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Executive Offshore Call Center Jobs (NOW HIRING)

VITRA Health

Call Center Manager

Boston, MA

$110K - $120K/yr

... Executive Leadership to ensure clients receive timely, uninterrupted services while supporting ... The Call Center Manager is accountable for department performance, service delivery metrics ...

Vitra Health

Call Center Manager

Boston, MA · On-site

$110K - $120K/yr

... Executive Leadership to ensure clients receive timely, uninterrupted services while supporting ... The Call Center Manager is accountable for department performance, service delivery metrics ...

Verida Inc

Call Center Manager (WI)

Villa Rica, GA · On-site

... communication with executive leadership regarding operational risks, staffing challenges ... volume call center or operations environments in regulated, service-driven settings, with ...

Vitra Health

Call Center Manager

Boston, MA · On-site

$110K - $120K/yr

... Executive Leadership to ensure clients receive timely, uninterrupted services while supporting ... The Call Center Manager is accountable for department performance, service delivery metrics ...

R+L Carriers

Call Center CSR

Phoenix, AZ · On-site

$15.50 - $19.75/hr

Call Center Clerk R+L Carriers is seeking highly organized, detail-oriented Call Center Clerks to ... The chosen candidate will provide a variety of executive administrative functions to support the ...

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Executive Offshore Call Center information

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$26.5K

$93.6K

$184K

How much do executive offshore call center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for executive offshore call center in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by executive offshore call center employees, and how can they be addressed?

Executive Offshore Call Center employees often encounter challenges such as managing time zone differences, overcoming language or cultural barriers, and adapting to varying client expectations. Effective communication and continuous training can help bridge these gaps. Additionally, working closely with onshore teams and leveraging collaboration tools fosters a supportive environment, making it easier to handle complex customer inquiries and deliver high-quality service.

What is the difference between Executive Offshore Call Center vs Customer Service Representative?

AspectExecutive Offshore Call CenterCustomer Service Representative
CredentialsHigh school diploma, relevant experience, sometimes certificationsHigh school diploma or equivalent, training provided
Work EnvironmentRemote or offshore call centers, international teamsOn-site or remote customer support centers
Industry UsageCommon in BPO, outsourcing, international customer supportRetail, telecom, tech support, various sectors
Search & Comparison IntentUnderstanding roles in offshore call centers, career optionsEntry-level customer support roles, job opportunities

The Executive Offshore Call Center typically involves managing or overseeing offshore customer support teams, requiring more experience and sometimes certifications. Customer Service Representatives focus on direct customer interactions, often with less experience needed. Both roles are integral to customer support industries but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as an executive offshore call center agent?

To thrive as an Executive Offshore Call Center agent, you need excellent verbal and written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes industry-specific certifications is typically required. Outstanding interpersonal skills, patience, and the ability to handle high-pressure situations help you stand out in this role. These skills are crucial for delivering exceptional customer service, resolving issues efficiently, and maintaining client satisfaction in a global, fast-paced environment.

What is an executive offshore call center?

An Executive Offshore Call Center is a facility located in a foreign country that handles customer service, sales, or support calls on behalf of organizations, often managed at a senior or executive level. These centers employ skilled professionals who can provide high-quality service at a lower cost due to the location’s economic advantages. Executive management oversees strategic operations, ensuring quality assurance, performance monitoring, and compliance with client standards. Offshore call centers are commonly used by businesses to enhance efficiency and scale operations globally while maintaining cost-effectiveness.
More about Executive Offshore Call Center jobs

What cities are hiring for Executive Offshore Call Center jobs?

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What are the most commonly searched types of Offshore Call Center jobs?

The most popular types of Offshore Call Center jobs are:

What states have the most Executive Offshore Call Center jobs?

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Executive Offshore Call Center jobs near you
Infographic showing various Executive Offshore Call Center job openings in the United States as of August 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $93,552 per year, or $45 per hour.

Call Center Manager - Houston (348/o)

Denovo Review

Houston, TX • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

National, award winning plaintiff litigation firm that represents tens of thousands of clients in personal injury litigation, civil litigation, and mass torts including product liability, dangerous drugs and defective medical products is seeking an experienced, motivated, and highly organized Call Center Manager to lead the daily operations of their client service call center. This hands-on leadership role is critical in maintaining a positive, drama-free work environment while driving exceptional client satisfaction. The Call Center Manager will be responsible for overseeing staff, making real-time decisions, and ensuring performance goals are consistently met.

Key responsibilities include hiring and training team members, coaching agents, monitoring performance metrics, and ensuring compliance with industry standards. This role also requires effective cross-department communication and the ability to handle high-pressure situations with professionalism and resilience. By leveraging data-driven strategies and modern tools, the Call Center Manager will optimize workflow, enhance productivity, and support the professional growth of the team. Their leadership strengthens customer relationships and reinforces the company’s reputation. This is an onsite full-time role based out of the firm's Houston, Texas office location during normal business hours of 8:30 am – 5:00 pm.

Duties include:

  • Train new call center representatives.
  • Provide ongoing coaching and mentorship, especially during challenging client interactions.
  • Analyze call center performance data and prepare regular reports for upper management.
  • Evaluate staff effectiveness through annual reviews and as-needed assessments.
  • Lead team meetings and deliver presentations to company executives.
  • Set and monitor monthly, quarterly, and annual performance goals and KPIs.
  • Create and maintain work schedules to ensure adequate staffing and coverage.
  • Develop and implement operational strategies to increase efficiency and improve service quality.
  • Handle escalated client issues and implement solutions for client retention.
  • Identify and solve call center problems of efficiency or client satisfaction.
  • Motivate and guide team members.

Qualifications:

  • Education
    • Bachelor’s degree in Communications, Business Management, or a related field preferred.
    • High school diploma with extensive call center or leadership experience may be considered.
  • Experience
    • 3+ years in customer service or call center operations.
    • 1–2 years in a supervisory or managerial role, ideally within a call center environment.
    • Experience in a legal setting is preferred but not required.
    • Fluency in Spanish is required.
  • Skills & Competencies
    • Exceptional leadership and interpersonal skills.
    • Professional, approachable, and committed to fostering a respectful, drama-free workplace.
    • Ability to multitask, prioritize, and stay organized in a fast-paced setting.
    • Calm under pressure and able to handle high-stress situations effectively.
    • In-depth understanding of customer service principles and company policies.
    • Excellent understanding of technology, software applications, and phone and computer systems.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and familiarity with legal software (case management, document management, billing software) is a plus.
    • Strong written and verbal communication skills.
    • Excellent attention to detail, with the ability to prioritize tasks and manage time effectively.

Benets

  • Competitive salary and potential bonuses.
  • Comprehensive benefits package (health, dental, vision, etc.).
  • Opportunity to grow a call center.
  • Paid time off.
  • Paid holidays.