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Aviation Customer Service Representative Jobs (NOW HIRING)

Eagle Aviation

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Customer Service Representative (csr)

West Columbia, SC · On-site

$16/hr

Eagle Aviation, a private Fixed Base Operation (FBO) founded in 1967 in Columbia, SC, is currently ... reliable customer service representative to work in the exciting Aviation Industry. Must be an ...

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How much do aviation customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for aviation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Aviation Customer Service Representatives?

Aviation Customer Service Representatives are professionals who assist passengers and clients at airports or for airline companies. Their responsibilities include checking in passengers, answering questions about flights, assisting with ticketing and baggage, and providing information about airport services. They play a key role in ensuring a smooth travel experience by offering courteous and efficient support. Additionally, they may handle passenger complaints, resolve issues, and coordinate with other airport staff to address customer needs. Excellent communication and problem-solving skills are essential for success in this role.

What are some common challenges faced by Aviation Customer Service Representatives when assisting passengers during irregular operations, such as delays or cancellations?

Aviation Customer Service Representatives often encounter heightened stress and frustration from passengers during irregular operations like flight delays or cancellations. Effectively managing these situations requires strong communication skills, empathy, and the ability to quickly problem-solve and coordinate with different airport teams. Representatives must remain calm under pressure, provide accurate information, and find solutions such as rebooking flights or arranging accommodations. Collaborating with airline operations and ground handling staff is essential to ensure seamless assistance and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as an Aviation Customer Service Representative, and why are they important?

To thrive as an Aviation Customer Service Representative, you generally need customer service experience, strong communication skills, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing platforms, and security protocols is commonly required, and some employers may prefer certifications like IATA. Outstanding interpersonal skills, patience, and the ability to handle stressful situations help set top performers apart. These abilities are vital for ensuring a positive passenger experience, resolving issues efficiently, and maintaining smooth airport operations.
More about Aviation Customer Service Representative jobs
What cities are hiring for Aviation Customer Service Representative jobs? Cities with the most Aviation Customer Service Representative job openings:
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Aviation Customer Service Representative jobs near you
Infographic showing various Aviation Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 41% Full Time, 58% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Aviation Front Desk Customer Service Representative - Full Time Job

Atlantic Aviation FBO Services, Inc.

Ketchikan, AK

$21.50/hr

Other

Posted 25 days ago

Job description


Aviation Front Desk Customer Service Representative - Full Time JobKetchikan, AK
Apply Now
Why You'll Love This Aviation Front Desk Customer Service Representative JobDid you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic Aviation at KTNin Ketchikan, AK may be perfect for you!
Pay:$21.50 / hour
Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty
In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations' flight departments and high-profile clients! In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.
Use your experience and outgoing personality to build a career in aviation you areexcitedaboutand applyfor the Front Desk Customer Service Representative job today!
Front Desk Customer Service Representative Responsibilities
  • Provide customers with professional service and assistance
  • Making hotel and catering reservations for inbound and outbound aircraft
  • Processing customer purchases and fuel transactions
  • Work closely with line service personnel and pilots, ensuring all customer service needs are met
  • Occasional travel may be required to support another Atlantic location.
  • You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.

Front Desk Customer Service Representative Qualifications
  • Customer service/hospitality experience
  • High school diploma or GED certificate
  • 18 years of age
  • A valid state driver's license
  • Ability to comprehend and perform basic math calculations
We maintain a drug-free workplace and perform pre-employment substance testing.
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