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Non Profit Call Center Jobs (NOW HIRING)

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

We go beyond creating jobs alone and provide essential resources to our Family of Nonprofits and ... Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

We go beyond creating jobs alone and provide essential resources to our Family of Nonprofits and ... Call Center Manager At Goodwill Industries Sacramento Valley & Northern Nevada, Inc. (Goodwill) you ...

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All JobsNon Profit Call Center Jobs

Non Profit Call Center information

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How much do non profit call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for non profit call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents in a non-profit call center, and how are they typically supported?

Agents in non-profit call centers often handle emotionally charged conversations, such as assisting individuals in crisis or soliciting donations for sensitive causes. This requires strong communication skills, empathy, and resilience. To support agents, non-profit organizations generally provide thorough training, regular supervision, and access to resources such as counseling or peer support groups. Team huddles and ongoing feedback are also common, creating a collaborative environment where staff can share best practices and address challenges together.

What are the key skills and qualifications needed to thrive as a Non Profit Call Center Representative, and why are they important?

To thrive as a Non Profit Call Center Representative, you need strong communication skills, active listening, and a passion for the organization's mission, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Compassion, patience, and problem-solving skills help representatives build rapport and effectively address caller concerns. These abilities are essential for fostering positive donor relationships, increasing support, and advancing the nonprofit's goals.

What is a Non Profit Call Center?

A non profit call center is a support center operated by a nonprofit organization to handle phone calls related to their mission, services, or fundraising efforts. These call centers typically assist with outreach, donor relations, volunteer coordination, and providing information about the organization’s programs. Unlike commercial call centers, their primary goal is to support the nonprofit’s objectives rather than generate profit. Staff may be paid employees or volunteers, and the environment often emphasizes compassion, service, and community impact.

What is the difference between Non Profit Call Center vs Fundraising Call Center Representative?

AspectNon Profit Call CenterFundraising Call Center Representative
CredentialsCustomer service skills, nonprofit sector knowledgeCustomer service skills, fundraising training
Work EnvironmentCall centers supporting nonprofit missionsCall centers focused on soliciting donations
Employer & IndustryNonprofit organizations, charitiesFundraising firms, nonprofit organizations
Search & Comparison IntentUnderstanding nonprofit call center rolesDifferences in fundraising roles

While both roles involve outbound and inbound calls, a Non Profit Call Center primarily supports nonprofit missions through various services, whereas a Fundraising Call Center Representative focuses on soliciting donations to fund nonprofit activities. The skills and work environment overlap, but their main objectives differ.

More about Non Profit Call Center jobs
What cities are hiring for Non Profit Call Center jobs? Cities with the most Non Profit Call Center job openings:
What states have the most Non Profit Call Center jobs? States with the most job openings for Non Profit Call Center jobs include:
What job categories do people searching Non Profit Call Center jobs look for? The top searched job categories for Non Profit Call Center jobs are:
Non Profit Call Center jobs near you
Infographic showing various Non Profit Call Center job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative-Family Call Center

Call Center Representative-Family Call Center

Parker Jewish Institute for Health Care and Rehabilitation

New Hyde Park, NY • On-site

$20 - $21/hr

Full-time

Posted 28 days ago

Job description

Call Center Representative-Family Call Center
The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals in our Family Call Center.
Parker's Family Call Center is an important communications link for family members of our patients and residents, providing excellent customer service and serving as a dedicated hot line to address patient and family concerns.
The Call Center Representative serves as the point of contact for questions, problem solving and as a resource for family members and loved ones calling the facility. He or she is responsible for providing accurate, prompt, friendly and courteous service and will manage calls from families, resolving or escalating concerns when necessary to provide excellent customer service.
Responsibilities Include:
  • Answer incoming calls and respond to voicemails in a timely manner
  • Answer questions, refer calls to other departments for follow up
  • Provide excellent follow through, to ensure all requests are handled and resolved in a satisfactory manner
  • Offer patient assistance and support
  • Utilize Salesforce Data Management System to log all incoming calls
  • Other responsibilities as needed

About Parker
The Parker Jewish Institute for Health Care and Rehabilitation, conveniently located on the Queens-Nassau County border in New Hyde Park, New York, is a non-profit health care facility that offers inpatient programs such as sub-acute/short term rehabilitation, long-term care and nursing home care, as well as community health services encompassing certified home health care and a comprehensive community hospice program that serves terminally ill patients in their own homes or in nursing facilities, including Parker's nursing home.
Quality care means hiring quality people, and Parker Jewish Institute for Health Care and Rehabilitation has a longstanding reputation for excellence and innovation in resident and patient care.
Why Work at Parker
  • Friendly, collaborative team environment and exciting career growth opportunities providing an opportunity to learn, grow and have an impact on the overall results
  • Excellent training and clinical education
  • Accessible via public transportation
  • Free parking on site for all staff
  • On-site cafeteria offering breakfast and lunch

Position Qualifications:
  • High School Diploma or equivalent
  • Prior experience working in a call center or high volume customer service role
  • Prior experience working in a health care environment a plus
  • Excellent communication skills
  • Proficient in Microsoft Office including Excel, data entry, documentation and report generation

Apply