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Eservices Manager Jobs (NOW HIRING)

State Street Bank

eServices Representative

Quincy, IL · On-site

This position reports directly to the eservices Accounting Manager. DUTIES & RESPONSIBILITIES * Performs as the primary point of contact for incoming calls regarding any eServices * Assists customers ...

New

Georgias's Own

eServices Representative

$38K - $44K/yr

An eServices Representative serves as the expert in all aspects of the Online Banking, Mobile ... Documenting and reporting recurring issues and problems to manager and Online Banking Channel ...

TTEC

Dealer eServices Supervisor Apply now Save jobSaved job The Dealer eService Supervisor is ... The role manages various Dealer IT contact channels and supervises the team to provide a high level ...

Georgia's Own Credit Union

eServices Representative

$38K - $44K/yr

An eServices Representative serves as the expert in all aspects of the Online Banking, Mobile ... Documenting and reporting recurring issues and problems to manager and Online Banking Channel ...

F&M Bank

Service Specialist I - eServices

Lodi, CA · On-site

Central Operations/eServices Employment Status: Full Time, Non-Exempt Location: Lodi Supervises ... Management onboarding and maintenance, Mobile Deposit review, Positive Pay review, Bill Pay ...

Pattersoncompanies

eServices Sales Specialist

Job Summary The eServices Sales Specialist develops client relationships and generates sales ... Manages eService sales cycle from generating prospects, nurturing leads, conducting product demos ...

Southland Credit Union

Software Engineer

Los Alamitos, CA · On-site

$94 - $117/hr

Role Reporting directly to the eServices Manager, the Software Engineer is responsible for creating and deploying web-based solutions, utilizing both front-end and back-end technologies. The role ...

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Eservices Manager information

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$23K

$61.4K

$102.5K

How much do eservices manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for eservices manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is an eservices manager?

An Eservices Manager is responsible for overseeing and managing the delivery of electronic services within an organization. Their role involves coordinating online platforms, ensuring smooth digital service delivery, and improving customer experiences through technology. They often work closely with IT, customer service, and business teams to implement new digital solutions, monitor service performance, and resolve issues. Eservices Managers also analyze user feedback and data to enhance and optimize electronic services, ensuring they align with organizational goals.

What are the key skills and qualifications needed to thrive as an eservices manager, and why are they important?

To thrive as an Eservices Manager, you need expertise in digital service delivery, project management, and a background in IT or business administration, often supported by a relevant degree. Familiarity with CRM systems, digital platforms, analytics tools, and certifications like PMP or ITIL is highly valuable. Strong leadership, problem-solving, and communication skills help in managing teams and fostering client relationships. These skills ensure efficient digital service operations, customer satisfaction, and successful adaptation to evolving technology trends.

What are some common challenges faced by eservices managers and how can they be addressed?

Eservices Managers often encounter challenges such as integrating new digital solutions with existing systems, ensuring user adoption, and maintaining data security. Balancing the needs of various stakeholders while managing technical constraints requires strong communication and project management skills. Proactively staying updated with emerging technologies and fostering collaboration between IT, customer service, and business units can help overcome these hurdles and drive successful implementation.

What is the difference between Eservices Manager vs Customer Service Manager?

AspectEservices ManagerCustomer Service Manager
Required CredentialsBachelor's degree in IT, Business, or related field; certifications in project management or customer experienceBachelor's degree in Business, Communications, or related field; leadership or customer service certifications
Work EnvironmentOffice-based, overseeing digital service platforms and online customer interactionsOffice or call center, managing customer service teams and client interactions
Employer & Industry UsageUsed in government agencies, financial institutions, and tech companies managing online servicesCommon across retail, hospitality, and service industries managing customer support teams

The Eservices Manager focuses on managing digital platforms and online service delivery, often requiring technical knowledge and IT skills. In contrast, the Customer Service Manager oversees customer support teams and direct client interactions. While both roles aim to enhance customer satisfaction, their scope and skill requirements differ significantly.

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Eservices Manager jobs near you
Infographic showing various Eservices Manager job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

eServices Representative

State Street Bank

Quincy, IL • On-site

Full-time

Posted 2 days ago

New

Job description

Description:

GENERAL DESCRIPTION

The eServices Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance regarding eServices and customer account related inquiries. This position reports directly to the eservices Accounting Manager.


DUTIES & RESPONSIBILITIES

  • Performs as the primary point of contact for incoming calls regarding any eServices
  • Assists customers over the telephone with routine questions or issue with any eServices; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude
  • Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
  • Handle all online submissions for the bank
  • Handles all eServices messages and responds accordingly
  • Runs and pull various reports regarding eServices and completes any steps necessary
  • Assists with efforts to identify and implement a positive overall customer service
  • Contributes to fostering positivity and teamwork within the bank
  • Performs daily verification, workflow, and exception tracking of Aurora Document Imaging
  • Verifies mobile deposits daily
  • Performs other duties as assigned
Requirements:

EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS

  • A minimum of 1 year experience in banking preferred – ex: bookkeeping, customer service, help desk, and/or operations functions


MENTAL & PHYSICAL REQUIREMENTS

  • Ability to sit/stand/kneel/bend/for extended periods of time. Developed interpersonal skills, ability to work under high pressure while remaining composed. Strong communication skills – both oral and written, with attention to detail, is critical. Organization, prioritization, and time management skills are needed.


COMPETENCIES

  • Jack Henry 20/20 Experience, proficiency in MS Office, problem solving/reasoning/analysis, familiarity with banking, and a thorough knowledge of policies, procedures, & regulatory pertaining reg E, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC