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Eservices Manager Jobs (NOW HIRING)

Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We ...

Genesys eServices * Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and ... Experience and desire to work in a management consulting environment that requires regular travel

... Manage issues related to message processing with external customers and partners along with third parties. 2. Working with client on overall planning for the eServices Scrum team and long term ...

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...

Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and ... Experience and desire to work in a management consulting environment that requires regular travel

Service Delivery Representative II

Tustin, CA · Remote

$16.25 - $21/hr

What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...

Showing results 21-40

Eservices Manager information

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$23K

$61.4K

$102.5K

How much do eservices manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for eservices manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is an eservices manager?

An Eservices Manager is responsible for overseeing and managing the delivery of electronic services within an organization. Their role involves coordinating online platforms, ensuring smooth digital service delivery, and improving customer experiences through technology. They often work closely with IT, customer service, and business teams to implement new digital solutions, monitor service performance, and resolve issues. Eservices Managers also analyze user feedback and data to enhance and optimize electronic services, ensuring they align with organizational goals.

What are the key skills and qualifications needed to thrive as an eservices manager, and why are they important?

To thrive as an Eservices Manager, you need expertise in digital service delivery, project management, and a background in IT or business administration, often supported by a relevant degree. Familiarity with CRM systems, digital platforms, analytics tools, and certifications like PMP or ITIL is highly valuable. Strong leadership, problem-solving, and communication skills help in managing teams and fostering client relationships. These skills ensure efficient digital service operations, customer satisfaction, and successful adaptation to evolving technology trends.

What are some common challenges faced by eservices managers and how can they be addressed?

Eservices Managers often encounter challenges such as integrating new digital solutions with existing systems, ensuring user adoption, and maintaining data security. Balancing the needs of various stakeholders while managing technical constraints requires strong communication and project management skills. Proactively staying updated with emerging technologies and fostering collaboration between IT, customer service, and business units can help overcome these hurdles and drive successful implementation.

What is the difference between Eservices Manager vs Customer Service Manager?

AspectEservices ManagerCustomer Service Manager
Required CredentialsBachelor's degree in IT, Business, or related field; certifications in project management or customer experienceBachelor's degree in Business, Communications, or related field; leadership or customer service certifications
Work EnvironmentOffice-based, overseeing digital service platforms and online customer interactionsOffice or call center, managing customer service teams and client interactions
Employer & Industry UsageUsed in government agencies, financial institutions, and tech companies managing online servicesCommon across retail, hospitality, and service industries managing customer support teams

The Eservices Manager focuses on managing digital platforms and online service delivery, often requiring technical knowledge and IT skills. In contrast, the Customer Service Manager oversees customer support teams and direct client interactions. While both roles aim to enhance customer satisfaction, their scope and skill requirements differ significantly.

More about Eservices Manager jobs

What cities are hiring for Eservices Manager jobs?

Cities with the most Eservices Manager job openings:

What states have the most Eservices Manager jobs?

States with the most job openings for Eservices Manager jobs include:

Infographic showing various Eservices Manager job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Genesys Developer - REMOTE

PTP

Sacramento, CA • On-site, Remote

Full-time

Re-posted 17 days ago


Job description

Job Description
About Us
We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment. If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you're interested in working for an entrepreneurial company, we may have a home for you.
PTP is looking for a hands-on Genesys Developer to join our Customer Experience practice. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Facilitate JAD sessions with customers
  • Define and document detailed business and technical requirements
  • Design and develop Genesys desktop solutions
  • Expert hands-on experience with Genesys installation, configuration and development
  • Work closely with Project Managers to ensure on-time, quality delivery
  • Assist sales team with customer meetings and technical presentations
  • Mentor other technical team members

Requirements
In addition to excellent communication and client interaction skills, you should have at least 2 years of experience with:
  • Genesys Desktop (iWS, WDE and WWE)
  • .NET and C# Development

Desired Experience
  • Genesys Routing
  • Genesys Composer
  • Genesys Reporting
  • Genesys Voice Portal
  • Genesys SIP Server
  • Genesys eServices
  • Genesys iWD
  • Java Development

Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.

PTP logo

About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004