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Non Profit Call Center Jobs (NOW HIRING)

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

We go beyond creating jobs alone and provide essential resources to our Family of Nonprofits and ... Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ...

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Non Profit Call Center information

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How much do non profit call center jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for non profit call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents in a non profit call center, and how are they typically supported?

Agents in non-profit call centers often handle emotionally charged conversations, such as assisting individuals in crisis or soliciting donations for sensitive causes. This requires strong communication skills, empathy, and resilience. To support agents, non-profit organizations generally provide thorough training, regular supervision, and access to resources such as counseling or peer support groups. Team huddles and ongoing feedback are also common, creating a collaborative environment where staff can share best practices and address challenges together.

What are the key skills and qualifications needed to thrive as a non profit call center representative?

To thrive as a Non Profit Call Center Representative, you need strong communication skills, active listening, and a passion for the organization's mission, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Compassion, patience, and problem-solving skills help representatives build rapport and effectively address caller concerns. These abilities are essential for fostering positive donor relationships, increasing support, and advancing the nonprofit's goals.

What is a non profit call center?

A non profit call center is a support center operated by a nonprofit organization to handle phone calls related to their mission, services, or fundraising efforts. These call centers typically assist with outreach, donor relations, volunteer coordination, and providing information about the organization’s programs. Unlike commercial call centers, their primary goal is to support the nonprofit’s objectives rather than generate profit. Staff may be paid employees or volunteers, and the environment often emphasizes compassion, service, and community impact.

What is the difference between Non Profit Call Center vs Fundraising Call Center Representative?

AspectNon Profit Call CenterFundraising Call Center Representative
CredentialsCustomer service skills, nonprofit sector knowledgeCustomer service skills, fundraising training
Work EnvironmentCall centers supporting nonprofit missionsCall centers focused on soliciting donations
Employer & IndustryNonprofit organizations, charitiesFundraising firms, nonprofit organizations
Search & Comparison IntentUnderstanding nonprofit call center rolesDifferences in fundraising roles

While both roles involve outbound and inbound calls, a Non Profit Call Center primarily supports nonprofit missions through various services, whereas a Fundraising Call Center Representative focuses on soliciting donations to fund nonprofit activities. The skills and work environment overlap, but their main objectives differ.

More about Non Profit Call Center jobs
What cities are hiring for Non Profit Call Center jobs? Cities with the most Non Profit Call Center job openings:
What states have the most Non Profit Call Center jobs? States with the most job openings for Non Profit Call Center jobs include:
What job categories do people searching Non Profit Call Center jobs look for? The top searched job categories for Non Profit Call Center jobs are:
Non Profit Call Center jobs near you
Infographic showing various Non Profit Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - Oshkosh Call Center

MDS COMMUNICATIONS CORPORATION

Oshkosh, WI • On-site

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 4 days ago

Job description

MDS Communications is looking to hire  Call Center Representatives!

Do you want the gratification of raising funds for well-respected nonprofit and charity organizations? Would you like to join the nation’s largest and most respected fundraising company? If so, please read on!

MDS Communications has been in business for 32 years and works for well known and admired organizations, including  Feeding America, The American Red Cross, Habitat for Humanity, Operation Smile,  and Special Olympics. 

Responsibilities of Call Center Representatives

  1. Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner that strengthens the connection between nonprofit and donor.
  2. Communicate with donors across the United States sharing important updates from our clients on the work they are doing
  3. Secure financial gifts from donors and prospective donors on behalf of our clients.
  4. Maintain minimum fundraising and productivity metrics.

Requirements of the Call Center Representatives

  1. Basic computer skills and familiarity
  2. A commitment and enthusiasm to the charitable and non-profit causes we represent

Benefits:

  1. Weekly paycheck
  2. $15.00-$16.00 per hour for 40 hours shifts (depending on schedule)
  3. 2023, MDS paid our agents $670,000 just in performance bonuses. Chance to earn weekly performance bonuses!
  4. Health insurance eligibility after just 2 months
  5. Paid time off
  6. Full and part time shifts available!
  7. Satisfaction of knowing that your work is making a difference!

Join Our Team where we change minds, touch hearts, and save lives worldwide! Apply now! Application takes just 3 minutes!

Apply