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Executive Offshore Call Center Jobs (NOW HIRING)

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... You will work closely with executive leadership to foster a high-performance culture, optimize ...

MCI Careers

Call Center Director

Wichita, KS · On-site

You will work closely with executive leadership to foster a high-performance culture, optimize ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

You will work closely with executive leadership to foster a high-performance culture, optimize ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Director

Wichita, KS

You will work closely with executive leadership to foster a high-performance culture, optimize ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

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Executive Offshore Call Center information

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$26.5K

$93.6K

$184K

How much do executive offshore call center jobs pay per year?

As of Sep 6, 2026, the average yearly pay for executive offshore call center in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is an executive offshore call center?

An Executive Offshore Call Center is a facility located in a foreign country that handles customer service, sales, or support calls on behalf of organizations, often managed at a senior or executive level. These centers employ skilled professionals who can provide high-quality service at a lower cost due to the location’s economic advantages. Executive management oversees strategic operations, ensuring quality assurance, performance monitoring, and compliance with client standards. Offshore call centers are commonly used by businesses to enhance efficiency and scale operations globally while maintaining cost-effectiveness.

What are the key skills and qualifications needed to thrive as an executive offshore call center agent?

To thrive as an Executive Offshore Call Center agent, you need excellent verbal and written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes industry-specific certifications is typically required. Outstanding interpersonal skills, patience, and the ability to handle high-pressure situations help you stand out in this role. These skills are crucial for delivering exceptional customer service, resolving issues efficiently, and maintaining client satisfaction in a global, fast-paced environment.

What are some common challenges faced by executive offshore call center employees, and how can they be addressed?

Executive Offshore Call Center employees often encounter challenges such as managing time zone differences, overcoming language or cultural barriers, and adapting to varying client expectations. Effective communication and continuous training can help bridge these gaps. Additionally, working closely with onshore teams and leveraging collaboration tools fosters a supportive environment, making it easier to handle complex customer inquiries and deliver high-quality service.

What is the difference between Executive Offshore Call Center vs Customer Service Representative?

AspectExecutive Offshore Call CenterCustomer Service Representative
CredentialsHigh school diploma, relevant experience, sometimes certificationsHigh school diploma or equivalent, training provided
Work EnvironmentRemote or offshore call centers, international teamsOn-site or remote customer support centers
Industry UsageCommon in BPO, outsourcing, international customer supportRetail, telecom, tech support, various sectors
Search & Comparison IntentUnderstanding roles in offshore call centers, career optionsEntry-level customer support roles, job opportunities

The Executive Offshore Call Center typically involves managing or overseeing offshore customer support teams, requiring more experience and sometimes certifications. Customer Service Representatives focus on direct customer interactions, often with less experience needed. Both roles are integral to customer support industries but differ in responsibilities and work environment.

More about Executive Offshore Call Center jobs

What cities are hiring for Executive Offshore Call Center jobs?

Cities with the most Executive Offshore Call Center job openings:

What are the most commonly searched types of Offshore Call Center jobs?

The most popular types of Offshore Call Center jobs are:

What states have the most Executive Offshore Call Center jobs?

States with the most job openings for Executive Offshore Call Center jobs include:

What job categories do people searching Executive Offshore Call Center jobs look for?

The top searched job categories for Executive Offshore Call Center jobs are:

Executive Offshore Call Center jobs near you
Infographic showing various Executive Offshore Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Call Center Manager

