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Eservices Jobs (NOW HIRING)

Sonsoft Inc

Genesys Architect

Charlotte, NC · On-site

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 2 years' experience in ORS, GVP * At least 7 years of experience in project execution

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · Remote

$16.25 - $21/hr

What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial needs, to be there for our Members when they are ...

Sonsoft Inc

Genesys Principle Consultant

Sunnyvale, CA · On-site

At least 7 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 6 years' experience in ORS, GVP * At least 5 years of experience in project execution

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 25 What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial ...

EUCCU

Interactive Teller (Part-Time)

Price, UT · On-site

$13.38 - $20.07/hr

Educate members about internet banking, eStatements, and other remote/eServices and assist in setting them up. Meet monthly referral goals as set by manager. * Receives loan payments and savings ...

Avance Consulting Services

Genesys

Charlotte, NC

At least 5 years of experience with Contact center domain on Genesys platform At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer At least 2 years ...

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

What You'll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial needs, to be there for our Members when they are ...

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Eservices information

See salary details

$10

$17

$26

How much do eservices jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for eservices in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.71 per hour, depending on experience, location, and employer.

What is eServices?

eServices refer to electronic services that are delivered through digital platforms, often via the internet. These services can include online banking, government services, customer support, and business transactions, allowing users to access and complete tasks remotely. Eservices offer convenience, efficiency, and accessibility, reducing the need for in-person visits. Many organizations use eServices to streamline operations and improve customer experience.

What are the key skills and qualifications needed to thrive as an eServices specialist, and why are they important?

To thrive as an Eservices Specialist, you need strong analytical abilities, problem-solving skills, and a background in information technology or computer science. Familiarity with customer relationship management (CRM) platforms, web-based service tools, and relevant certifications such as ITIL or CompTIA are typically required. Excellent communication, attention to detail, and the ability to multitask efficiently help individuals excel in supporting digital service platforms and clients. Mastering these skills ensures smooth digital operations, enhances customer satisfaction, and supports organizational efficiency in delivering online services.

What are some common challenges faced by professionals working in eServices roles, and how can they be addressed?

Professionals in eServices roles often encounter challenges such as adapting to rapidly changing technology, managing high volumes of customer inquiries, and ensuring data security and privacy. Staying updated with the latest digital tools and best practices is essential, as is developing strong communication and problem-solving skills. Building close collaboration with IT, customer support, and compliance teams helps address these issues effectively and ensures a seamless customer experience.

What is the difference between Eservices vs Customer Service Representative?

AspectEservicesCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; some roles may require certifications in customer support or technical skillsHigh school diploma or equivalent; often requires customer service training
Work environmentOffice or remote; primarily computer-based tasksOffice, call centers, or remote; involves direct interaction with customers
Employer and industry usageGovernment agencies, financial institutions, utility companiesRetail, telecommunications, healthcare, and various service industries
Common search and comparison intentUnderstanding online or digital service rolesCustomer interaction and support roles

While both Eservices and Customer Service Representatives involve assisting clients, Eservices typically focus on digital, online support within government or financial sectors, whereas Customer Service Representatives often handle direct customer interactions in retail or service industries. The roles overlap in communication skills but differ in work environment and specific responsibilities.

More about Eservices jobs

What are the most commonly searched types of Eservices jobs?

The most popular types of Eservices jobs are:

What states have the most Eservices jobs?

States with the most job openings for Eservices jobs include:

What job categories do people searching Eservices jobs look for?

The top searched job categories for Eservices jobs are:

Eservices jobs near you
Infographic showing various Eservices job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,422 per year, or $18 per hour.

Genesys Architect

Sonsoft Inc

Charlotte, NC • On-site

Full-time

Re-posted 22 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • At least 10 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks
  • At least 5 years of experience with Contact center domain on Genesys platform
  • At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer
  • At least 2 years' experience in ORS, GVP
  • At least 7 years of experience in project execution
  • Experience in defining new architectures and ability to drive an independent project from an architectural stand
  • Experience and desire to work in a management consulting environment that requires regular travel
  • Troubleshooting, Analytical and Client Interfacing skills
  • Experience and desire to work in a management consulting and Global delivery environment that requires regular travel
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 11 years of experience in IT
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a FULL TIME job oppurtunity.
  2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, TN VIsa can apply.
  3. No OPT-EAD & H1-B for this position.
  4. Please mention your email id in your email or resume.
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About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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