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Eservices Manager Jobs (NOW HIRING)

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...

Sonsoft Inc

Genesys Architect

Charlotte, NC

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and ... Experience and desire to work in a management consulting environment that requires regular travel

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We ...

Sonsoft Inc

Genesys Architect

Charlotte, NC

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and ... Experience and desire to work in a management consulting environment that requires regular travel

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...

TestingXperts

TIBCO Consultant

Fort Worth, TX

... Manage issues related to message processing with external customers and partners along with third parties. 2. Working with client on overall planning for the eServices Scrum team and long term ...

careviso

HUB / Pharma Account Manager

Vienna, VA · On-site

The HUB Account Manager will build and maintain relationships with key contacts, including program managers and eServices teams, to ensure a high level of customer satisfaction. They will serve as a ...

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How much do eservices manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for eservices manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Eservices Manager, and why are they important?

To thrive as an Eservices Manager, you need expertise in digital service delivery, project management, and a background in IT or business administration, often supported by a relevant degree. Familiarity with CRM systems, digital platforms, analytics tools, and certifications like PMP or ITIL is highly valuable. Strong leadership, problem-solving, and communication skills help in managing teams and fostering client relationships. These skills ensure efficient digital service operations, customer satisfaction, and successful adaptation to evolving technology trends.

What are some common challenges faced by Eservices Managers and how can they be addressed?

Eservices Managers often encounter challenges such as integrating new digital solutions with existing systems, ensuring user adoption, and maintaining data security. Balancing the needs of various stakeholders while managing technical constraints requires strong communication and project management skills. Proactively staying updated with emerging technologies and fostering collaboration between IT, customer service, and business units can help overcome these hurdles and drive successful implementation.

What is an Eservices Manager?

An Eservices Manager is responsible for overseeing and managing the delivery of electronic services within an organization. Their role involves coordinating online platforms, ensuring smooth digital service delivery, and improving customer experiences through technology. They often work closely with IT, customer service, and business teams to implement new digital solutions, monitor service performance, and resolve issues. Eservices Managers also analyze user feedback and data to enhance and optimize electronic services, ensuring they align with organizational goals.

What is the difference between Eservices Manager vs Customer Service Manager?

AspectEservices ManagerCustomer Service Manager
Required CredentialsBachelor's degree in IT, Business, or related field; certifications in project management or customer experienceBachelor's degree in Business, Communications, or related field; leadership or customer service certifications
Work EnvironmentOffice-based, overseeing digital service platforms and online customer interactionsOffice or call center, managing customer service teams and client interactions
Employer & Industry UsageUsed in government agencies, financial institutions, and tech companies managing online servicesCommon across retail, hospitality, and service industries managing customer support teams

The Eservices Manager focuses on managing digital platforms and online service delivery, often requiring technical knowledge and IT skills. In contrast, the Customer Service Manager oversees customer support teams and direct client interactions. While both roles aim to enhance customer satisfaction, their scope and skill requirements differ significantly.

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Eservices Manager jobs near you

Call Center Hybrid Position - Digital Member Support Rep

Signal Financial Federal Credit Union

Kensington, MD • Hybrid

$16.50 - $20.50/hr

Other

Posted 23 days ago

Job description

Digital Member Support Rep I (Call Center Hybrid Position)

Signal Financial is a progressive and growing Credit Union with over 18,000 members and more than $377+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative, and nimble in offering distinctive products and services.

The position is located at Kensington, MD headquarters. The role is hybrid, in office Tuesdays, Wednesdays, and Thursdays.

Position Description

Communicate with existing and potential members regarding their Credit Union needs. Provide members with relevant and accurate information regarding Credit Union products and services. Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions. Act as a liaison between members and departments. Complete various departmental operational tasks.

Position Responsibilities

  • Member Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Assist members with inquiry resolution at first contact. Researches and resolves routine member questions. Refers members to digital member supervisory personnel or other departments as needed. Identify cross-sell and referral opportunities to enhance members' relationships with credit union.
  • After Interaction Work/Member and Department Records - Complete after interaction work accurately and efficiently. Maintain member account information on core system. Assure that appropriate records are maintained and required reports are prepared. Provide necessary reports to appropriate manager or departments.
  • Department Liaison - Act as a liaison between members and other credit union departments to achieve needed resolution for the member. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities. Participate in special projects within the department and organization as requested.
  • Job Knowledge - Continually increase and refine knowledge of credit union products, services and operations. Participate in various training activities including webinars and online courses. Share information with DMS team to increase team and knowledge.
  • Other duties as assigned

Position Requirements

  • High School diploma or equivalent required. Associates degree or higher equivalent preferred
  • One year to two years of customer/member service work experience.
  • Previous contact center experience helpful.
  • Will be required to work periodic Saturdays to provide coverage while branches are open
  • Excellent verbal and written communication skills
  • Professional eServices manner
  • Ability to work in a high volume environment
  • Ability to manage multiple projects
  • Good organizational skills
  • Significant level of trust, confidentiality, tact and diplomacy are required
  • Strong attention to detail
  • Proficiency with MS Office including Outlook, Word & Excel. Experience with our core system preferred

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.
We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.

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