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Eservices Manager Jobs in California (NOW HIRING)

Software Engineer

Los Alamitos, CA · On-site

$94 - $117/hr

Role Reporting directly to the eServices Manager, the Software Engineer is responsible for creating and deploying web-based solutions, utilizing both front-end and back-end technologies. The role ...

Genesys eServices * Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.

Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We ...

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...

Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...

Eservices Manager information

What is an eservices manager?

An Eservices Manager is responsible for overseeing and managing the delivery of electronic services within an organization. Their role involves coordinating online platforms, ensuring smooth digital service delivery, and improving customer experiences through technology. They often work closely with IT, customer service, and business teams to implement new digital solutions, monitor service performance, and resolve issues. Eservices Managers also analyze user feedback and data to enhance and optimize electronic services, ensuring they align with organizational goals.

What are the key skills and qualifications needed to thrive as an eservices manager, and why are they important?

To thrive as an Eservices Manager, you need expertise in digital service delivery, project management, and a background in IT or business administration, often supported by a relevant degree. Familiarity with CRM systems, digital platforms, analytics tools, and certifications like PMP or ITIL is highly valuable. Strong leadership, problem-solving, and communication skills help in managing teams and fostering client relationships. These skills ensure efficient digital service operations, customer satisfaction, and successful adaptation to evolving technology trends.

What are some common challenges faced by eservices managers and how can they be addressed?

Eservices Managers often encounter challenges such as integrating new digital solutions with existing systems, ensuring user adoption, and maintaining data security. Balancing the needs of various stakeholders while managing technical constraints requires strong communication and project management skills. Proactively staying updated with emerging technologies and fostering collaboration between IT, customer service, and business units can help overcome these hurdles and drive successful implementation.

What is the difference between Eservices Manager vs Customer Service Manager?

AspectEservices ManagerCustomer Service Manager
Required CredentialsBachelor's degree in IT, Business, or related field; certifications in project management or customer experienceBachelor's degree in Business, Communications, or related field; leadership or customer service certifications
Work EnvironmentOffice-based, overseeing digital service platforms and online customer interactionsOffice or call center, managing customer service teams and client interactions
Employer & Industry UsageUsed in government agencies, financial institutions, and tech companies managing online servicesCommon across retail, hospitality, and service industries managing customer support teams

The Eservices Manager focuses on managing digital platforms and online service delivery, often requiring technical knowledge and IT skills. In contrast, the Customer Service Manager oversees customer support teams and direct client interactions. While both roles aim to enhance customer satisfaction, their scope and skill requirements differ significantly.

What are popular job titles related to Eservices Manager jobs in California?

For Eservices Manager jobs in California, the most frequently searched job titles are:

Infographic showing various Eservices Manager job openings in California as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution.

Software Engineer

Southland Credit Union

Los Alamitos, CA • On-site

$94 - $117/hr

Other

Re-posted yesterday


Job description

Role

Reporting directly to the eServices Manager, the Software Engineer is responsible for creating and deploying web-based solutions, utilizing both front-end and back-end technologies. The role involves identifying deficiencies in current systems and workflows, and implementing improvements. Additionally, the Software Engineer will collaborate with other Business Unit leaders to address existing business challenges and integrate new technological solutions.

Major Duties and Responsibilities Architecture & Development
  • Back-End Leadership: Design and development of robust back-end architectures using .NET (Core/6+) and C#. Ensure services are modular, maintainable, and scalable.
  • Front-End Excellence: Architect and implement responsive, user-friendly frontend interfaces using modern frameworks (e.g., Angular, React, or Vue.js) alongside HTML5, CSS3, and TypeScript.
  • Full Lifecycle Ownership: Manage the entire software development lifecycle (SDLC) from requirements gathering and system design to deployment, monitoring, and maintenance.
Data Integration & Management
  • Data Consumption: Expertly consume and integrate complex data from various sources, including RESTful APIs, and legacy SOAP services.
  • Webhooks & Event-Driven Design: Design and implement webhook architectures and event-driven systems to ensure real-time data synchronization across platforms.
  • Database Mastery: Design, optimize, and maintain complex relational databases (MS SQL Server, MySQL). Write high-performance stored procedures and optimize query execution plans.
Engineering Excellence (CI/CD & DevOps)
  • Automation: Establish and maintain automated CI/CD pipelines to ensure frequent, reliable, and secure code deployments.
  • Version Control: Lead best practices in version control, including branching strategies, code reviews, and pull request management.
  • Quality Assurance: Drive the implementation of unit testing, integration testing, and automated UI testing to maintain high code quality and reduce regressions.
Collaboration & Strategy
  • Stakeholder Engagement: Partner with product managers, executives, and department heads to translate business needs into technical specifications and architectural designs.
  • Security First: Implement industry-standard security practices (OWASP) to protect sensitive financial data and ensure applications are free from vulnerabilities.
  • Continuous Improvement: Proactively identify technical debt and system deficiencies, proposing and implementing modern solutions to improve efficiency and scalability.
Expectations
  • To stay informed of software development trends affecting the tech and financial industry.
  • Implement action plans to position the CU for the future.
  • Establish and maintain effective relationships with user departments, senior managers and vendors.
  • Ensure that all applications meet CU, user and member needs.
  • Ensure compliance with CU policies and procedures.
  • Must be able to multitask.
  • Performs other related duties as assigned.
  • Ensure that all Information Services web development efforts are supportive of SCU's strategies and objectives, including meeting or exceeding targets in areas of responsibility, as established by your manager.
  • Comply with SCU web development standards.
Knowledge and Skills

Education: Bachelor’s degree in Computer Science or Software engineering.

Experience: 4-8 years of experience as a Software Engineer developing web applications/solutions.

Interpersonal Skills: Ability to influence and communicate ideas effectively. Obtaining cooperation (internally and/or externally) is crucial.

Other Skills:

  • 4 - 8 years experience with .Net framework.
  • 4 - 8 years in front-end technologies such as HTML, CSS, and JavaScript.
  • 4 - 8 years experience with Databases such as MS SQL, MySQL.
  • 3- 4 years experience with consumption of web services (JSON, REST, XML/SOAP).
  • Familiarity with standard concepts and best practices within the IT and Web Development field.
  • Experience with Symitar Jack Henry SymXchange is a plus.
  • Familiarity with web development frameworks such as Angular, React, or Vue.js.
  • Experience with version control systems.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and collaboration skills.
  • Passionate about learning and staying up-to-date with the latest trends and technologies in software development.
Physical Activities and Requirements

Requires superior hand dexterity, movements frequently and regularly required using the wrists, hands, and/or fingers. Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate office equipment. Able to hear average or normal conversations and receive ordinary information; must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Salary range: $94,000 - $117,000

Salary Minimum

USD $94,000.00/Yr.

Salary Maximum
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