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Evening Chat Support information

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$14

$26

$44

How much do evening chat support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for evening chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Evening Chat Support vs Customer Service Representative?

AspectEvening Chat SupportCustomer Service Representative
Work HoursPrimarily evening shifts, often part-time or flexibleVaried shifts, including day, evening, and weekend hours
Work EnvironmentOnline chat platforms, remote or call center settingsIn-person, call centers, or remote customer service
Required SkillsExcellent written communication, problem-solving, patienceVerbal communication, problem-solving, customer interaction skills
CertificationsNone typically required, but customer service training helpfulCustomer service or communication certifications optional

While both roles involve assisting customers, Evening Chat Support focuses on online chat interactions during evening hours, emphasizing written communication. Customer Service Representatives may work across multiple channels, including phone and in-person, with varied schedules. The roles share skills like problem-solving and customer interaction but differ mainly in communication medium and work hours.

What are some common challenges faced by Evening Chat Support agents and how can they be managed?

Evening Chat Support agents often encounter challenges such as handling high volumes of inquiries during peak hours and addressing issues that may require escalation when other departments are offline. To manage these situations, it's important to develop strong multitasking skills, maintain clear and professional communication, and be familiar with internal resources or escalation protocols. Proactively setting expectations with customers regarding follow-up times and collaborating closely with teammates during shift handovers can also help ensure a smooth support experience.

What is an evening chat support job?

An evening chat support job involves assisting customers through online chat during evening hours, typically after standard business times. Employees in this role respond to customer inquiries, resolve issues, and provide product or service information via live chat on websites or apps. This role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Evening chat support is often remote and may include working weekends or holidays depending on the employer's needs.

What are the key skills and qualifications needed to thrive as an Evening Chat Support representative, and why are they important?

To thrive as an Evening Chat Support representative, you need excellent written communication skills, strong problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing software is typically required. Patience, active listening, and the ability to manage stress during high-volume periods are essential soft skills in this role. These competencies ensure prompt, effective, and empathetic service, leading to high customer satisfaction during after-hours support.
More about Evening Chat Support jobs
What cities are hiring for Evening Chat Support jobs? Cities with the most Evening Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Evening Chat Support jobs? States with the most job openings for Evening Chat Support jobs include:
Evening Chat Support jobs near you
Infographic showing various Evening Chat Support job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% Internship, 21% Full Time, 16% Part Time, 5% Temporary, and 54% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
988 Text/Chat Shift Supervisor - Full Time

988 Text/Chat Shift Supervisor - Full Time

Contra Costa Crisis Center

Walnut Creek, CA • On-site

$29 - $32/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

988 Text/Chat Shift Supervisor
Location: Walnut Creek, CA - On-site, Full-time 
Compensation Range: $29-$32/hour, Non-Exempt

About Contra Costa Crisis Center
The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in distress with compassionate care and lifesaving support every day.
 
Position Summary
The Full Time 988 Text/Chat Supervisor provides on-site supervisory support to staff and volunteers during assigned shifts and responds directly to crisis texts, and chats from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. This role models high quality crisis intervention and ensures adherence to protocols, and maintains a supportive, accountable, collaborative team within our 24/7 call center.
 
This position reports to the Call Center Manager and requires an on-site presence at our Walnut Creek Center. 
 
Key Responsibilities
Shift Supervision and Support
  • Provide real time oversight and guidance to staff and volunteers.
  • Ensure adherence to protocols and communicate updates clearly.
  • Conduct coaching, silent monitoring, and contact reviews.
  • Respond to crisis texts and chats as needed to support queue management.
  • Training & Development:
  • Deliver onboarding and ongoing training for staff and volunteers.
  • Provide individualized coaching and performance feedback.
Operational & Technical Support
  • Provide basic technical support to staff during shifts.
  • Track attendance, follow up on missed shifts, and ensure shift accountability.
  • Assist with scheduling in coordination with the Call Center Manager as needed.
Quality Assurance & Compliance
  • Conduct documentation and contact-quality reviews.
  • Support follow-up contacts for 988 crisis services.
  • Approve timesheets for assigned team members.
  • Assist with addressing program participant concerns or grievances.
Culture & Team Engagement:
  • Promote a supportive, inclusive, and professional environment.
  • Address shift concerns and escalate issues appropriately.
  • Attend required meetings and contribute to continuous improvement.
Front Line Skills
  • Provide compassionate, clinically informed crisis support via text/chat.
  • Maintain timely, accurate documentation and uphold confidentiality.
  • Respond to after-hours community lines as assigned.
Required Qualifications
  • At least 1 year of crisis intervention experience via text or chat, including crisis-line training.
  • Strong written communication and ability to structure crisis conversations.
  • Emotional maturity, personal accountability, and effective teamwork.
  • Proficiency with computers and online communication systems.
  • Ability to work evening/night/overnight shifts.
  • Ability to pass a background check.
Strongly Preferred
  • Bachelor's degree in psychology, social work, or related field; or equivalent experience.
  • AAS Individual Crisis Worker Certification.
  • Spanish language fluency (written and spoken).
  • Availability on evenings, weekends, and holidays.
Physical & Work Environment Requirements
  • Ability to remain seated at a computer workstation for extended periods.
  • Continuous use of a computer, keyboard, and headset.
  • High-volume written communication with sustained focus.
  • Ability to manage emotionally intense conversations.
  • On-site work in a 24/7 crisis call center environment.

Compensation and Benefits
Pay Scale: $29-$32/hour (non-exempt).
Eligible employees receive medical, dental, vision, life, AD&D, LTD, paid holidays, vacation and sick leave, and a 403(b) retirement plan.

Equal Employment Opportunity Statement
Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value experiences and perspectives that strengthen our ability to serve the community.
 
To Apply
Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.

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