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Evening Chat Support Jobs (NOW HIRING)

Ampcus

Services Support Rep 2

$17.50 - $22.25/hr

... chat/email issues. Our center will be open 24/7/365 with a few major holidays off ... We offer flexible shifts (which may include evening, overnight and weekend opportunities). Job ...

Global Lending Services

Live Chat Coordinator

Greenville, SC · On-site

$17 - $22/hr

Assisting managers in training and supporting new associates * Cross-train and collaborate on ... Evening and weekend work may be required as job duties demand 2023 California Applicant Privacy ...

Global Lending Services

Live Chat Coordinator

Greenville, SC · On-site

$17 - $22/hr

Assisting managers in training and supporting new associates * Cross-train and collaborate on ... Evening and weekend work may be required as job duties demand 2023 California Applicant Privacy ...

Global Lending Services

Live Chat Coordinator

Greenville, SC

$17 - $22/hr

Assisting managers in training and supporting new associates * Cross-train and collaborate on ... Evening and weekend work may be required as job duties demand 2023 California Applicant Privacy ...

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All JobsEvening Chat Support Jobs

Evening Chat Support information

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$14

$26

$44

How much do evening chat support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for evening chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Evening Chat Support vs Customer Service Representative?

AspectEvening Chat SupportCustomer Service Representative
Work HoursPrimarily evening shifts, often part-time or flexibleVaried shifts, including day, evening, and weekend hours
Work EnvironmentOnline chat platforms, remote or call center settingsIn-person, call centers, or remote customer service
Required SkillsExcellent written communication, problem-solving, patienceVerbal communication, problem-solving, customer interaction skills
CertificationsNone typically required, but customer service training helpfulCustomer service or communication certifications optional

While both roles involve assisting customers, Evening Chat Support focuses on online chat interactions during evening hours, emphasizing written communication. Customer Service Representatives may work across multiple channels, including phone and in-person, with varied schedules. The roles share skills like problem-solving and customer interaction but differ mainly in communication medium and work hours.

What are some common challenges faced by Evening Chat Support agents and how can they be managed?

Evening Chat Support agents often encounter challenges such as handling high volumes of inquiries during peak hours and addressing issues that may require escalation when other departments are offline. To manage these situations, it's important to develop strong multitasking skills, maintain clear and professional communication, and be familiar with internal resources or escalation protocols. Proactively setting expectations with customers regarding follow-up times and collaborating closely with teammates during shift handovers can also help ensure a smooth support experience.

What is an evening chat support job?

An evening chat support job involves assisting customers through online chat during evening hours, typically after standard business times. Employees in this role respond to customer inquiries, resolve issues, and provide product or service information via live chat on websites or apps. This role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Evening chat support is often remote and may include working weekends or holidays depending on the employer's needs.

What are the key skills and qualifications needed to thrive as an Evening Chat Support representative, and why are they important?

To thrive as an Evening Chat Support representative, you need excellent written communication skills, strong problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing software is typically required. Patience, active listening, and the ability to manage stress during high-volume periods are essential soft skills in this role. These competencies ensure prompt, effective, and empathetic service, leading to high customer satisfaction during after-hours support.
More about Evening Chat Support jobs
What cities are hiring for Evening Chat Support jobs? Cities with the most Evening Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Evening Chat Support jobs? States with the most job openings for Evening Chat Support jobs include:
Evening Chat Support jobs near you
Helpline Specialist (Part-Time, Evening & Weekends) - In Office Position

Helpline Specialist (Part-Time, Evening & Weekends) - In Office Position

FirstLink

Fargo, ND • On-site

$19/hr

Part-time

Posted 23 days ago

Be an early applicant

Job description

FirstLink is looking for Part-Time Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

This position will work a minimum of 12 hours per week and be part of a holiday rotation. Availability until midnight several nights a week is required!

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Job Type: Part-time

Starting at $19 per hour

Benefits:

  • Employee Assistance Program

Schedule:

  • Various shifts
  • Must have evening & weekend availability!
  • Holiday rotation

Required Education and Experience:

  • Must have a high school diploma or GED
  • Must be 18 years of age or older
  • Must be able to read, write, and follow oral or written instructions
  • Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person