Rodenhiser Home Services Inc

Holliston, MA • On-site

$75K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Salary Range: $75,000 - $105,000
At Rodenhiser Home Services, we've built a 90-year legacy on one powerful promise:
Nice People. Great Service.
And that experience begins the moment the phone rings.
Scope
The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home Services' Customer Service Department. This role ensures exceptional customer experience from the first point of contact through appointment scheduling, communication, and follow-up.
The Call Center Manager oversees a team of Customer Service Representatives, drives performance through coaching and development, manages customer escalations, and partners closely with Dispatch, Service Managers, Install Operations, Sales, and Executive Leadership to ensure seamless communication and operational efficiency.
This position plays a critical role in maintaining Rodenhiser's reputation for "Nice People. Great Service." by ensuring customers receive prompt, empathetic, and professional service during both routine and emergency situations.
ESSENTIAL FUNCTIONS
Team Leadership & Development
  • Lead, coach, and develop a team of Customer Service Representatives in a high-volume call center environment.
  • Conduct onboarding, training, and ongoing skills development for new and existing CSRs.
  • Facilitate regular team huddles, one-on-one coaching sessions, and performance reviews.
  • Monitor call quality and provide constructive feedback to improve customer communication, empathy, and booking effectiveness.
  • Create and maintain training materials, quick-reference guides, and departmental playbooks.
  • Support staffing, scheduling, and coverage planning during seasonal peaks and emergency events.
Customer Experience Management
  • Ensure every customer interaction reflects Rodenhiser's service standards and core values.
  • Handle complex customer concerns, complaints, warranty questions, billing issues, and service escalations with professionalism and urgency.
  • Empower CSRs to build trust, demonstrate empathy, and confidently guide customers through service options.
  • Identify opportunities to improve the customer journey through proactive communication and process enhancements
Operational Management
  • Oversee inbound and outbound call activity to ensure service level goals and response times are achieved.
  • Partner with Dispatch to align technician availability with customer demand and emergency service priorities.
  • Coordinate with Service Managers, Install Operations, and Sales teams to ensure accurate communication and timely resolution of customer needs.
  • Monitor and manage departmental workflows including calls, tasks, emails, service mailboxes, bookings, and follow-up communications.
  • Ensure adherence to company policies, service procedures, and emergency dispatch protocols.
  • Is), including conversion rates, call volume, queue adherence, average handle time, abandoned calls, and customer satisfaction metrics.
Performance & Reporting
  • Track and analyze key performance indicators (KP
  • Prepare and present clear, actionable reports for leadership on team performance, operational trends, and improvement initiatives.
  • Use data to identify coaching opportunities, staffing needs, and process improvements.
  • Drive accountability while fostering a positive, supportive team culture.
Process Improvement
  • Develop, document, and maintain standard operating procedures (SOPs) for customer service operations.
  • Lead initiatives to improve communication consistency across email, task management systems, Microsoft Teams, and other operational platforms.
  • Collaborate with leadership on workflow optimization, technology enhancements, and customer experience initiatives.
  • Continuously evaluate departmental processes to reduce errors, eliminate duplication, and improve efficiency.
QUALIFICATIONS
Experience
  • 7+ years of customer service experience, preferably in a residential home services environment (HVAC, plumbing, electrical, or related field).
  • 5+ years of leadership or supervisory experience in a call center or customer service operation.
  • Demonstrated success coaching teams to achieve performance and customer satisfaction goals.
Knowledge, Skills & Abilities
  • Strong leadership, coaching, and conflict-resolution skills.
  • Exceptional verbal and written communication abilities.
  • Ability to remain calm and decisive in high-pressure situations, including after-hours emergency service coordination.
  • Highly organized with excellent follow-through and attention to detail.
  • Proficient with Microsoft Office, customer management software, dispatch systems, and communication platforms such as Microsoft Teams.
  • Ability to analyze data, identify trends, and implement corrective actions.
  • Strong collaboration skills with cross-functional teams and all levels of the organization.
WORKING CONDITIONS
  • Professional office environment with frequent interaction across multiple departments.
  • Standard business hours with flexibility to work additional hours during periods of high volume, severe weather events, or operational emergencies.
  • Fast-paced environment requiring frequent multitasking and prioritization.
PHYSICAL REQUIREMENTS
  • Primarily seated with frequent use of a computer, telephone, and other office equipment.
  • Occasional standing, walking, bending, reaching, and lifting of up to 15 pounds.
  • Ability to read, analyze, and communicate information effectively in both written and verbal formats.
  • This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Rodenhiser Home Services reserves the right to modify or assign additional responsibilities as business needs require.

Who You Are
  • Highly motivated - friendly, composed, and confident on the phone.
  • Detail-oriented, organized, and able to handle multiple priorities.
  • A problem solver with analytical skills.
  • A great communicator with strong verbal and written communication skills.
  • IT competent: proficient with computer and phone systems.
  • High school education or equivalent.
  • Two years' proven track record in customer service, preferred.
What We Offer
  • A career with purpose and growth in a respected, family-owned business.
  • A supportive team that takes pride in helping clients and each other.
  • Leadership that values your voice, your time, and your future.
  • A culture where Nice People deliver Great Service - and it starts with you.
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $75,000 - $105,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package:
  • Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
  • Time Off: Paid Vacation, Holidays, Parental Leave
  • Financial: 401(k) match
  • Growth: Tuition reimbursement, career development
  • Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.

Apply