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Eservices Jobs (NOW HIRING)

Sonsoft Inc

Genesys Principle Consultant

Sunnyvale, CA · On-site

At least 7 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 6 years' experience in ORS, GVP * At least 5 years of experience in project execution

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.

Sonsoft Inc

Genesys Architect

Charlotte, NC · On-site

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 2 years' experience in ORS, GVP * At least 7 years of experience in project execution

Avance Consulting Services

Genesys

Charlotte, NC · On-site

At least 5 years of experience with Contact center domain on Genesys platform At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer At least 2 years ...

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...

Sonsoft Inc

Genesys Architect

Charlotte, NC · On-site

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 2 years' experience in ORS, GVP * At least 7 years of experience in project execution

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How much do eservices jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for eservices in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Eservices Specialist, and why are they important?

To thrive as an Eservices Specialist, you need strong analytical abilities, problem-solving skills, and a background in information technology or computer science. Familiarity with customer relationship management (CRM) platforms, web-based service tools, and relevant certifications such as ITIL or CompTIA are typically required. Excellent communication, attention to detail, and the ability to multitask efficiently help individuals excel in supporting digital service platforms and clients. Mastering these skills ensures smooth digital operations, enhances customer satisfaction, and supports organizational efficiency in delivering online services.

What are some common challenges faced by professionals working in eServices roles, and how can they be addressed?

Professionals in eServices roles often encounter challenges such as adapting to rapidly changing technology, managing high volumes of customer inquiries, and ensuring data security and privacy. Staying updated with the latest digital tools and best practices is essential, as is developing strong communication and problem-solving skills. Building close collaboration with IT, customer support, and compliance teams helps address these issues effectively and ensures a seamless customer experience.

What are eServices?

eServices refer to electronic services that are delivered through digital platforms, often via the internet. These services can include online banking, government services, customer support, and business transactions, allowing users to access and complete tasks remotely. Eservices offer convenience, efficiency, and accessibility, reducing the need for in-person visits. Many organizations use eServices to streamline operations and improve customer experience.

What is the difference between Eservices vs Customer Service Representative?

AspectEservicesCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; some roles may require certifications in customer support or technical skillsHigh school diploma or equivalent; often requires customer service training
Work environmentOffice or remote; primarily computer-based tasksOffice, call centers, or remote; involves direct interaction with customers
Employer and industry usageGovernment agencies, financial institutions, utility companiesRetail, telecommunications, healthcare, and various service industries
Common search and comparison intentUnderstanding online or digital service rolesCustomer interaction and support roles

While both Eservices and Customer Service Representatives involve assisting clients, Eservices typically focus on digital, online support within government or financial sectors, whereas Customer Service Representatives often handle direct customer interactions in retail or service industries. The roles overlap in communication skills but differ in work environment and specific responsibilities.

More about Eservices jobs
What are the most commonly searched types of Eservices jobs? The most popular types of Eservices jobs are:
What states have the most Eservices jobs? States with the most job openings for Eservices jobs include:
What job categories do people searching Eservices jobs look for? The top searched job categories for Eservices jobs are:
Eservices jobs near you

Call Center Hybrid Position - Digital Member Support Rep

Signal Financial Federal Credit Union

Kensington, MD • On-site

$23 - $28/hr

Full-time

Posted 23 days ago

Job description

Digital Member Support Rep I (Call Center Hybrid Position)
Signal Financial is a progressive and growing Credit Union with over 18,000 members and more than $377+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative, and nimble in offering distinctive products and services.
The position is located at Kensington, MD headquarters. The role is hybrid, in office Tuesdays, Wednesdays, and Thursdays.
Position Description
Communicate with existing and potential members regarding their Credit Union needs. Provide members with relevant and accurate information regarding Credit Union products and services. Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions. Act as a liaison between members and departments. Complete various departmental operational tasks.
Position Responsibilities
  • Member Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Assist members with inquiry resolution at first contact. Researches and resolves routine member questions. Refers members to digital member supervisory personnel or other departments as needed. Identify cross-sell and referral opportunities to enhance members' relationships with credit union.
  • After Interaction Work/Member and Department Records - Complete after interaction work accurately and efficiently. Maintain member account information on core system. Assure that appropriate records are maintained and required reports are prepared. Provide necessary reports to appropriate manager or departments.
  • Department Liaison - Act as a liaison between members and other credit union departments to achieve needed resolution for the member. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities. Participate in special projects within the department and organization as requested.
  • Job Knowledge - Continually increase and refine knowledge of credit union products, services and operations. Participate in various training activities including webinars and online courses. Share information with DMS team to increase team and knowledge.
  • Other duties as assigned

Position Requirements
  • High School diploma or equivalent required. Associates degree or higher equivalent preferred
  • One year to two years of customer/member service work experience.
  • Previous contact center experience helpful.
  • Will be required to work periodic Saturdays to provide coverage while branches are open
  • Excellent verbal and written communication skills
  • Professional eServices manner
  • Ability to work in a high volume environment
  • Ability to manage multiple projects
  • Good organizational skills
  • Significant level of trust, confidentiality, tact and diplomacy are required
  • Strong attention to detail
  • Proficiency with MS Office including Outlook, Word & Excel. Experience with our core system preferred

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.
We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.

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