Exception Processing Associate Jobs in Arizona (NOW HIRING)

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

We are seeking a Senior Supply Chain Analyst to support our International Transportation team. This role is responsible for transforming complex transportation and logistics data into clear, actionable insights that drive business decisions. You will serve as a subject-matter expert, partnering across multiple functions to improve performance, optimize costs, and enhance service levels.

• Own recurring transportation and logistics analytics, including KPI reporting, exception tracking, trend analysis, root-cause analysis, and recommendations that improve cost, service, compliance, and operational execution.
• Manage and improve freight audit, contract/rate, FAK, BAF/bunker, rate guide, spot rate, accessorial, and invoice exception processes in partnership with carriers, Legal, Finance, Procurement, and Transportation Operations.
• Support international transportation execution by monitoring shared inboxes, coordinating with carriers/truckers, IDC and DC partners, managing escalations, and supporting critical POs, priority moves, air freight requests, drayage, and last-mile planning needs.
• Drive lead-time, ETA, and FOB accuracy by validating SAP and operational data, researching discrepancies, identifying root causes, and recommending process or system changes that improve forecasted arrival reliability.
• Translate business questions into analytical requirements, document logic and assumptions, maintain data definitions, and build controls to ensure reporting accuracy, data integrity, and repeatable decision support.
• Lead or support process improvement initiatives, system enhancements, UAT/testing, SOP updates, and implementation plans that standardize work and reduce manual effort across supply chain and transportation processes.
• Manage key relationships amongst carriers and cross functional teams.

• ETA and lead-time accuracy; FOB validation against established tolerance goals.
• Carrier, trucker, IDC, DC, air freight, drayage, and last-mile issue trends.
• Rate guide, FAK, BAF/bunker, spot rate, and contract update timeliness and accuracy.
• Accessorial and avoidable-cost visibility; savings and cost avoidance from process changes.

• Bachelor degree in Supply Chain, Logistics, Business, Operations, Analytics, Finance, Industrial Engineering, or related field, or equivalent related experience as approved by HR.
• 5+ years of experience in supply chain, logistics, transportation, distribution, operations, finance analytics, carrier operations, or a related analytical function.
• Demonstrated ability to analyze large and imperfect data sets, identify root causes, convert findings into actionable recommendations, and communicate insights to leadership and cross-functional partners.
• Advanced Excel skills, including lookups, pivots, Power Query or comparable data transformation, formulas, modeling, and structured reporting.
• Experience with ERP, transportation, warehouse, freight audit/payment, carrier portal, contract/rate, or similar business systems.
• Strong written and verbal communication skills, with ability to manage priorities, facilitate decisions, document processes, and influence without direct authority.
• High attention to detail, strong organizational skills, and ability to operate in a fast-paced environment where priorities and transportation issues may change quickly.

• SAP experience; TMS, WMS, DocuSign, SharePoint, and Teams experience preferred.
• Transportation/logistics experience in retail, distribution, , global logistics, drayage, air freight, last mile, project management, or carrier management.
• Exposure to freight audit, freight invoice exceptions, contract/rate management, FAK, BAF/bunker, accessorials, landed cost, lead-time/ETA accuracy, FOB validation, or spot-rate processes.
• Experience applying automation, AI-enabled tools, or advanced analytics to reduce manual effort and improve business decision quality is a plus.

• Microsoft Excel, Word, Outlook, PowerPoint, Teams, SAP, BI/reporting tools, DocuSign, and SharePoint

• Analytical problem solving and root-cause analysis
• Data storytelling and leadership communication
• Transportation and logistics business acumen
• Detail orientation and data-quality discipline
• Cross-functional influence and vendor/carrier partnership
• Continuous improvement, process documentation, and prioritization
• Ability to operate in a fast-paced environment with changing priorities

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.