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Evening Chat Support Jobs in Florida (NOW HIRING)

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International Lead

Miami, FL · On-site

$15.50 - $18.75/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... Ability and willingness to work a non-traditional shift schedule, including early morning, evening ...

Windstar Cruises

International Lead

Miami, FL

$15.50 - $18.75/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... Ability and willingness to work a non-traditional shift schedule, including early morning, evening ...

Windstar Cruises

International Lead

Miami, FL · On-site

$15.50 - $18.75/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... Ability and willingness to work a non-traditional shift schedule, including early morning, evening ...

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... Provide thoughtful, empathetic support via email, phone, chat, and messaging systems. * Help ...

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and ... Provide thoughtful, empathetic support via email, phone, chat, and messaging systems. * Help ...

TELYRX LLC

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... Provide thoughtful, empathetic support via email, phone, chat, and messaging systems. * Help ...

Inktel

Kendo Brands Beauty + Skincare Advisor

Layton, FL · On-site

$17 - $18/hr

... via chat, phone, and/or email including product purchases, service & quality inquiries, order ... support issues. • Demonstrate high standards for quality service • Keep up to date with product ...

Inktel

Kendo Brands Beauty Contractor (1099)

Layton, FL · On-site

$15/hr

... via chat, phone, and/or email including product purchases, service & quality inquiries, order ... support issues. • Demonstrate high standards for quality service • Keep up to date with product ...

Orlando Informer

Guest Experience Coordinator

Orlando, FL · On-site

$20.50 - $24/hr

You'll support guests throughout their experience with Orlando Informer, from answering questions ... Communicate with guests across telephone, live chat, text, email, Instagram, Facebook, and X.

Orlando Informer

Guest Experience Coordinator

Orlando, FL · On-site +1

$20.50 - $24/hr

You'll support guests throughout their experience with Orlando Informer, from answering questions ... Communicate with guests across telephone, live chat, text, email, Instagram, Facebook, and X.

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All JobsEvening Chat Support JobsEvening Chat Support Jobs in Florida

Evening Chat Support information

See Florida salary details

$10

$19

$33

How much do evening chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for evening chat support in Florida is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $21.20 per hour, depending on experience, location, and employer.

What is an evening chat support?

An evening chat support job involves assisting customers through online chat during evening hours, typically after standard business times. Employees in this role respond to customer inquiries, resolve issues, and provide product or service information via live chat on websites or apps. This role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Evening chat support is often remote and may include working weekends or holidays depending on the employer's needs.

What are the key skills and qualifications needed to thrive as an evening chat support?

To thrive as an Evening Chat Support representative, you need excellent written communication skills, strong problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing software is typically required. Patience, active listening, and the ability to manage stress during high-volume periods are essential soft skills in this role. These competencies ensure prompt, effective, and empathetic service, leading to high customer satisfaction during after-hours support.

What are some common challenges faced by evening chat support and how can they be managed?

Evening Chat Support agents often encounter challenges such as handling high volumes of inquiries during peak hours and addressing issues that may require escalation when other departments are offline. To manage these situations, it's important to develop strong multitasking skills, maintain clear and professional communication, and be familiar with internal resources or escalation protocols. Proactively setting expectations with customers regarding follow-up times and collaborating closely with teammates during shift handovers can also help ensure a smooth support experience.

What is the difference between Evening Chat Support vs Customer Service Representative?

AspectEvening Chat SupportCustomer Service Representative
Work HoursPrimarily evening shifts, often part-time or flexibleVaried shifts, including day, evening, and weekend hours
Work EnvironmentOnline chat platforms, remote or call center settingsIn-person, call centers, or remote customer service
Required SkillsExcellent written communication, problem-solving, patienceVerbal communication, problem-solving, customer interaction skills
CertificationsNone typically required, but customer service training helpfulCustomer service or communication certifications optional

While both roles involve assisting customers, Evening Chat Support focuses on online chat interactions during evening hours, emphasizing written communication. Customer Service Representatives may work across multiple channels, including phone and in-person, with varied schedules. The roles share skills like problem-solving and customer interaction but differ mainly in communication medium and work hours.

What are the most commonly searched types of Chat Support jobs in Florida?

The most popular types of Chat Support jobs in Florida are:

What cities in Florida are hiring for Evening Chat Support jobs?

Cities in Florida with the most Evening Chat Support job openings:

Evening Chat Support jobs near you
Infographic showing various Evening Chat Support job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $40,488 per year, or $19.5 per hour.

Chat/Phone Support Specialist - Remote

Inktel

Orlando, FL • On-site, Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Inktel rating

5.3

Company rating: 5.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

50th of 72 rated call and contact centers

Job description


POSITION RESPONSIBILITIES:
  • Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers
  • Demonstrate high standards for quality service
  • Work in tandem with the quality and training team to self-manage performance expectations
  • Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
  • Maintain business acumen, courtesy and professionalism when dealing with all client contacts
  • Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
  • Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
  • Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
  • Strict adherence to key performance indicators (KPI) as set by management.
  • Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

QUALIFICATIONS:
  • High school diploma or equivalent.
  • 1-2 years Call Center Experience preferably in a live chat environment
  • Retail sales experience, preferably in an ecommerce environment
  • Excellent Data Entry skills/- 45-55 wpm minimum
  • Must be computer literate and internet savvy
  • Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
  • Experienced in handling multiple chats at any given time
  • Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
  • Professional, upbeat and engaging written communication
  • Excellent oral communication skills: clear diction, tone and use of proper grammar
  • Ability to deliver quality customer service in a high-volume environment
  • Ability to develop relationships with clients, even in difficult situations
  • Ability to advise and counsel customers in a quick and efficient manner
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Empathetic and active listening
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
  • Dependable, a history of good attendance and punctuality is essential

Proven track record of ALL of the following STRIVE values:
  • [S]ervice
  • [T]enacity
  • [R]esponsibility
  • [I]ntegrity
  • [V]ersatility
  • [E]ntrepreneurship

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
WORK FROM HOME TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed
  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
  • 40 GB or more of available space
  • 100 GB or more of total space

Memory
  • 8 GB or RAM or better is preferable

Operating System
  • Windows 10 Professional (No Macs or Chromebooks)
  • Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
  • Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Monitor*
  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone
  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera
  • Integrated or USB Camera

*Dual monitors may be required on some client programs
Minimum Software Requirements
Google Chrome**
  • Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
  • Hard-wired connection (no wireless)
  • Minimum 45 Mpbs download / Minimum 10 Mpbs upload
  • Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold
  • 120 milliseconds (ms)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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