Service Specialist I - eServices
Lodi, CA · On-site
Central Operations/eServices Employment Status: Full Time, Non-Exempt Location: Lodi Supervises ... Management onboarding and maintenance, Mobile Deposit review, Positive Pay review, Bill Pay ...
Service Specialist I - eServices
Lodi, CA · On-site
Central Operations/eServices Employment Status: Full Time, Non-Exempt Location: Lodi Supervises ... Management onboarding and maintenance, Mobile Deposit review, Positive Pay review, Bill Pay ...
Genesys Engineer - REMOTE
CA · On-site +1
Genesys eServices * Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.
Genesys Engineer - REMOTE
CA · On-site +1
Genesys eServices * Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.
Genesys Developer - REMOTE
Sacramento, CA · On-site +1
Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We ...
Genesys Developer - REMOTE
Sacramento, CA · On-site +1
Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys eServices * Genesys iWD * Java Development Salary is DOE and is extremely competitive. We ...
Genesys Architect - REMOTE
Sacramento, CA · On-site +1
Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...
Genesys Architect - REMOTE
Sacramento, CA · On-site +1
Genesys eServices Desired Experience * Genesys iWD * Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17.50 - $23.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17.50 - $23.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Eservices Manager information
What is the difference between Eservices Manager vs Customer Service Manager?
| Aspect | Eservices Manager | Customer Service Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Business, or related field; certifications in project management or customer experience | Bachelor's degree in Business, Communications, or related field; leadership or customer service certifications |
| Work Environment | Office-based, overseeing digital service platforms and online customer interactions | Office or call center, managing customer service teams and client interactions |
| Employer & Industry Usage | Used in government agencies, financial institutions, and tech companies managing online services | Common across retail, hospitality, and service industries managing customer support teams |
The Eservices Manager focuses on managing digital platforms and online service delivery, often requiring technical knowledge and IT skills. In contrast, the Customer Service Manager oversees customer support teams and direct client interactions. While both roles aim to enhance customer satisfaction, their scope and skill requirements differ significantly.
What are some common challenges faced by eservices managers and how can they be addressed?
Eservices Managers often encounter challenges such as integrating new digital solutions with existing systems, ensuring user adoption, and maintaining data security. Balancing the needs of various stakeholders while managing technical constraints requires strong communication and project management skills. Proactively staying updated with emerging technologies and fostering collaboration between IT, customer service, and business units can help overcome these hurdles and drive successful implementation.
What are the key skills and qualifications needed to thrive as an eservices manager, and why are they important?
To thrive as an Eservices Manager, you need expertise in digital service delivery, project management, and a background in IT or business administration, often supported by a relevant degree. Familiarity with CRM systems, digital platforms, analytics tools, and certifications like PMP or ITIL is highly valuable. Strong leadership, problem-solving, and communication skills help in managing teams and fostering client relationships. These skills ensure efficient digital service operations, customer satisfaction, and successful adaptation to evolving technology trends.
What is an eservices manager?
An Eservices Manager is responsible for overseeing and managing the delivery of electronic services within an organization. Their role involves coordinating online platforms, ensuring smooth digital service delivery, and improving customer experiences through technology. They often work closely with IT, customer service, and business teams to implement new digital solutions, monitor service performance, and resolve issues. Eservices Managers also analyze user feedback and data to enhance and optimize electronic services, ensuring they align with organizational goals.
What are popular job titles related to Eservices Manager jobs in California? For Eservices Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Eservices Manager jobs in California look for? The top searched job categories for Eservices Manager jobs in California are:
Job description
Service Specialist I
Department: Central Operations/eServices
Employment Status: Full Time, Non-Exempt
Location: Lodi
Supervises Others: No
Salary: $20.00 - $23.00
F&M Bank's Service Specialists are critical to the daily operations and are responsible for handling tasks and duties in our eServices business unit within the Central Operations Department. The individual in this position will primarily be responsible for Online Banking and Treasury Management onboarding and maintenance, Mobile Deposit review, Positive Pay review, Bill Pay research, fraud alert processing, and providing support for our Online & Mobile Banking customers as well as our internal Treasury Management and Retail Banking teams.
While performing their responsibilities, the Service Specialist is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies and procedures and regulatory compliance guidelines. They provides support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.
Who are we looking for?
F&M Bank - We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify
Department: Central Operations/eServices
Employment Status: Full Time, Non-Exempt
Location: Lodi
Supervises Others: No
Salary: $20.00 - $23.00
F&M Bank's Service Specialists are critical to the daily operations and are responsible for handling tasks and duties in our eServices business unit within the Central Operations Department. The individual in this position will primarily be responsible for Online Banking and Treasury Management onboarding and maintenance, Mobile Deposit review, Positive Pay review, Bill Pay research, fraud alert processing, and providing support for our Online & Mobile Banking customers as well as our internal Treasury Management and Retail Banking teams.
While performing their responsibilities, the Service Specialist is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies and procedures and regulatory compliance guidelines. They provides support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.
Who are we looking for?
- An individual with knowledge of banking operations with proven experience in the features and functions of Online & Mobile Banking, ACH, Wire Transfers, Bill Pay, Mobile Deposit and Positive Pay
- An individual who is able to assist with the setup and maintenance of Online Banking for Business and Online Cash Management/Treasury Management profiles
- An individual with strong customer service skills who is able to communicate confidently with customers and business partners
- Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
- A detail-oriented individual who is able to employ logical thinking and problem-solving skills with a common sense approach
- A process and task-oriented individual who is focused and able to handle multiple tasks concurrently
- A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality
- Dependable attendance and punctuality by all employees are critical to the Bank's success. Must be reliable and maintain an excellent attendance record.
- Successful completion of a credit check is a condition of employment
- Minimum of high school diploma or equivalent, college degree preferred
- Minimum 2 or more years of relevant work experience, with knowledge of ACH and Wire Transfers a plus
- Ability to use various computer applications, including Microsoft Windows, Outlook, Word, and Excel
- Multi-tasker with a desire to go the extra mile to service our customers
F&M Bank - We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify