Genesys Engineer - REMOTE
CA · Remote
Genesys eServices * Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.
Genesys Engineer - REMOTE
CA · Remote
Genesys eServices * Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.
Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.
Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.
Pay Range: $24.56 - $35.62 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Pay Range: $24.56 - $35.62 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
At least 7 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 6 years' experience in ORS, GVP * At least 5 years of experience in project execution
At least 7 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 6 years' experience in ORS, GVP * At least 5 years of experience in project execution
Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...
Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Pay Range: $24.20 - $35.09 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Pay Range: $24.20 - $35.09 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Riverside, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Riverside, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
At least 7 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 6 years' experience in ORS, GVP * At least 5 years of experience in project execution
At least 7 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 6 years' experience in ORS, GVP * At least 5 years of experience in project execution
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial needs, to be there for our Members when they are ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial needs, to be there for our Members when they are ...
Service Delivery Representative II
Riverside, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Riverside, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.00 - $31.90 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Pay Range: $24.56 - $35.62 Scheduled Weekly Hours: 30 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Pay Range: $24.56 - $35.62 Scheduled Weekly Hours: 30 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
At least 3 years of experience in thought leadership, white papers and leadership/mentoring of staff and internal consulting teams At least 6 years of strong expertise in Genesys Framework eServices ...
At least 3 years of experience in thought leadership, white papers and leadership/mentoring of staff and internal consulting teams At least 6 years of strong expertise in Genesys Framework eServices ...
Pay Range: $24.56 - $35.62 Scheduled Weekly Hours: 30 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Pay Range: $24.56 - $35.62 Scheduled Weekly Hours: 30 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Pay Range: $24.20 - $35.09 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Pay Range: $24.20 - $35.09 Scheduled Weekly Hours: 40 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...
Eservices information
What is eServices?
eServices refer to electronic services that are delivered through digital platforms, often via the internet. These services can include online banking, government services, customer support, and business transactions, allowing users to access and complete tasks remotely. Eservices offer convenience, efficiency, and accessibility, reducing the need for in-person visits. Many organizations use eServices to streamline operations and improve customer experience.
What are the key skills and qualifications needed to thrive as an eServices specialist, and why are they important?
To thrive as an Eservices Specialist, you need strong analytical abilities, problem-solving skills, and a background in information technology or computer science. Familiarity with customer relationship management (CRM) platforms, web-based service tools, and relevant certifications such as ITIL or CompTIA are typically required. Excellent communication, attention to detail, and the ability to multitask efficiently help individuals excel in supporting digital service platforms and clients. Mastering these skills ensures smooth digital operations, enhances customer satisfaction, and supports organizational efficiency in delivering online services.
What are some common challenges faced by professionals working in eServices roles, and how can they be addressed?
Professionals in eServices roles often encounter challenges such as adapting to rapidly changing technology, managing high volumes of customer inquiries, and ensuring data security and privacy. Staying updated with the latest digital tools and best practices is essential, as is developing strong communication and problem-solving skills. Building close collaboration with IT, customer support, and compliance teams helps address these issues effectively and ensures a seamless customer experience.
What is the difference between Eservices vs Customer Service Representative?
| Aspect | Eservices | Customer Service Representative |
|---|---|---|
| Required credentials | Typically high school diploma or equivalent; some roles may require certifications in customer support or technical skills | High school diploma or equivalent; often requires customer service training |
| Work environment | Office or remote; primarily computer-based tasks | Office, call centers, or remote; involves direct interaction with customers |
| Employer and industry usage | Government agencies, financial institutions, utility companies | Retail, telecommunications, healthcare, and various service industries |
| Common search and comparison intent | Understanding online or digital service roles | Customer interaction and support roles |
While both Eservices and Customer Service Representatives involve assisting clients, Eservices typically focus on digital, online support within government or financial sectors, whereas Customer Service Representatives often handle direct customer interactions in retail or service industries. The roles overlap in communication skills but differ in work environment and specific responsibilities.
What are the most commonly searched types of Eservices jobs in California?
The most popular types of Eservices jobs in California are:
What are popular job titles related to Eservices jobs in California?
For Eservices jobs in California, the most frequently searched job titles are:
What job categories do people searching Eservices jobs in California look for?
The top searched job categories for Eservices jobs in California are:
Job description
Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
Requirements
3+ years experiences with:
Desired
2+ years experience with:
Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Installation, configuration and testing of Genesys software
- Support large implementations of the Genesys product suite
- Daily operations and maintenance
Requirements
3+ years experiences with:
- Genesys Enterprise Routing solutions
- Genesys T-Server and I-Server integrations
- Genesys SIP Server
- Genesys Voice Portal (GVP)
- Genesys Reporting
Desired
2+ years experience with:
- Genesys eServices
- Genesys Workforce Management
- Genesys Agent Desktops (GAD and iWS)
- Genesys Info Mart and Interactive Insights
- J2EE (Java, Servlets, JSP, EJB, JSF)
- .NET (C#, ASP.NET, ADO.NET)
Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.
About PTP
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
San Francisco, CA, US
Year founded
2004