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Eservices Jobs in California (NOW HIRING)

F&M Bank

Service Specialist I - eServices

Lodi, CA · On-site

Central Operations/eServices Employment Status: Full Time, Non-Exempt Location: Lodi Supervises Others: No Salary: $20.00 - $23.00 F&M Bank's Service Specialists are critical to the daily operations ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

Genesys eServices * Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...

Sonsoft Inc

Genesys Principle Consultant

Sunnyvale, CA · On-site

At least 7 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 6 years' experience in ORS, GVP * At least 5 years of experience in project execution

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Eservices information

What is the difference between Eservices vs Customer Service Representative?

AspectEservicesCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; some roles may require certifications in customer support or technical skillsHigh school diploma or equivalent; often requires customer service training
Work environmentOffice or remote; primarily computer-based tasksOffice, call centers, or remote; involves direct interaction with customers
Employer and industry usageGovernment agencies, financial institutions, utility companiesRetail, telecommunications, healthcare, and various service industries
Common search and comparison intentUnderstanding online or digital service rolesCustomer interaction and support roles

While both Eservices and Customer Service Representatives involve assisting clients, Eservices typically focus on digital, online support within government or financial sectors, whereas Customer Service Representatives often handle direct customer interactions in retail or service industries. The roles overlap in communication skills but differ in work environment and specific responsibilities.

What are the key skills and qualifications needed to thrive as an eServices specialist, and why are they important?

To thrive as an Eservices Specialist, you need strong analytical abilities, problem-solving skills, and a background in information technology or computer science. Familiarity with customer relationship management (CRM) platforms, web-based service tools, and relevant certifications such as ITIL or CompTIA are typically required. Excellent communication, attention to detail, and the ability to multitask efficiently help individuals excel in supporting digital service platforms and clients. Mastering these skills ensures smooth digital operations, enhances customer satisfaction, and supports organizational efficiency in delivering online services.

What is eServices?

eServices refer to electronic services that are delivered through digital platforms, often via the internet. These services can include online banking, government services, customer support, and business transactions, allowing users to access and complete tasks remotely. Eservices offer convenience, efficiency, and accessibility, reducing the need for in-person visits. Many organizations use eServices to streamline operations and improve customer experience.

What are some common challenges faced by professionals working in eServices roles, and how can they be addressed?

Professionals in eServices roles often encounter challenges such as adapting to rapidly changing technology, managing high volumes of customer inquiries, and ensuring data security and privacy. Staying updated with the latest digital tools and best practices is essential, as is developing strong communication and problem-solving skills. Building close collaboration with IT, customer support, and compliance teams helps address these issues effectively and ensures a seamless customer experience.
What are the most commonly searched types of Eservices jobs in California? The most popular types of Eservices jobs in California are:
What are popular job titles related to Eservices jobs in California? For Eservices jobs in California, the most frequently searched job titles are:
What job categories do people searching Eservices jobs in California look for? The top searched job categories for Eservices jobs in California are:
Eservices jobs near you
Infographic showing various Eservices job openings in California as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 80% Physical, 11% Hybrid, and 9% Remote job distribution.

Service Specialist I - eServices

F&M Bank

Lodi, CA • On-site

Other

Re-posted 25 days ago

Job description

Service Specialist I
Department: Central Operations/eServices
Employment Status: Full Time, Non-Exempt
Location: Lodi
Supervises Others: No
Salary: $20.00 - $23.00
F&M Bank's Service Specialists are critical to the daily operations and are responsible for handling tasks and duties in our eServices business unit within the Central Operations Department. The individual in this position will primarily be responsible for Online Banking and Treasury Management onboarding and maintenance, Mobile Deposit review, Positive Pay review, Bill Pay research, fraud alert processing, and providing support for our Online & Mobile Banking customers as well as our internal Treasury Management and Retail Banking teams.
While performing their responsibilities, the Service Specialist is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies and procedures and regulatory compliance guidelines. They provides support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.
Who are we looking for?
  • An individual with knowledge of banking operations with proven experience in the features and functions of Online & Mobile Banking, ACH, Wire Transfers, Bill Pay, Mobile Deposit and Positive Pay
  • An individual who is able to assist with the setup and maintenance of Online Banking for Business and Online Cash Management/Treasury Management profiles
  • An individual with strong customer service skills who is able to communicate confidently with customers and business partners
  • Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
  • A detail-oriented individual who is able to employ logical thinking and problem-solving skills with a common sense approach
  • A process and task-oriented individual who is focused and able to handle multiple tasks concurrently
  • A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality
  • Dependable attendance and punctuality by all employees are critical to the Bank's success. Must be reliable and maintain an excellent attendance record.
Also required:
  • Successful completion of a credit check is a condition of employment
  • Minimum of high school diploma or equivalent, college degree preferred
  • Minimum 2 or more years of relevant work experience, with knowledge of ACH and Wire Transfers a plus
  • Ability to use various computer applications, including Microsoft Windows, Outlook, Word, and Excel
  • Multi-tasker with a desire to go the extra mile to service our customers

F&M Bank - We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

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