilities as assigned.

Requirements

Requirements and Skills

  • 1-3 years of Customer Service Experience.
  • Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
  • Strong interpersonal and communication skills.
  • Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
  • Have professional appearance and mannerisms.
  • Must be able to multitask.

What to Expect:

  • Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check. 

What Cutter Aviation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply