The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...
The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...
The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...
The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...
The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...
The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...
Payment Processing Support Associate
New Orleans, LA · On-site
$16.25 - $21.25/hr
The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...
Payment Processing Support Associate
New Orleans, LA · On-site
$16.25 - $21.25/hr
The Payment Processing Support Associate 2 is responsible for performing a variety of operational ... The role involves processing, verification, exception handling, and basic research tasks, all while ...
... exception processing, and customer account research. The Deposit Operations Specialist works ... Associates degree preferred. * Excellent organizational skills and attention to detail, with the ...
New
Quick apply
... exception processing, and customer account research. The Deposit Operations Specialist works ... Associates degree preferred. * Excellent organizational skills and attention to detail, with the ...
New
Supports lifecycle of issue management and policy exception process; reviews and consults teams on ... Responsibilities may include interviewing, hiring and training associates; planning, assigning and ...
Supports lifecycle of issue management and policy exception process; reviews and consults teams on ... Responsibilities may include interviewing, hiring and training associates; planning, assigning and ...
Execute inventory management processes effectively with a focus om maximizing inventory accuracy ... All employees without exception are expected to be able to work during the company's Blackout ...
Execute inventory management processes effectively with a focus om maximizing inventory accuracy ... All employees without exception are expected to be able to work during the company's Blackout ...
Nurse Appeals Associate
$16.25 - $22.25/hr
This role enables associates to work virtually full-time, with the exception of required in-person ... Processes, tracks, trends, and reports complaint and grievances issues. * Prepares complaint and ...
Nurse Appeals Associate
$16.25 - $22.25/hr
This role enables associates to work virtually full-time, with the exception of required in-person ... Processes, tracks, trends, and reports complaint and grievances issues. * Prepares complaint and ...
Execute inventory management processes effectively with a focus om maximizing inventory accuracy ... All employees without exception are expected to be able to work during the company's Blackout ...
Execute inventory management processes effectively with a focus om maximizing inventory accuracy ... All employees without exception are expected to be able to work during the company's Blackout ...
Asset Protection Specialist
Hammond, LA · On-site
$16.50 - $17.75/hr
Review CCTV, audit EAS, exception reports and other available Company media to identify associates who may be engaging in dishonest activity on THD property; process individuals who commit theft and ...
Asset Protection Specialist
Hammond, LA · On-site
$16.50 - $17.75/hr
Review CCTV, audit EAS, exception reports and other available Company media to identify associates who may be engaging in dishonest activity on THD property; process individuals who commit theft and ...
Asset Protection Specialist
$16.50 - $17.75/hr
Review CCTV, audit EAS, exception reports and other available Company media to identify associates who may be engaging in dishonest activity on THD property; process individuals who commit theft and ...
Asset Protection Specialist
$16.50 - $17.75/hr
Review CCTV, audit EAS, exception reports and other available Company media to identify associates who may be engaging in dishonest activity on THD property; process individuals who commit theft and ...
Nurse Appeals Associate
Metairie, LA · On-site
$15.75 - $21.75/hr
This role enables associates to work virtually full-time, with the exception of required in-person ... Processes, tracks, trends, and reports complaint and grievances issues. * Prepares complaint and ...
Nurse Appeals Associate
Metairie, LA · On-site
$15.75 - $21.75/hr
This role enables associates to work virtually full-time, with the exception of required in-person ... Processes, tracks, trends, and reports complaint and grievances issues. * Prepares complaint and ...
Customer Sales Associate
Shreveport, LA · On-site
Taking ownership of the order management process will also be crucial in ensuring smooth ... Exception Hourly Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer : We strive to ...
Customer Sales Associate
Shreveport, LA · On-site
Taking ownership of the order management process will also be crucial in ensuring smooth ... Exception Hourly Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer : We strive to ...
Assists with generating workforce reports and exception reports. * Perform commercial contract ... Identify and recommend process improvements, and assist leaders in implementing new processes.
Assists with generating workforce reports and exception reports. * Perform commercial contract ... Identify and recommend process improvements, and assist leaders in implementing new processes.
Taking ownership of the order management process will also be crucial in ensuring smooth ... Exception Hourly Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer : We strive to ...
Taking ownership of the order management process will also be crucial in ensuring smooth ... Exception Hourly Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer : We strive to ...
Customer Sales Associate
Shreveport, LA · On-site
Taking ownership of the order management process will also be crucial in ensuring smooth ... Exception Hourly Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer : We strive to ...
Customer Sales Associate
Shreveport, LA · On-site
Taking ownership of the order management process will also be crucial in ensuring smooth ... Exception Hourly Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer : We strive to ...
CUSTOMER SERVICE ASSOCIATE
New Orleans, LA · On-site
$13.25 - $18.50/hr
We encourage you to apply for this position and discuss your need for a domicile exception during the interview process. Domicile requirements for employment (Sewerage and Water Board): Domicile ...
CUSTOMER SERVICE ASSOCIATE
New Orleans, LA · On-site
$13.25 - $18.50/hr
We encourage you to apply for this position and discuss your need for a domicile exception during the interview process. Domicile requirements for employment (Sewerage and Water Board): Domicile ...
Service Parts Associate - Level II
Bossier City, LA · On-site
$48K - $73K/yr
We are looking for a talented onsite Service Parts Associate to join our team in Bossier City, LA ... necessary to manage the processing of customer orders through order receipt, exception ...
Service Parts Associate - Level II
Bossier City, LA · On-site
$48K - $73K/yr
We are looking for a talented onsite Service Parts Associate to join our team in Bossier City, LA ... necessary to manage the processing of customer orders through order receipt, exception ...
Direct Loan Associate
Bossier City, LA · On-site
Perform all tasks associated with booking direct and indirect consumer loans with the exception of ... Knowledge of loan processing functions and related requirements and procedures. * Well organized ...
Quick apply
Direct Loan Associate
Bossier City, LA · On-site
Perform all tasks associated with booking direct and indirect consumer loans with the exception of ... Knowledge of loan processing functions and related requirements and procedures. * Well organized ...
An Associate's Degree may be substituted for 2 years of required experience. *Prior to appointment ... exception during the interview process. Kind of Examination A rating of training and experience ...
An Associate's Degree may be substituted for 2 years of required experience. *Prior to appointment ... exception during the interview process. Kind of Examination A rating of training and experience ...
Exception Processing Associate information
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Full-time
Posted 4 days ago
Hancock Whitney Bank rating
7.0
Based on 17 frontline employees who took The Breakroom Quiz
102nd of 141 rated banks
Job description
Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.
JOB FUNCTION / SUMMARY:
The Payment Processing Support Associate 2 is responsible for performing a variety of operational tasks supporting electronic funds transfers, including ACH and wire transactions. The role involves processing, verification, exception handling, and basic research tasks, all while ensuring compliance with internal policies and external regulatory standards. This position is cross-trained in core ACH and wire processes, enabling flexible support within the broader Payment Operations team.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Process routine outgoing and incoming wire transfers under established protocols and service level agreements.
- Support daily ACH file scheduling, balancing, and end-of-day reconciliation activities.
- Complete basic wire and ACH exception handling tasks, such as item returns, stop payments, and file repairs.
- Review and archive customer documents (e.g., Funds Transfer Agreements, affidavits) to ensure compliance with retention and verification requirements.
- Conduct callback verifications for designated wire transfers in accordance with risk and approval thresholds.
- Monitor payment activity for irregularities and escalate issues to senior staff or management as needed.
- Assist with updating customer setups for ACH origination and maintaining related documentation.
- Respond to internal and external requests for payment research and documentation retrieval.
- Back up other desks across ACH and wire functions to ensure consistent service delivery and operational continuity.
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
- High School Diploma or GED required.
- 1-3 years of banking operations experience, preferably in ACH or wire processing environments.
- Basic knowledge of NACHA Operating Rules, BSA, Reg. E, and related federal payment regulations (or willingness to train).
- Proficient with Microsoft Office Suite (Word, Excel).
- Effective verbal and written communication skills.
- Strong attention to detail and ability to follow established procedures.
- Capacity to work under deadlines in a high-volume, accuracy-driven environment.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to travel if required to perform the essential job functions
- Ability to work under stress and meet deadlines
- Ability to operate related equipment to perform the essential job functions
- Ability to read and interpret a document if required to perform the essential job functions
- Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
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