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Exception Processing Associate Jobs (NOW HIRING)

Worldpay, Inc.

$21/hr

Processes exception items. Maintains inventory of remittance processing supplies. Prepares outgoing collection notices for negotiable instruments, e.g., bonds, food stamps, foreign items. Other ...

Hancock Whitney Bank

The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...

Hancock Whitney Bank

The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...

FIS

$21/hr

Processes exception items. Maintains inventory of remittance processing supplies. Prepares outgoing collection notices for negotiable instruments, e.g., bonds, food stamps, foreign items. Other ...

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How much do exception processing associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for exception processing associate in the United States is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $20.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by Exception Processing Associates and how can they be effectively managed?

Exception Processing Associates often encounter complex or unusual transactions that fall outside standard procedures, requiring keen attention to detail and strong problem-solving skills. Managing tight deadlines, ensuring compliance, and communicating clearly with other departments are common challenges. Staying organized, proactively seeking clarification, and leveraging internal resources or escalation protocols can help associates navigate these situations efficiently while minimizing errors. Regular collaboration with team members and ongoing training also contribute to effective exception handling.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, or senior executives, often requiring advanced skills, certifications, or extensive experience. Certain freelance or contract positions in fields like software development, finance, or consulting may also reach this earning level, especially with significant expertise or a strong client base.

What jobs in the US pay 300,000 a year?

Exception Processing Associates typically do not earn $300,000 annually; such high salaries are usually found in executive, specialized medical, or senior technology roles. High-paying jobs often require advanced skills, extensive experience, or leadership positions. For most roles, reaching a $300,000 salary involves significant responsibility and expertise beyond entry-level positions.

What are the key skills and qualifications needed to thrive as an Exception Processing Associate, and why are they important?

To thrive as an Exception Processing Associate, you need strong analytical skills, attention to detail, and familiarity with financial operations, often supported by a high school diploma or relevant experience. Proficiency in banking software, workflow management systems, and Microsoft Excel is typically required. Excellent problem-solving, communication, and organizational skills help individuals excel in resolving discrepancies and collaborating with team members. These abilities are crucial for ensuring the accuracy and efficiency of transaction processing and minimizing operational risks.

What job makes $10,000 a month without a degree?

An Exception Processing Associate typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. High-paying jobs that can reach this level often require specialized skills, experience, or certifications, such as sales, real estate, or certain entrepreneurial ventures. Most roles with this income level involve significant responsibility and expertise beyond entry-level positions.

What are Exception Processing Associates?

Exception Processing Associates are professionals who handle transactions or data that cannot be processed automatically within an organization's standard systems. They investigate discrepancies, resolve errors, and ensure that exceptions are addressed according to company policies and regulatory requirements. Their role is crucial in maintaining accuracy and efficiency in financial operations, banking, or any industry where automated processes sometimes require manual intervention.

What is the 3 month rule for jobs?

The 3 month rule in the context of an Exception Processing Associate typically refers to a probationary period of three months during which performance and suitability for the role are evaluated. This period allows employers to assess skills, accuracy, and reliability before confirming permanent employment or considering further training. It is common in roles requiring attention to detail and adherence to processing procedures.
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Exception Processing Associate jobs near you
Utilities Exception Processing Associate Manager | Chesapeake, VA | Onsite | 6-Month Contract

Utilities Exception Processing Associate Manager | Chesapeake, VA | Onsite | 6-Month Contract

Sutherland

Chesapeake, VA

Full-time

Posted 27 days ago

Job description

Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

Sutherland is seeking a Utilities Exception Processing Associate Manager who will be responsible for managing end-to-end utilities exception processing services. The role combines operational oversight across utilities service transfers, terminations, provider coordination, billing discrepancy resolution, and payments on behalf of failed sublessors. The role acts as the primary escalation and governance point, ensuring SLA adherence, compliance, and continuous improvement.

***NOTE, THIS IS AN ONSITE, 6-MONTH CONTRACT POSITION***

Key Responsibilities

  • Manage utilities exception processing services
  • Oversee utilities service terminations and transfers including validation, documentation, and final bill reconciliation
  • Act as primary liaison with utility providers, landlords, third-party bill payers, and sublease tenants
  • Manage utilities billing discrepancy resolution including CAM and shared cost allocations
  • Oversee payments on behalf of failed or defaulting sublessors in coordination with legal teams
  • Ensure SOP adherence, documentation accuracy, and maintenance of audit trails
  • Handle escalations related to service disruptions, disputes, and compliance risks
  • Support Phase 1 process documentation, SOP development, and knowledge base creation
  • Monitor SLAs, KPIs, exception volumes, and case aging
  • Prepare and review weekly, monthly, and quarterly performance reports
  • Drive process improvements, risk mitigation initiatives, and automation opportunities
  • Support client governance forums, business reviews, and transition activities
    Qualifications
    • Bachelor's degree in Finance, Accounting, Business Administration, or related field
    • 5+ years of experience in utilities operations, exception processing, or related functions
    • Minimum 2 years of experience in a Team Lead or supervisory role
    • Experience in BPO or Shared Services environment preferred
    • Exposure to real estate, lease management, utilities billing, or vendor management is a strong advantage
    • Must be able to work onsite in Chesapeake, VA AND be open to a 6-month contract position

    Skills and Competencies:

    • Strong people management and stakeholder management skills
    • Excellent written and verbal communication skills
    • Strong analytical and problem-solving abilities
    • Experience managing escalations and regulatory-sensitive processes
    • Good understanding of utilities billing, documentation, and compliance requirements
    • Advanced MS Excel and reporting expertise
    • Ability to work across time zones and manage cross-functional dependencies
      Additional Information

      All your information will be kept confidential according to EEO guidelines.

      EEOC and Veteran Documentation
      During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
      At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
      Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
      Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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