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Eservices Jobs (NOW HIRING)

PTP

Genesys Engineer - REMOTE

CA · On-site +1

Genesys eServices * Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.

Sonsoft Inc

Genesys Principle Consultant

Sunnyvale, CA · On-site

At least 7 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 6 years' experience in ORS, GVP * At least 5 years of experience in project execution

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...

Sonsoft Inc

Genesys Architect

Charlotte, NC · On-site

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 2 years' experience in ORS, GVP * At least 7 years of experience in project execution

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...

Sonsoft Inc

Genesys Architect

Charlotte, NC · On-site

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 2 years' experience in ORS, GVP * At least 7 years of experience in project execution

TestingXperts

TIBCO Consultant

Fort Worth, TX

... eServices Scrum team and long term taskeffort breakdown. Sprint planning and resource allocation. 3. New technology adoption, frameworks for design and development, validation of toolsets ...

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Eservices information

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$10

$17

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How much do eservices jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for eservices in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.71 per hour, depending on experience, location, and employer.

What is eServices?

eServices refer to electronic services that are delivered through digital platforms, often via the internet. These services can include online banking, government services, customer support, and business transactions, allowing users to access and complete tasks remotely. Eservices offer convenience, efficiency, and accessibility, reducing the need for in-person visits. Many organizations use eServices to streamline operations and improve customer experience.

What are the key skills and qualifications needed to thrive as an eServices specialist, and why are they important?

To thrive as an Eservices Specialist, you need strong analytical abilities, problem-solving skills, and a background in information technology or computer science. Familiarity with customer relationship management (CRM) platforms, web-based service tools, and relevant certifications such as ITIL or CompTIA are typically required. Excellent communication, attention to detail, and the ability to multitask efficiently help individuals excel in supporting digital service platforms and clients. Mastering these skills ensures smooth digital operations, enhances customer satisfaction, and supports organizational efficiency in delivering online services.

What are some common challenges faced by professionals working in eServices roles, and how can they be addressed?

Professionals in eServices roles often encounter challenges such as adapting to rapidly changing technology, managing high volumes of customer inquiries, and ensuring data security and privacy. Staying updated with the latest digital tools and best practices is essential, as is developing strong communication and problem-solving skills. Building close collaboration with IT, customer support, and compliance teams helps address these issues effectively and ensures a seamless customer experience.

What is the difference between Eservices vs Customer Service Representative?

AspectEservicesCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; some roles may require certifications in customer support or technical skillsHigh school diploma or equivalent; often requires customer service training
Work environmentOffice or remote; primarily computer-based tasksOffice, call centers, or remote; involves direct interaction with customers
Employer and industry usageGovernment agencies, financial institutions, utility companiesRetail, telecommunications, healthcare, and various service industries
Common search and comparison intentUnderstanding online or digital service rolesCustomer interaction and support roles

While both Eservices and Customer Service Representatives involve assisting clients, Eservices typically focus on digital, online support within government or financial sectors, whereas Customer Service Representatives often handle direct customer interactions in retail or service industries. The roles overlap in communication skills but differ in work environment and specific responsibilities.

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What are the most commonly searched types of Eservices jobs?

The most popular types of Eservices jobs are:

What states have the most Eservices jobs?

States with the most job openings for Eservices jobs include:

What job categories do people searching Eservices jobs look for?

The top searched job categories for Eservices jobs are:

Eservices jobs near you
Infographic showing various Eservices job openings in the United States as of September 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $37,422 per year, or $18 per hour.

Genesys Engineer - REMOTE

CA • On-site, Remote

PTP
IT Services • 51 - 200 employees
Learn more about PTPexternal

Full-time

Re-posted 2 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Installation, configuration and testing of Genesys software
  • Support large implementations of the Genesys product suite
  • Daily operations and maintenance

Requirements
3+ years experiences with:
  • Genesys Enterprise Routing solutions
  • Genesys T-Server and I-Server integrations
  • Genesys SIP Server
  • Genesys Voice Portal (GVP)
  • Genesys Reporting

Desired
2+ years experience with:
  • Genesys eServices
  • Genesys Workforce Management
  • Genesys Agent Desktops (GAD and iWS)
  • Genesys Info Mart and Interactive Insights
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • .NET (C#, ASP.NET, ADO.NET)

Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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