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Experience Associate Jobs (NOW HIRING)

Army & Air Force Exchange Service

$14.50 - $19.25/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

STORD

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

Customer Experience Associate (CEA I) The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication ...

Weis

Customer Experience Associate

Hazleton, PA

$16.25 - $21.75/hr

Location Address: 100 Weis Lane ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...

Weis Markets

Customer Experience Associate

Montgomery, PA · On-site

$15.25 - $20.50/hr

Location Address: 2186 State Route 54 ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis

Customer Experience Associate

Fogelsville, PA · On-site

$15.25 - $20.25/hr

Location Address: 7801 Glenlivet West Drive ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis

Customer Experience Associate

Chambersburg, PA

$16.50 - $22/hr

Location Address: 1056 Wayne Avenue ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis Markets

Customer Experience Associate

Elizabethtown, PA · On-site

$14.75 - $19.75/hr

Location Address: 1629 South Market Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Hanover, PA · On-site

$15.75 - $21.25/hr

Location Address: 1424 Baltimore Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Callaway, MD · On-site

$15/hr

Location Address: 20995 Point Lookout Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis

Customer Experience Associate

Fredericksburg, VA

$12.77/hr

Location Address: 7100 Salem Fields Boulevard ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Dundalk, MD · On-site

$15/hr

Location Address: 7848 Wise Ave ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...

Weis

Customer Experience Associate

Middletown, DE · On-site

$15/hr

Location Address: 935 McKim Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis Markets

Customer Experience Associate

York, PA · On-site

$16.25 - $21.75/hr

Location Address: 2400 East Market Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Nanticoke, PA · On-site

$15.75 - $21/hr

Location Address: 1 Weis Plaza ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...

Weis Markets

Customer Experience Associate

Elizabethtown, PA · On-site

$14.75 - $19.75/hr

Location Address: 1629 South Market Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Nanticoke, PA · On-site

$15.75 - $21/hr

Location Address: 1 Weis Plaza ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...

Weis Markets

Customer Experience Associate

Sunbury, PA · On-site

$14.25 - $19/hr

Location Address: 1100 North Fourth Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Shamokin, PA · On-site

$15.75 - $21/hr

Location Address: 339 West Walnut Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

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All JobsExperience Associate Jobs

Experience Associate information

See salary details

$10

$19

$33

How much do experience associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for experience associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is an experience associate?

Experience Associates are professionals who provide support and assistance to ensure customers or clients have a positive experience with a company’s products or services. Their responsibilities often include greeting visitors, answering inquiries, resolving issues, and facilitating efficient service delivery. Experience Associates typically work in customer-facing roles in industries such as retail, hospitality, and corporate environments. They play a key role in representing the company’s brand and values while ensuring customer satisfaction.

How does an experience associate typically interact with other departments in a customer-focused organization?

Experience Associates often serve as a vital link between customers and various internal teams, such as sales, support, and product development. They regularly collaborate with these departments to resolve customer issues, relay feedback, and ensure a seamless customer journey. This cross-functional communication not only enhances the customer experience but also gives Experience Associates valuable insights into different areas of the business, supporting skill development and potential career growth within the organization.

What are the key skills and qualifications needed to thrive as an experience associate, and why are they important?

To thrive as an Experience Associate, you generally need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office tools is often expected. Excellent communication, problem-solving abilities, and a positive attitude help you stand out in engaging with clients and team members. These skills ensure exceptional customer interactions, efficient operations, and a welcoming environment that supports organizational goals.

What is the difference between Experience Associate vs Customer Service Representative?

AspectExperience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer additional certifications
Work EnvironmentCorporate offices, retail, or event settings; focus on client or guest experienceCall centers, retail stores, or service desks; direct customer interaction
Employer & Industry UsageUsed across hospitality, retail, and corporate sectors to enhance customer engagementCommon in retail, telecommunications, and service industries for handling customer inquiries

While both roles involve customer interaction, an Experience Associate typically focuses on creating positive experiences in retail or hospitality settings, often requiring a background in customer service. A Customer Service Representative primarily handles inquiries and resolves issues via phone or in person. The roles overlap in communication skills but differ in scope and environment.

What cities are hiring for Experience Associate jobs? Cities with the most Experience Associate job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
What states have the most Experience Associate jobs? States with the most job openings for Experience Associate jobs include:
Experience Associate jobs near you
Infographic showing various Experience Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $41,327 per year, or $19.9 per hour.

Customer Experience Associate

Jack Entertainment

Cleveland, OH

$16 - $21.25/hr

Full-time

Re-posted 15 days ago

Jack Entertainment rating

6.6

Company rating: 6.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

99th of 162 rated casinos

Job description

The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.

Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand. 

Essential Functions 

  • Provide excellent customer service via chat, email, and phone.
  • Resolve complaints in a timely and efficient manner.
  • Work with multiple teams to improve the customer experience.
  • Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
  • Stay current on all offerings and promotions.
  • Escalate problems as they arise.
  • Constantly evaluate opportunities to enhance the customer journey.
  • Review identification documents for verification.
  • Maintain strict confidentiality of account information.
  • Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities.
  • Advise players on responsible gaming tools and act proactively on player's gaming patterns.
  • Troubleshoot any technical issues.
  • Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
  • Participate in the testing of new products and services.
  • Perform additional duties as assigned.

Knowledge, Skills & Abilities 

  • Self-starter with the ability to positively influence team members.
  • This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
  • Online troubleshooting technical issues relating to customers and products.
  • Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.   
  • Goal-driven with strong problem-solving and organizational skills.
  • Proficient working knowledge of computer programs.
  • Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
  • Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance. 

Education and Experience 

  • Bachelor’s degree preferred
  • Minimum one year of previous inbound call center experience
  • Type 40 words per minute
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
  • At least 21 years of age.

Required Certification/License

  • This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

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