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Eservices Jobs (NOW HIRING)

State Street Bank

eServices Representative

Quincy, IL · On-site

GENERAL DESCRIPTION The eServices Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance regarding eServices and ...

New

Georgias's Own

eServices Representative

$38K - $44K/yr

An eServices Representative serves as the expert in all aspects of the Online Banking, Mobile Banking, Bill Pay, P2P, A2Aand TeleTalk systems functionality. The representative is responsible for ...

Georgia's Own Credit Union

eServices Representative

$38K - $44K/yr

An eServices Representative serves as the expert in all aspects of the Online Banking, Mobile Banking, Bill Pay, P2P, A2Aand TeleTalk systems functionality. The representative is responsible for ...

TTEC

Dealer eServices Supervisor Apply now Save jobSaved job The Dealer eService Supervisor is responsible for the support of the Dealer Network and client with various IT needs, regarding but not limited ...

F&M Bank

Service Specialist I - eServices

Lodi, CA · On-site

Central Operations/eServices Employment Status: Full Time, Non-Exempt Location: Lodi Supervises Others: No Salary: $20.00 - $23.00 F&M Bank's Service Specialists are critical to the daily operations ...

Pattersoncompanies

eServices Sales Specialist

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary The eServices Sales Specialist develops client relationships and generates sales revenue. They balance client needs with company objectives and policies. This person communicates ...

rcb

eServices Specialist I

Claremore, OK

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Someone responsible for assisting branch personnel with eServices products, along with handling a variety of daily back-office operational tasks, with emphasis on working as a team player. What would ...

RCB Bank

eServices Specialist I

Claremore, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Someone responsible for assisting branch personnel with eServices products, along with handling a variety of daily back-office operational tasks, with emphasis on working as a team player. What would ...

krg technology inc

Genesys

Phoenix, AZ · On-site

Qualifications Genesys eServices (SMS) Additional Information All your information will be kept confidential according to EEO guidelines.

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Eservices information

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How much do eservices jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for eservices in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.71 per hour, depending on experience, location, and employer.

What is eServices?

eServices refer to electronic services that are delivered through digital platforms, often via the internet. These services can include online banking, government services, customer support, and business transactions, allowing users to access and complete tasks remotely. Eservices offer convenience, efficiency, and accessibility, reducing the need for in-person visits. Many organizations use eServices to streamline operations and improve customer experience.

What are the key skills and qualifications needed to thrive as an eServices specialist, and why are they important?

To thrive as an Eservices Specialist, you need strong analytical abilities, problem-solving skills, and a background in information technology or computer science. Familiarity with customer relationship management (CRM) platforms, web-based service tools, and relevant certifications such as ITIL or CompTIA are typically required. Excellent communication, attention to detail, and the ability to multitask efficiently help individuals excel in supporting digital service platforms and clients. Mastering these skills ensures smooth digital operations, enhances customer satisfaction, and supports organizational efficiency in delivering online services.

What are some common challenges faced by professionals working in eServices roles, and how can they be addressed?

Professionals in eServices roles often encounter challenges such as adapting to rapidly changing technology, managing high volumes of customer inquiries, and ensuring data security and privacy. Staying updated with the latest digital tools and best practices is essential, as is developing strong communication and problem-solving skills. Building close collaboration with IT, customer support, and compliance teams helps address these issues effectively and ensures a seamless customer experience.

What is the difference between Eservices vs Customer Service Representative?

AspectEservicesCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; some roles may require certifications in customer support or technical skillsHigh school diploma or equivalent; often requires customer service training
Work environmentOffice or remote; primarily computer-based tasksOffice, call centers, or remote; involves direct interaction with customers
Employer and industry usageGovernment agencies, financial institutions, utility companiesRetail, telecommunications, healthcare, and various service industries
Common search and comparison intentUnderstanding online or digital service rolesCustomer interaction and support roles

While both Eservices and Customer Service Representatives involve assisting clients, Eservices typically focus on digital, online support within government or financial sectors, whereas Customer Service Representatives often handle direct customer interactions in retail or service industries. The roles overlap in communication skills but differ in work environment and specific responsibilities.

More about Eservices jobs

What are the most commonly searched types of Eservices jobs?

The most popular types of Eservices jobs are:

What states have the most Eservices jobs?

States with the most job openings for Eservices jobs include:

What job categories do people searching Eservices jobs look for?

The top searched job categories for Eservices jobs are:

Eservices jobs near you
Infographic showing various Eservices job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,422 per year, or $18 per hour.

eServices Representative

State Street Bank

Quincy, IL • On-site

Full-time

Posted yesterday

New

Job description

Description:

GENERAL DESCRIPTION

The eServices Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance regarding eServices and customer account related inquiries. This position reports directly to the eservices Accounting Manager.


DUTIES & RESPONSIBILITIES

  • Performs as the primary point of contact for incoming calls regarding any eServices
  • Assists customers over the telephone with routine questions or issue with any eServices; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude
  • Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
  • Handle all online submissions for the bank
  • Handles all eServices messages and responds accordingly
  • Runs and pull various reports regarding eServices and completes any steps necessary
  • Assists with efforts to identify and implement a positive overall customer service
  • Contributes to fostering positivity and teamwork within the bank
  • Performs daily verification, workflow, and exception tracking of Aurora Document Imaging
  • Verifies mobile deposits daily
  • Performs other duties as assigned
Requirements:

EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS

  • A minimum of 1 year experience in banking preferred – ex: bookkeeping, customer service, help desk, and/or operations functions


MENTAL & PHYSICAL REQUIREMENTS

  • Ability to sit/stand/kneel/bend/for extended periods of time. Developed interpersonal skills, ability to work under high pressure while remaining composed. Strong communication skills – both oral and written, with attention to detail, is critical. Organization, prioritization, and time management skills are needed.


COMPETENCIES

  • Jack Henry 20/20 Experience, proficiency in MS Office, problem solving/reasoning/analysis, familiarity with banking, and a thorough knowledge of policies, procedures, & regulatory pertaining reg E, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC