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Exception Processing Associate Jobs in Arizona (NOW HIRING)

Agility 360

Customer Service Associate (Banking)

Chandler, AZ · On-site

$14.75 - $20.50/hr

Customer Service Associate (Banking) - Chandler, AZ Agility 360 is searching for experienced ... Perform exception processing and resolve discrepancies with strong attention to detail * Apply ...

Agility 360

Customer Service Associate (Banking)

Chandler, AZ · On-site

$14.25 - $19.75/hr

Customer Service Associate (Banking) - Chandler, AZ Agility 360 is searching for experienced ... Perform exception processing and resolve discrepancies with strong attention to detail * Apply ...

Adecco

ICQA Specialist 1

Buckeye, AZ · On-site

$21/hr

Support exception processing for issues such as Not in Location, Duplicate Barcode, No-Read, and ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Home Depot

Asset Protection/Loss Prevention

Tucson, AZ · On-site

Review CCTV, audit EAS, exception reports and other available Company media to identify associates who may be engaging in dishonest activity on THD property; process individuals who commit theft and ...

Home Depot

Asset Protection/Loss Prevention

Mesa, AZ · On-site

Review CCTV, audit EAS, exception reports and other available Company media to identify associates who may be engaging in dishonest activity on THD property; process individuals who commit theft and ...

Home Depot

Asset Protection Specialist

Mesa, AZ · On-site

$19.75 - $21.25/hr

Review CCTV, audit EAS, exception reports and other available Company media to identify associates who may be engaging in dishonest activity on THD property; process individuals who commit theft and ...

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All JobsException Processing Associate JobsException Processing Associate Jobs in Arizona

Exception Processing Associate information

What challenges do exception processing associates face and how can they be managed?

Exception Processing Associates often encounter complex or unusual transactions that fall outside standard procedures, requiring keen attention to detail and strong problem-solving skills. Managing tight deadlines, ensuring compliance, and communicating clearly with other departments are common challenges. Staying organized, proactively seeking clarification, and leveraging internal resources or escalation protocols can help associates navigate these situations efficiently while minimizing errors. Regular collaboration with team members and ongoing training also contribute to effective exception handling.

What skills and qualifications are needed to be an exception processing associate?

To thrive as an Exception Processing Associate, you need strong analytical skills, attention to detail, and familiarity with financial operations, often supported by a high school diploma or relevant experience. Proficiency in banking software, workflow management systems, and Microsoft Excel is typically required. Excellent problem-solving, communication, and organizational skills help individuals excel in resolving discrepancies and collaborating with team members. These abilities are crucial for ensuring the accuracy and efficiency of transaction processing and minimizing operational risks.

What is an exception processing associate?

Exception Processing Associates are professionals who handle transactions or data that cannot be processed automatically within an organization's standard systems. They investigate discrepancies, resolve errors, and ensure that exceptions are addressed according to company policies and regulatory requirements. Their role is crucial in maintaining accuracy and efficiency in financial operations, banking, or any industry where automated processes sometimes require manual intervention.
What are popular job titles related to Exception Processing Associate jobs in Arizona? For Exception Processing Associate jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Exception Processing Associate jobs in Arizona look for? The top searched job categories for Exception Processing Associate jobs in Arizona are:
What cities in Arizona are hiring for Exception Processing Associate jobs? Cities in Arizona with the most Exception Processing Associate job openings:
Exception Processing Associate jobs near you

Customer Service Associate (Banking)

Agility 360

Chandler, AZ • On-site

$14.75 - $20.50/hr

Other

Re-posted 19 days ago

Job description

Customer Service Associate (Banking) - Chandler, AZ
Agility 360 is searching for experienced Customer Service Associates for a contract position with our client located in Chandler, AZ. The ideal candidates will posses a strong background in call center and customer service, with experience in Banking - Home Owners Associations (HOAs) experience is also preferred. As an integral part of the team, you will hold a pivotal role connecting with clients to deliver exceptional customer service. Your dedication to service excellence will be unwavering, and you'll find fulfillment in embracing challenges that allow your exceptional attention to detail and critical thinking skills to shine. Your primary responsibilities will include supporting onboarding, relationship banking support, handling inbound and outbound calls, treasury & payments (ACH, wires, positive pay, lockbox), and exception processing.
Job Responsibilities:
  • Deliver exceptional customer service by interacting directly with clients via inbound and outbound calls, chats, and emails
  • Support customer onboarding processes and ensure a smooth experience
  • Provide relationship banking support to maintain and strengthen client relationships
  • Handle and resolve customer inquiries, issues, and service requests in a timely manner
  • Manage treasury and payment operations, including ACH transactions, wire transfers, positive pay, and lockbox services
  • Perform exception processing and resolve discrepancies with strong attention to detail
  • Apply critical thinking skills to troubleshoot problems and provide effective solutions
  • Maintain accurate records and documentation of customer interactions and transactions
  • Collaborate with internal teams to ensure efficient service delivery and issue resolution
  • Uphold high standards of service excellence in a fast-paced call center environment
Experience:
  • High school diploma, GED or equivalent is required; bachelor's degree preferred
  • 2+ years previous experience in customer support/call center role required
  • 2+ years of Tax/Banking/Mortgage/Real Estate Industry experience preferred
  • Familiarity with Homeowners Associations (HOA) services and support is a plus
  • Experience supporting client onboarding processes and account setup
  • Working knowledge of treasury and payment operations, including ACH, wire transfers, positive pay, and lockbox services
  • Proven ability to perform exception processing and resolve transaction discrepancies
  • Strong problem-solving and critical thinking skills with the ability to handle complex customer inquiries
  • Exceptional attention to detail and accuracy in processing financial transactions and documentation
  • Experience maintaining customer records and documenting interactions in CRM or internal systems
  • Ability to multitask and work efficiently in a fast-paced, deadline-driven environment
  • Strong communication skills with a focus on delivering high-quality customer experiences
  • Demonstrated ability to build and maintain client relationships

Physical Requirements:
  • Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
  • Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
  • May be required to drive for business purposes and must hold a valid driver's license in good standing and maintain personal auto insurance in compliance with local or state requirements.
  • Ability to work in a fast-paced, occasionally noisy, or distracting environment.

Job Details:
  • 6 month contract role (possible contract extension or full-time conversion after 6 months)
  • Location: Chandler, AZ
  • Shift: Monday - Friday, 8am - 5pm MST
  • Hourly pay range: Based on experience
  • Employment is contingent on passing a background check, credit check and drug screen

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