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Experience Associate Jobs in Wisconsin (NOW HIRING)

Exaways Corporation

Customer Experience Associate

Pewaukee, WI · On-site

$16.25 - $21.50/hr

Customer Experience Associate Location: Pewaukee, WI Job Type: 1 to 2 days remote and rest onsite. POSITION SUMMARY The Customer Experience (CX) Associate role is the critical tactical execution role ...

Halma plc

Customer Experience Associate

Sussex, WI · On-site

$16 - $21.50/hr

Customer Experience Associate Help grow a safer, cleaner, healthier future for everyone, every day. Why join AVIRE? Do you have an entrepreneurial mindset? Do you like being part of high growth, high ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$15/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

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Experience Associate information

What is an experience associate?

Experience Associates are professionals who provide support and assistance to ensure customers or clients have a positive experience with a company’s products or services. Their responsibilities often include greeting visitors, answering inquiries, resolving issues, and facilitating efficient service delivery. Experience Associates typically work in customer-facing roles in industries such as retail, hospitality, and corporate environments. They play a key role in representing the company’s brand and values while ensuring customer satisfaction.

How does an experience associate typically interact with other departments in a customer-focused organization?

Experience Associates often serve as a vital link between customers and various internal teams, such as sales, support, and product development. They regularly collaborate with these departments to resolve customer issues, relay feedback, and ensure a seamless customer journey. This cross-functional communication not only enhances the customer experience but also gives Experience Associates valuable insights into different areas of the business, supporting skill development and potential career growth within the organization.

What are the key skills and qualifications needed to thrive as an experience associate, and why are they important?

To thrive as an Experience Associate, you generally need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office tools is often expected. Excellent communication, problem-solving abilities, and a positive attitude help you stand out in engaging with clients and team members. These skills ensure exceptional customer interactions, efficient operations, and a welcoming environment that supports organizational goals.

What is the difference between Experience Associate vs Customer Service Representative?

AspectExperience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer additional certifications
Work EnvironmentCorporate offices, retail, or event settings; focus on client or guest experienceCall centers, retail stores, or service desks; direct customer interaction
Employer & Industry UsageUsed across hospitality, retail, and corporate sectors to enhance customer engagementCommon in retail, telecommunications, and service industries for handling customer inquiries

While both roles involve customer interaction, an Experience Associate typically focuses on creating positive experiences in retail or hospitality settings, often requiring a background in customer service. A Customer Service Representative primarily handles inquiries and resolves issues via phone or in person. The roles overlap in communication skills but differ in scope and environment.

What are the most commonly searched types of Experience jobs in Wisconsin? The most popular types of Experience jobs in Wisconsin are:
Experience Associate jobs near you
Infographic showing various Experience Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Customer Experience Associate

Exaways Corporation

Pewaukee, WI • On-site

$16.25 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Customer Experience Associate
Location: Pewaukee, WI
Job Type: 1 to 2 days remote and rest onsite.
POSITION SUMMARY
The Customer Experience (CX) Associate role is the critical tactical execution role within Customer
Experience. A CX Associate's primary responsibility focuses on executing and facilitating customer
orders and quote requests. Execution and communication are critical to retaining our customers by
delivering a great experience in this role.
ESSENTIAL DUTIES
• Order entry
• Quote Delivery
• Inbound and outbound call activity
• Cross-functional communication with internal business partners
• Communication with the customer to facilitate product order or quoting
• Proactive communication if order status changes and requires customer
engagement
• Uncovering potential sales opportunities and leads
• Utilizing upsell technologies to grow the business beyond the current state
SUPERVISORY RESPONSIBILITIES
• This position does not require supervisory responsibilities.
REQUIRED SKILLS/ABILITIES
• High School Diploma or beyond
• 3+ years of sales and/or account management experience
• Microsoft Office (including Outlook, Excel, etc.), ERP Systems, CRM Knowledge
EVEN BETTER IF YOU HAVE...
• Bachelor's degree
• 0-5 years of customer success or customer service experience
• Knowledge of fluid power systems
• Fluid power systems training/certifications
• Knowledge of the MRO (maintenance, repair, and operations) industry
PHYSICAL REQUIREMENTS
The physical requirements for this position are typical for a sedentary office environment, including
considerable time spent in a stationary position, at a desk using a computer terminal and keyboard.
Movement about the office and standing are required occasionally.
WORK ENVIRONMENT
The work environment for this position is typical for an office, including protection from
weather conditions and usual office equipment noise.
The above is intended to describe the general content of and requirements of this job. It is not to be
construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in
this job description restricts management's right to assign or reassign duties and responsibilities to
this job at any time. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
WHAT WE OFFER
Along with competitive compensation and career advancement opportunities, we offer a
comprehensive total rewards package. Qualifying employees receive:
• Medical, dental, and vision coverage
• Company paid life and AD&D coverage
• Company paid short- and long-term disability coverage
• Voluntary benefit products
• 401(k) retirement savings plan with a generous company match
• Generous PTO allowances and paid holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Voting Leave
• Parental Leave

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