Exception Processing Associate Jobs in Canton, MI

How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Job Summary
The Associate Director of Student Academic Affairs provides leadership and operational oversight for academic policy petitions and academic integrity processes within the College of Literature, Science, and the Arts (LSA) at the University of Michigan. Reporting to the Director of Student Academic Affairs, the Associate Director plays a critical role in managing academic policy petition matters and academic integrity processes. They also assist in managing student support cases referred from the Dean of Students Office, while supporting SAA's ability to scale in response to sustained undergraduate enrollment growth.
The Office of Student Academic Affairs (SAA) plays an important role in the undergraduate educational mission of LSA. Sitting within LSA's Division of Undergraduate Education (UGED), SAA serves as an advocate and support for more than 19,000 undergraduate students across over 100 degree programs. SAA provides support to students, faculty, and staff who are navigating challenging situations and in creating an inclusive learning environment. The office also provides guidance on college academic policies, manages the exception process, and oversees the academic misconduct process for LSA. Lastly, SAA includes the degree auditing unit for the college which supports academic policy and registrar-associated functions.
Responsibilities*
The Associate Director of Student Records supports the Director in advancing the mission of the Office of Student Academic Affairs (SAA) and provides leadership and operational oversight for academic policy petition administration and academic integrity processes within the College of Literature, Science, and the Arts (LSA). The successful candidate will play a key role in managing academic policy petitions, overseeing academic integrity processes, and assisting with student support cases referred from the Dean of Students Office. They will collaborate closely with faculty, departments, advising units, and campus partners to support students navigating complex academic situations. The Associate Director will be expected to build strong cross-campus relationships, contribute to scalable and data-informed practices, and help advance student-centered academic affairs initiatives that support the undergraduate experience in the tradition of the liberal arts at the university.
Academic Policy, Integrity, and Student Support Administration and Leadership (60%)

• Overseeing academic integrity adjudication and procedural processes, while guiding and supporting the Coordinator of Academic Integrity in the adjudication of cases, procedural oversight and implementation of best practices related to academic integrity.
• Supports academic integrity education and prevention efforts, including the development of resources, training, and outreach for students, faculty, and staff.
• Assist the Director in coordinating and managing student support cases referred from the Dean of Students Office that intersect with academic standing, enrollment actions, and college policy.
• Ensure consistency, equity, and compliance in academic policy application and decision-making across cases.
• Provide guidance to faculty and departments navigating academic integrity issues and challenging student situations.
• Assess trends in academic policy actions, misconduct cases, and student support referrals and recommend process or policy improvements.

Operational and Strategic Support (25%)

• Provide senior-level operational support to student records and degree audit functions during peak enrollment and graduation periods.
• Assist in managing workflows related to academic standing actions, enrollment exceptions, and policy-based reviews.
• Support the development and refinement of procedures that mitigate institutional risk and ensure FERPA and policy compliance.
• Contribute to assessment and documentation efforts related to student academic affairs processes.

Collaboration and Institutional Partnerships (15%)

• Collaborate closely with the Dean of Students Office, advising units, departments, and other campus partners to coordinate student-centered interventions.
• Represent Student Academic Affairs on committees, working groups, and cross-functional initiatives as delegated by the Director.
• Support faculty- and staff-facing education related to academic integrity, policy application, and student support resources.

Supervision Received
General supervision is received from the Director of the Office of Student Academic Affairs.
Supervision Exercised
Functional and administrative supervision is exercised over 2-4 full-time professional staff.
Required Qualifications*

• Advanced degree in higher education, student affairs, or a related field.
• Progressively responsible professional experience (5+ years) in student academic affairs, student conduct, academic advising, student records, or a closely related area within higher education.
• Proven ability to manage complex and sensitive cases requiring sound judgment, discretion, and adherence to policy, equity, and confidentiality.
• Experience collaborating with faculty and academic departments, including providing guidance on policy interpretation and academic integrity concerns.
• Demonstrated ability to supervise, train, and develop staff.
• Proven track record of operational improvement and innovation.
• Knowledge of academic policies and governmental regulations, including FERPA
• Strong organizational and analytical skills, including the ability to manage multiple workflows, assess trends, and contribute to data-informed decision-making.
• Excellent written and verbal communication skills, with the ability to explain complex policies clearly to students, faculty, and staff.
• Commitment to equity, consistency, and student-centered practice in policy application and student support.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

In addition, LSA offers:

• Strong commitment to work/life balance
• Flexible work arrangements with respect to campus stakeholder needs
• Enhanced tuition support programs for LSA courses

Modes of Work
This position is eligible for a hybrid work mode. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Additional Information
As one of the worlds great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about LSAs Mission, Vision and Values, please visit lsa.umich.edu/strategicvision .
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
281229
Working Title
Associate Director of Student Academic Affairs
Job Title
Acad &/Or Res Prgm Ofcr Inter
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Exempt
Organizational Group
College Of Lsa
Department
LSA UG: Student Acad. Affairs
Posting Begin/End Date
8/05/2026 - 8/26/2026
Salary
$77,000.00 - $87,000.00
Career Interest
Administration